Hilton Garden Inn Homestead — Attraction in Homestead

5 stars for quality of rooms, the housekeeping staff pool, the facilities, the fruit infused water at the entrance & some of the front desk staff are incredible. The 2 star rating is for several things the cost of the adult beverages at the bar $10 for a glass of Oak Leaf wine is not a usual & customary price. Cocktails can be bought at restaurants nearby for lots less plus it's not a customary price for wine markup for a $3 bottle of wine. The hours of operation for the dining & bar are only on weekends & not what you'd expect from a HGI of what could be of this caliber. Food was decent Diamond members should know there's a piece of fruit given if available in the pantry area & Diamond Members aren't given the same level of care as lve seen at other HGIs often an eye roll can occur if you mention that you are a Diamond member. Cannabis can be seen / inhaled / smelt at the pool, the front entry outside & sometimes the elevator imagine walking into clouds of it or getting hit by it with the wind. If you are a professional that is on a regular drug screening process or are concerned about this another hotel might be an idea as complaints to 2nd shift staff were met with " Imagine some cannabis smokers feel the same way about cigarettes " Not quite the response you'd hope when it's rampant or discussions with management stating there's a no smoking policy of any kind. True but not enforced. Security is available & several changes made to staff during my stay but there is Security. Beware that if another hotel guest disturbs you or in behaving in an inappropriate manner don't try to contact the front desk late at night as the management made it clear that they aren't going to handle guest disturbances instead call the police. The pool bathroom would go 5 days without any toilet paper after continuous reminders to the front desk until l just brought my own. The hotel is short staffed in housekeeping and the kitchen / bar. The hotel staff is worked performing multiple tasks even seeing front desk personnel & management cleaning rooms. With that being said the housekeeping crew is so incredibly kind and very hardworking. Back to 4 star items the hotel is new it has a gorgeous pool a water feature that isn't working the way designed but still so incredible beware lots of rainfall the pool may be closed due to PH Levels, the laundry facility is very nice it costs about $5 to do a load of laundry, the gym is great the rooms are well appointed with Keurig Coffee and a fridge. DOOR DASH will deliver be specific on address as GPS often can't locate this address. Ample parking, great lighting, quite quiet mostly for a stay. If you are traveling for work and have commitments during the weekend beware of noise it can get a little rowdy. I had 2 noise complaints & one complaint with an alarm going off in an empty room above me for an hour at 11pm that had to be turned off during a 40+ night stay. However normally it's very suitable for a night sleep. Towels for the pool can be picked up from the front desk and the pool closes at 8 pm. The landscaping is beautiful. Out of a very lengthy & expensive stay l would say that any suggestions for improvement or complaints of noise are met with a questioning eye so beware you may be treated differently for " seeing something say something" However there are many many great reasons to stay here for a very quick stop. I wouldn't suggest this location for professional guests working for an outage and needing lodging and would instead look into the nearby Marriott until the hotel management understands the nature of the professional industry that has to have trustworthy background such as what is needed in nuclear power or other industries. The military & police force frequently stay and with the police there the guests are much more less likely to light up everywhere. Often Airlines use the hotel to book when flights are canceled. All in all its a good hotel that could be simply incredible if the staff was not so understaffed if the housekeeping could have more...

We have always had wonderful experiences staying at Marriott or Hilton hotels, which is why we hold high expectations for reputable hotel brands. Marriott has never disappointed us—their customer service is consistently outstanding, and they always make us feel like family. Unfortunately, our stay at this Hilton Garden Inn was the complete opposite and proved to be a regrettable mistake.

From the moment we arrived, it was clear that customer service was not a priority here. While we don’t expect perfection, we do expect basic courtesy, professionalism, and communication—none of which were present.

The most significant issue arose when we returned late at night, exhausted, only to find a notice stating that a fire alarm test would take place from 9 AM to 3 PM. Had we been informed of this at check-in, we would have made alternative arrangements. Instead, we unknowingly paid for a stay that guaranteed anything but rest. When we attempted to discuss this with the front desk, we were met with resistance, indifference, and an unwillingness to escalate our concerns. After much insistence, the manager, Marina, finally spoke with us—only to dismiss our concerns outright, interrupting us repeatedly, and offering no solutions. Her response was shockingly unprofessional: we could either endure the hours of noise or leave in the middle of the night with no compensation or alternative options.

The following morning, we tried to bring our concerns to the general manager, hoping for a more understanding approach. Unfortunately, we were once again met with complete apathy. When we mentioned that we would be leaving a review regarding our experience, we were told we were “welcome to do what we like”—a response that made it painfully clear how little guest satisfaction matters to the management here.

Beyond this major issue, the overall experience was equally disappointing. At check-in, we were given no information—no mention of WiFi, hotel amenities, pool hours, or even how to navigate the property. It felt as though we were left to figure everything out on our own. The entire atmosphere lacked warmth, hospitality, and the kind of service that makes a hotel feel welcoming.

It’s incredibly unfortunate that a single location, due to poor very rude management and non-existent customer service, can tarnish the reputation of a well-known brand. This experience was a stark contrast to the incredible service we always receive at Marriott hotels, where guests are truly valued, respected, and cared for.

We deeply regret choosing this Hilton Garden Inn and will not be returning or recommending it to anyone. If customer service, professionalism, and a welcoming atmosphere matter to you, I strongly recommend...

We have always had wonderful experiences staying at Marriott or Hilton hotels, which is why we hold high expectations for reputable hotel brands. Marriott has never disappointed us—their customer service is consistently outstanding, and they always make us feel like family. Unfortunately, our stay at this Hilton Garden Inn was the complete opposite and proved to be a regrettable mistake.||From the moment we arrived, it was clear that customer service was not a priority here. While we don’t expect perfection, we do expect basic courtesy, professionalism, and communication—none of which were present.||The most significant issue arose when we returned late at night, exhausted, only to find a notice stating that a fire alarm test would take place from 9 AM to 3 PM. Had we been informed of this at check-in, we would have made alternative arrangements. Instead, we unknowingly paid for a stay that guaranteed anything but rest. When we attempted to discuss this with the front desk, we were met with resistance, indifference, and an unwillingness to escalate our concerns. After much insistence, the manager, Marina, finally spoke with us—only to dismiss our concerns outright, interrupting us repeatedly, and offering no solutions. Her response was shockingly unprofessional: we could either endure the hours of noise or leave in the middle of the night with no compensation or alternative options.||The following morning, we tried to bring our concerns to the general manager, hoping for a more understanding approach. Unfortunately, we were once again met with complete apathy. When we mentioned that we would be leaving a review regarding our experience, we were told we were “welcome to do what we like”—a response that made it painfully clear how little guest satisfaction matters to the management here.||Beyond this major issue, the overall experience was equally disappointing. At check-in, we were given no information—no mention of WiFi, hotel amenities, pool hours, or even how to navigate the property. It felt as though we were left to figure everything out on our own. The entire atmosphere lacked warmth, hospitality, and the kind of service that makes a hotel feel welcoming.||It’s incredibly unfortunate that a single location, due to poor very rude management and non-existent customer service, can tarnish the reputation of a well-known brand. This experience was a stark contrast to the incredible service we always receive at Marriott hotels, where guests are truly valued, respected, and cared for.||We deeply regret choosing this Hilton Garden Inn and will not be returning or recommending it to anyone.|If customer service, professionalism, and a welcoming atmosphere matter to you, I strongly recommend...