Chick-fil-A — Restaurant in Houston

The reason why I gave three stars is because I’ve been eating here twice a week for the last three weeks and I hadn’t encountered a problem until today. I Decided on chic fila for dinner. Got there placed my order with a young lady that was in training. She did fine only thing is when she typed in my order I think she forgot to change my cheese from pepper jack to American. I also stated I don’t want anything in my sandwich but cheese. However I got home to realize that they placed pepper jack cheese tomatoes and lettuce like the original deluxe sandwich. I also realized that my lemonade didn’t have ANY sugar in it but hey no biggie I’m home I added my own sugar. Anywho I Called the store and spoke to the team leader Brandon and he told me to return to the store and they would replace my order m. I arrived back this location and placed my order with the young lady and informed her that Brandon told me to return for my order to be replaced. She was very apologetic and told me that my order would be refunded and I would receive a new order. I thanked her and placed a second order for a milkshake. Once I made it to the window they told me that my order was $11. By this time it was my third time telling them that my order was correct. It didn’t ding on me that my first order wasn’t $11 so I didn’t understand how this order was. Anywho the employees at the window all started hollering brandon name like it he was a teacher and I was lying or something . Definitely not the chic fila experience I’m used to but whatever. Some other young lady appeared to the window and they told her the story and she corrected the situation. HOWEVER somewhere down the line communication is being screwed. I found out the ticket was $11 because they placed two sets of fries in with my order. Not to mention they replaced my lemonade and this cup was even WORSE than the first one I received. It was filled with pulp and extremely tart. I poured it out before I even made it back home. Dinner has officially been ruined for tonight. I’ll just enjoy my milkshake...

So I did a Uber order for me and my doctor and coworker and on my order it said I was getting chips instead of fries I called the store right away I asked her why I couldn’t make my fries large she told me because there were chips not fries I ask how can I change them she said there was no way to charge them for me to cancel the order and reorder since my order haven’t been made and once I reordered to give her a call back so I did just that canceled my order and did a new order I called back but no answer told to cancel when I received my order the chicken was burn the fries where cold I order Sundance drink the lemonade and tea we received unsweetened tea I called the store to complain about my order the young lady that answer was a different young lady and was rude and said I had to call Uber eat I told them Uber eat just delivers they don’t cook the food she said I had to call under eat and hung up I was still waiting on my refund on my cancel order that the young lady requested I do in order to get fries so today I call Uber eats and they says chic fil a kept my money for the cancel order because it was made already when I called I asked them if my order was done the young lady said no so they kelp 45 dollars I tried calling the store today and they don’t answer once again so because I wanted fries they kept my 45$ for the cancellation fee then send us burn food I was so embarrassed I threw the food away and had to order from the cafeteria I’m so disappointed in this chick fil a I have never had this kind of experience with chi fil a rude workers and...

I've been coming here for years and the service is always friendly, but highly inconsistent.

Individual dine in experiences are usually fine. Fresh hot food, served quickly and with accuracy. Well, unless you were using a promo card or one of those old calendar cards-- then all bets are off.

To go orders, particularly with catering, are a completely different issue. I've regularly had incorrect drinks with drive thru orders, and one badly mangled catering order where we were shorted half the food we ordered. We ended up having to run to a local McDonald's to supplement the incomplete catering order and have enough food for everyone expected.

I'd called the owner/operator requesting a partial refund due to the issue. Instead she offered a credit towards my next catering order. I asked for the credit as a gift card or letter since I normally don't host events in the area and it might be years before I order catering from this location again. She said she couldn't provide a gift card and wouldn't need to provide a letter because she'd remember.

Sure enough, when I had my next event that would warrant ordering catering from this location, I went back and referenced the credit. The catering manager wouldn't honor the credit because there was nothing "on file" and the owner/operator didn't remember the previous...