Woof Gang Bakery & Grooming West U — Local services in Houston

I am only taking the time to write this so that hopefully it doesn't happen to you...

I took my 5lb, 3 year old Yorkshire Terrier in yesterday for the first time. She had a lovely long coat which I have been growing out for over a year and maintain by myself for the most part. I was out of the country for a few weeks and I needed a little help grooming my dogs feet and legs so I found this place, the reviews seemed positive, and I took a leap of faith.

I paid for a scissor cut, which clearly they did because the cut is incredibly choppy, so much so that I ended up having to clip her body myself so that the hair was at least even. They took all of her beautiful hair even though I gave very specific directions and asked the groomer if I was clear and if she needed to write it down. I specified that I wanted the legs to be sleek and the paws very rounded. I told her not to clip the face, only her beard and to keep the same shape of the beard, just to trim the ends. For reasons that I cannot fathom, the groomer cut the hair above each of my dogs eyes that I keep in a ponytail. The ponytail the groomer sent her home with was about to rip the skin off of her scalp, I had to take it down immediately and redo. Upon doing this I noticed her scalp was red, not pink, in several places which makes me think she was very rough with a metal comb.

When I picked her up it was clear that she was butchered, and I am aware of the 3 day policy to fix the cut, but we all know that there is nothing but time that can fix a bad haircut so there was literally no point in attempting to argue or point out all the mistakes. I took the dog and left. On top of the terrible cut, I noticed that my little girl was extremely itchy on the ride home, throughout the rest of the day, and into the night. I thought that maybe they used a harsh chemical cleanser on her, because I noticed that her hair was very dry and likely her skin too, thus the itching. This morning when I sat down to brush her like we do every morning, I realized that she was still itching like crazy so I used the comb to scratch her and began picking up fleas off of her. I was so alarmed because they were getting stuck in the comb 2 or 3 at a time with some strokes. Normally she receives her monthly flea medicine on the 5th, but I had to ask my vet if it is okay to give the medication a little early to relieve her and kill any I may have missed when combing her, since the fleas only die after they bite and consume the blood with the medication in it.

I find the flea thing to be the most upsetting aspect of this whole experience because upon dropping her off I was told they inspect each dog for fleas, require a flea bath upon finding, and call the owners to let them know because should the dog a need flea bath there would be an extra fee. My dog didn't have fleas going into the groomer, I know she didn't and per their own policy they would have notified me if she did.The fleas were brought into my house from the groomer where they are now potentially living in my sheep's wool area rug, my little girl is in distress, and her hair will take several months to grow back to it's glory.

Like I said, the only thing that can fix the haircut is time, they make it clear that services are nonrefundable and you pay before seeing the results of the groom. So I paid $92 dollars for a distressed dog, fleas, and a terrible scissor cut that resulted in me having to cut her myself in the end. I may as well have buzzed her with the clippers myself in 5 minutes to start with.

If you need very basic services done such as a bath or a clipper groom and you don't have time to do it yourself, I'm sure this place could do a decent job, as long as you don't mind them coming home covered in fleas! If you have a specialty breed which requires a professional, do not risk your pet's coat or waste your time or money with these people.

Shame on you Woof Gang for offering scissor cuts to your clients knowing good and well you don't have a qualified professional on your grooming staff to fulfill...

Unbelievably rude in customer service to a level that is shocking.

They called to confirm the appointment for our dog's grooming when my husband was holding our sleeping baby, so he hung up, twice. Guess what? They immediately called again. I guess to them, calling and calling again until the customer picks up to confirm an appointment is really the priority of their business. Thinking it was really an emergency, my husband picked up, waking up the baby that took 20min to resettle, so I called them to give them the feedback. They asked for our dog's name (not sure that's even relevant) and the moment they got that, the conversation just went from friendly to defensive and rude. "No, that's not possible; we called only once." "It must be a system glitch or something." "You have phone records? Send it to our email!"

No apologies, no shred of doubt for something they just did an hour ago. Zero, nada, zilch.

Way to go.

