TCBY — Attraction in Irving

Unprofessional,the employee who was behind the counter was pressing us and not bothering the other couple across from us. He looked hispanic with a pink shirt wearing glasses. The first time he approached us was to let us know he was closing in 30 minutes and that it would be to go orders only, we politely told him that we were heading out soon. Not even 5 minutes later when we were almost finished eating the yogurt he comes up to us very rudely telling us we need to leave now, and approaches us aggressively with a broom all while he told nothing to the white couple across from us. I don’t think paying customers who were already going to make their way out have to deal with this type of harassment from workers. We have been here multiple times in past without issues, this employee’s interaction with us felt prejudiced, unprofessional and made us very uncomfortable.

What made this experience especially upsetting was the clear difference in treatment. While we were repeatedly pressured to leave eventually in an aggressive manner, the white couple across from us was left alone and allowed to leave at their own pace. It felt like we were being singled out, and that’s not acceptable.

Additionally, the store’s posted hours say it closes at 10 PM, so if there are different closing procedures, it would be helpful to update the information for transparency and to prevent situations like this. I hope management can address this issue so all customers feel welcome.

UPDATE: manager did call us to apologize for the situation, and took appropriate measures to ensure that this would not happen again....

I came across this place when I was visiting a friend nearby and he took me to this place. This is situated opposite to the Toyota Music Factory. Here is my perspective about the place.

Food (5 out of 5) - I tried various flavors of their frozen yogurts such as strawberry, mango, white chocolate and milk chocolate. I loved all the flavors. A simple advice from my side is to not forget to add boba toppings to your cup of frozen yogurt.

Ambience (5 out of 5) - The ambience is pretty fancy considering it’s just a dessert place. The seatings comprise of both sofas and furry chairs. The ambience very well compliments their desserts.

Service - It is a self service restaurant. You get your bucket and then fill it with yogurt and toppings you want and then pay at the counter based on the weight.

The overall experience was very good and a must recommended place for...

Sanitation is key in the food service industry. There was a fruit fly in the chopped mangos. So I kindly told the girl behind the counter there is a fruit fly. I pretended to walk out the door as she grabbed the chopped mangos. I waited to watch what she would do.

She grabbed the spoon (that customers serve themselves with) and fished out the fly. Mind you mangos are sticky and there was a lot of thick juice in the bowl. She shakes the spoon to rid the fly and throws the spoon back in and puts the mangos right back. She looks up to see me looking at her and just smirked nervously as if she new she wasn't right.

This is gross and sick. Why is she working around food?

Whoever is on shift at this location on March 17, 2019 around 6:45 really needs some refreshing on serving...