Salons by JC - West University — Attraction in Houston

I'm very disappointed with the management of this salon, especially the owner, Mindy. While she presents herself as kind and sweet, my experience has shown otherwise—particularly when it comes to honesty and professionalism.

I started renting the couple’s suite in October 2023, where I invested my own money to install sliding wooden doors, Thai massage bars, wall shelves, and decorate the room. All improvements were done at my expense to create a professional and flexible space.

We gave our notice to move out at the end of April 2025—following the contract by informing her staff one month in advance. I asked Mindy early on if I should remove everything I installed, and she said yes. So I listed the sliding doors and equipment for sale, and began planning the removal.

At the same time, I tried to find someone to take over the space, and also asked Mindy and her manager, Sara, if they knew anyone. A week later, when it became clear no one would take over, Sara told me Mindy said not to worry about removing the doors or bars—just to clean the room well. She never said anything about deducting money from our deposit for leaving the fixtures in place. If she had, I would have removed or sold them.

On move-out day, no one from management came to inspect the room, even though I tried to confirm many times. Only after we left did a part-time staff member come take photos. There was no proper check-out process, and I had to chase down communication.

Despite knowing we were leaving a month ahead, Mindy told us she was abroad and delayed our $600 deposit refund. A month later, we finally received a cheque—but with $200 deducted. She claimed it was because we didn’t remove the bar (which her manager said was fine) and even blamed us for "pressuring" her to find a new tenant.

This whole experience felt dishonest and unprofessional. I feel we were taken advantage of, and that management was intentionally misleading to avoid returning our full deposit.

If you’re thinking about renting space here, be extremely careful. Don’t rely on verbal agreements—get everything in writing, take photos, and keep records of every conversation. What seems like kindness at first may turn into excuses and unfair...

I’m writing this review to warn others who may be considering renting this salon. My experience with the owner was extremely disappointing, and I hope this helps others avoid similar issues. My sister & I we have rented salon on suite 23-28 for couple room for a year & half

I had been renting the salon space and everything was going fine—until it came time to leave.

When I was preparing to move out, the owner told me I didn’t need to remove the bar we had installed for massage services, claiming it would be useful for the next tenant. This turned out to be a lie. When no one ended up renting the space right after me, the owner deducted money from my deposit for the removal—despite the fact that I already had a technician ready to take care of it at no cost.

It felt like a scam. The owner constantly changed their words, spoke evasively, and was overall dishonest and unreliable. I would not trust anything they say without clear written agreement and evidence.

On top of that, it took nearly a month to get my security deposit back. If I hadn’t already moved back to Thailand, and if my friend (a nail technician) hadn’t stepped in to collect the refund on my behalf, I honestly don’t know if I would’ve seen that...

First time At this Salon.I hated it the receptionist took so long to take my request about my nails style.because receptionist was guessing about what the prices when she sitting in front of a whole computer to look up nail prices were for pedicure and full set for nails when I ask for the actually prices.Then I ask her again where the nail tech is because I saw a lot of salon private rooms.make a long story short.When I finally got to the room where the nail tech was.I ask again what are the prices for the pedicure and full set. The nail tech said we only do gel nails and pedicure.I said to myself what hell..... I showed the nail tech a picture of what I wanted she said we don't that type of nails here. and They were overpriced. If you a young adult this ain't the nail place for you. If you older woman and don't care about style of your nails then u will...