The Terraces on Brompton Apartments — Local services in Houston

if i could give 0 stars i would. property had good move in deals and cheap rent and being young (19 y/o) it seemed great but my experience has been everything but that. july 2018 i signed a lease with a roommate. upon move in there were dead roaches throughout the whole apartment and broken fixtures. in september our ac was broken for 5 days. we contacted the office multiple times and spoke to stacy, who at the time was the manager, and were told that they only had one maintenance guy and there were several units that needed the ac fixed as well. keep in mind it was early september, our apartment was 85-90 degrees all day and night. fast forward a few months we come to find out stacy was fired due to legal claims that were being filed against her by another tenant. around the same time my roommate broke our lease and management let her off clean while everything fell on me. i had spoken with kawanna, the new manager, about transferring out to a one bed. i was charged $400 transfer fee and $150 deposit and she took care of all my paperwork and told me my unit would be ready sunday dec 23rd. that sunday i went to pick up my keys in the office and the guy working there said he had no idea i was transferring and there was no record of it in the system but they had time to deposit my $550 check??????? i finally got to pick up my keys christmas eve but i didnt get off work till the evening leaving me to move all my stuff alone late at night the day before christmas. not to mention they moved me into an apartment with broken locks. the lock on the door was busted and dented and the door handle was loose and could be moved around. both the handle and locks also had huge gaps in them. the door frame was also busted and had a huge gap that from the inside you could see the light from the hallway outside. you could also barely lock the door, it would get stuck and only turn about halfway. i demanded a new door and locks but all they did was put a piece of metal around the lock to “seal the gaps”. after the move i had been in contact with kawanna about my rent for january, i told her i was gonna be late and wouldnt be able to pay till the 8th due to the transfer fees and deposits they charged me and she promised she would work with me and that i wouldnt be charged late fees. right around the first i had managed to come up with enough to pay my rent on time however they didnt update the online system correctly and it was still showing that i owed transfer and deposit fees, and it being the holidays it was impossible to get in touch with them. i talked to delia who supposedly handles the accounting side and explained to her what kawanna told me... kawannas response was “i never told you that”. in the end i ended up getting charged $250 in late fees. its now march 2019 and last tuesday the 19th my apartment was broken into. i came home to my door busted open and thousands of dollars worth of items gone. when i went into the office to speak to kawanna about the incident and to hold them accountable to replace my items due to the unacceptable “fix” to my door in the first place, her response was “we’re not responsible for your security”. we are not allowed to have cameras outside of our units, they have no cameras on property, poor lighting, and the gates by the open parking lot to building A are never locked, and in the same parking lot theres constantly cars that sit in the parking lot running with no lights on really late at night just creeping. OH! and before i forget.... they were supposed to refund me a $400 check from my previous apartment for my deposit and prorated rent. i moved out dec 23rd. its march 27th and i still have no check. also about a month ago my bathtub was filling up with raw sewage water so they drilled a big rectangle hole in my bathroom wall to get into the pipes and when they were done they just stapled a black trash bag over the hole :-) i could go on for hours about how unprofessional, negligent and horrible the management has been. my advice to yall.. DONT SIGN and if you do....

Stay away at all costs!! This place is a total disaster. Never have I ever dealt with a more incompetent management staff. Honestly I don't even know where to start with my terrible experience here, but I will list things:

