Superior Grocers — Attraction in Huntington Park

The cake itself was beautiful. It was for my sons birthday. He rated it a 4 because he liked the frosting. The actual cake was dry and almost tasted stale. No one finished their slice and I would have taken it back for a refund but the customer service was HORRIBLE. Wish a I knew her name but a younger chick with black hair, bangs sticking out from her hat was the rude one saying she didnt see me standing there and she could help me because the other women helping with cakes suffers from anxiety and that shes slow. I was standing there watching the women with anxiety do a fine job. It was just a rude and awkward situation. The young girl messed up my experience. I will travel outside the city to another locatin just to avoid the possible interaction I'd have with her. If there was a customer service training course to be offered,...

market is a market for the community and supplies us with the groceries but they make you feel welcome like you're part of the family and they're part of the family because everybody knows everybody upon entry or security guard with a great smile and shake cab and your people behind the stand making the donuts and the cakes and I'll bring the coffee with great big smiles and your loaders to do in the box well and they have point of entry with the customers still with a big smile and a greeting and talk to me about their things and you talk about there and you find yourself not only finding groceries but you have friends in common and needs and wants and the same thing of common ground you walked out there with a big smile with the old-fashioned way customer is...

If there is something that is store lacks is customer service. The “customer service” office had a person working on Sunday night 10/10/2021 that was rude and dismissive. Advertised hours clearly display a closing time of 8 PM but instead they shutdown about an hour earlier. When you ask for the manager on duty (Jose), a worker mentioned he was out to lunch and “didn’t want to be bother.” They asked for me to return three days later and ask for the store manager.

The staff has no knowledge of the next point of escalation such as a regional manager or contact information to their corporate office.

Clearly local management and its staff need more training to provide a better customer...