To add:

After I've sent my husband's phone record, I received an email from the owner providing a phone record of hers, which had all the calls the store was able to call (privacy alert!), one of which was my husband's number that lasted 20sec, ALL other calls have obviously got through. She canceled the appointment unilaterally and thus I called back. Unlike what the owner wrote "nicely" in the reply, I did hear what she had to say, and said - all the calls seemed to have gone through. I think it's just a log of calls that have gone through, we really got called 3 times, only picking up the 3rd time explained why the log showed a 20sec conversation for once. I asked about the cancelled appointment because I did not ask for it. She said, "Well, anyone who left a 1-star review does not get to come to my store."

I do believe all stores have the right to choose their customers; this one just did out of such reason is telling by itself.

The feeling is mutual then. Bye bye bad service Woof Gang.

It's ok to do so, just do not pretend to be polite and friendly in your Google Review post.

I did NOT threaten their employees When I called to give the feedback that - do not keep calling your customers if the calls were hung up on purpose, it meant they can't pick up, it didn't mean, call again. I was asked immediately what my dog's name was, I asked - why is that even relevant? "So we take note of not calling you many times in the future." "And you can do so to the rest of your customers??"

Then because she insisted, I gave her my dog's name who's scheduled to get a grooming tomorrow and I was concerned, so I added - pls do not mistreat my dog because I gave you a negative feedback; I reserve all my rights.

"I reserve all my rights." was the only thing I said.

the owner is quite hypercritical I did not care for the extremely rude tone; which is completely different seeing the email or the review reply.

Going through some of the Google reviews, I could see a lot of bad reviews were made recently (in the last six months); I wonder whether there was an ownership change because the recent bad reviews all reflected one problem - the employees and the owner of this shop were...

On last Friday (10-24), I visited this location with my 1 year old Yorkie, Paris Williams. I called this location to see if they had any appointments available via phone because the booking calendar was booked for that day. The scheduler told me to go ahead and bring Paris in, I then explained that my previous groomer, Brittany cut her ponytail when I requested her not to. Due to this, I was being scheduled with Ericka. After arriving, I gave a thorough description of what I wanted Paris’ final look to be. I explained that I personally put Paris’ hair in buns/ponytail’s, so I wanted the top of her hair to be lightly trimmed. I explained that the last groomer cut her ponytail etc. She vocalized that she understood my concerns. We then went to the blade pallet, which details the size of clippers to be used and selected 2 different sizes. I truly believed that on both sides, there was full understanding of what to be expected. Later, I get the pick up text for Paris and to my surprise at my arrival, Paris’ ponytail is cut all the way down to a very low hair cut. Ericka hands Paris to me so quickly, I had to put Paris down to thoroughly look at her. I then asked for Paris’ own harness and leash, because she had given me another dog’s harness and leash. I received her belonging and as I looked at Paris, I’m now getting irritated, because all of my baby’s pretty hair is cut! I almost walked out of the salon dissatisfied without saying anything, but I worked very hard to grow Paris’ ponytail. The cashier then alerted Ericka. Ericka was very dismissive of my concerns, she said, “I didn’t hear nothing like that.” She then walked to the back without an apology or anything. The cashier asked if I wanted a refund. I then state, “I really do not want to be unreasonable and request a full refund, we can do the $10 scissor cut.” The cashier asked me 2/3 times if I wanted a full refund, and at that time I wanted a full refund; only, because of Ericka’s attitude. I told the cashier that if it was not for Ericka’s attitude, I would only be asking for the $10 scissor cut back. I received a full refund. However, after arriving at home I noticed Paris licking her chest area vigorously. I thought that maybe one of the blade’s nipped her a little bit and didn’t think much of it, because it was a little red. I now see that it was not just a little nip and Paris was really cut by the blade. The bottom line is, I did not get the results that I wanted and my baby Paris was injured during her visit, nor was I notified. If I can partner with management so that footage can be reviewed of Paris’ visit it would be greatly appreciated. The footage below is view of Paris’ neck, where she was...