1.When I was getting ready to move out, I went to the manager to put in my 60 day notice. She told me that I couldn't put in a notice until 30 days before I was ready-which was either ignorance or a bold faced lie in attempt to get me to pay for another month. They told me to come back at the end of September to request a November 1st first move out day. Thankfully, having dealt with numerous experiences where the management did not do their jobs correctly, I came back in September 2nd BEGGING to let me sign a document with a November 1st move out day because I was worried I would get screwed. The manager finally let me do this, probably because I bothered her several times about it. Turns out that I was right, they didn't need a 30 day advanced notice they needed a SIXTY DAY advanced notice so I wasn't allowed to move out until November 2nd. Had I taken the managers incorrect advice to come in September 30th, I would not have been able to move out until November 30th. I hope that this mistake was just due to total incompetence and not on purpose, though that wouldn't surprise me given other experiences with them. When I was finally able to set this, I went to month to month rate, which was supposed to be 200$ more than I paid at the time. When I went to set this up, I had found out that I was being charged 100$ more per month every month than I was supposed to. When I asked to have this fixed or at least pay month to month on what I was supposed to be paying they said "tough luck". Make sure you have the right rates if you make the terrible decision to live here! Furthermore, they said utilities would be covered under month to month. Not only was this untrue, shortly after I locked it in I received an "official notice" that the month to month rate had gone up another 100$ along with instructions to renew. I was supposed to get a letter like this 60 days before the end of my lease but their incompetence once again led them to not give me a notice. They LOST my deposit-I know right? When I moved in we payed a $150 sure deposit which we were told we would not get back after moving out but that this would cover any potential damages, the rest we would have to pay. Even though I paid this to them, they did not have a record of it and CHARGED me for it on checking out! They will nickel and dime you for damages wherever they can. First and foremost, after cleaning the kitchen and bathroom rigorously before moving out, they charged me 80$ for cleaning these rooms. 80$??? You're telling me 20$ worth of cleaner and elbow grease is charged 80$ (this is after I had cleaned it several times). Furthermore, There was a bad flood in Houston, and because of the way the complex is built (to no fault of my own), water flooded into my apartment. They actually charged me 75$ for cleaning this up, which was outrageous. Someone in the office decided that the best time to have yard work done (if you want to call it a yard) is Saturday and Sunday morning at 7am, completely disregarding and disrespecting their residents right to sleep in on non-work days. The washers and dryers almost always had problems. The pool was dirty more often than it was clean. Management never did anything about the children that would play baseball in the "yard", who broke windows several times and were often loud.

Overall, I would say this was the worst experience I have ever had with an apartment complex, so much so that I felt the need to create a google + account and leave a review in hopes that others will read this and be spared the pain that I dealt with.

If I could have given it 0 stars, I would have. Do yourself a favor and find any other apartment...

Moved here because I could make it to work in 10 minutes, but the first month I was given a notice with late fees because sandra/deli lost my check. I was told that "in 8 years of doing the job that had never happened before". Ended up in a screaming match over the phone because though I was more than willing to write a new check, I was unwilling to pay the late fees. After I went in person, the late fees were finally dropped. A few months in I had a problem with raw sewage backing up through my bathroom sink. It took days for this to get fixed and after being told the work would be done on the exterior of the place, it was a bit surprising when the next day a bunch of men who spoke no english (I speak little spanish) barged into my apartment and started jackhammering through my bathroom floor. They covered my bedroom in plastic and threw dirt everywhere.. Instead of putting me in a hotel, management gave me keys to their model unit so that when I had to relieve myself (while the concrete and flooring dried) I could walk halfway across the complex to do so. A few months later it happened AGAIN only worse. I told them about the problem and told them how to make it so that at least it would stop flooding until the plumbers could get there, but instead, I came home (stone sober on st. Patrick's day) to an unlocked apartment and boot prints in the silt on the floor from the worst flooding yet. I got to get into another debate with (a not so sober) sandra about how this was an unsanitary living condition and what they were prepared to do to fix it. For days no management said the words "raw sewage" or "unsanitary living condition" to me. Instead they repeated ad nauseum that they were sorry it was uncomfortable and inconvenient. Finally after threatening to go to the media (as I stayed the week at a friend's house) they agreed to clean the spill area appropriately, and prorate my rent for the week I was refusing to stay there (not the previous week I had to deal with the problem). I had just resigned my lease before the second incident (not wanting to move heavy furniture again), and instead of letting me out of the new lease and moving, they offered me a 3rd floor, but I have solid wood furniture, and did not want a 3rd floor. So they cleaned up the mess and put new slightly different colored carpet in the bedroom. I was told i would not be liable for the carpet coming out of my deposit since they were going to have to replace it because of the mismatched colors. After that mess, the roaches went from bad to unbearable. When I moved out they tried to charge me for a carpet shampooing and after a lengthy argument and the lady having to confirm with sandra about why they weren't going to do that (and the carpet wasn't even bad enough to warrant shampooing), it was agreed that I was not paying for the carpet. They still got some of my deposit, but I did get some money back.. I would advise against looking at this complex at all because of how unreasonable management is, not to mention the roaches, paper thin walls, and squeaky floor boards above your head. I have never been so happy to move from a place. I believe this complex tries to take advantage of people without great credit (this is also section 8 housing), or that may be new to this country....