Marriott Dallas Las Colinas — Hotel in Irving

I tagged along with my husband on a business trip to Dallas and stayed at Marriott's Dallas Las Colinas property. The hotel was conveniently located within walking distance of my husband's project as well as surrounded by plenty of dining establishments, with quick access to the highway. Parking was ample. With my husband being a DV, we were able to find accessible parking, so I wasn't able to see the parking garage. The facility is very modern in the DOWNSTAIRS lobby, and the elevators, although slow, were functioning. But that's where the positives end. The receptionist said she would add the stay to my Bonvoy account but didn't. Though I've been able to add my account at check-in at numerous locations (when they were booked by clients or reps), I understand if a certain property doesn't allow it, but there's never any reason to lie to a customer. Our first room was fine enough. I noticed some dated furnishings and odd streaks on the wall. It resembled spray cleaner streaks running through grime, but it wasn't glaringly obvious. The room was a good size, as well. It had two small sitting spaces with a couch and a chair in front of a large window. We went out to dinner and asked the front desk for a late checkout (since I'm a Bonvoy Elite member, and that's one of the perks). The employee tried to tell us it wasn't possible until he saw my status, then allowed a 2PM checkout. He "updated" our cards, and we went to dinner. When we returned, we stopped by the bar for cocktails. A gin Rickey and smoked old-fashioned, with tip, cost us $50. We headed upstairs to shower and settle in, and that's when the excitement started. Our updated keys didn't work, so we had to go back downstairs to get them reprogrammed. There wasn't much apology; the employee blamed it on the computer instead. I was showering and hubby used the toilet. When he flushed it, he left the bathroom, and as I was rinsing off, I noticed water pooling on the bathroom floor. I thought the shower door allowed water to flow on the floor until I saw water POURING out of the toilet. My husband rushed in with shoes and helped me out of the bathroom safely, then called the front desk to have someone come up. He also asked for them to bring keys to a new room. It took 10 minutes for someone to arrive and another 10 minutes before my husband went down there and got the keys himself. We had packed our stuff and were sitting there waiting the entire time. While they did give us a room on the same floor, the new one was absolutely rundown and gross. Yes, it offered a (man-made) lake view, but it was smaller and dingy. Outlets were patched in, stains from water damage on the roof and walls (I guess toilets overflow a lot here), and mildew on the shower roof made it cringe-worthy. The nail in the coffin was the amount of noise the walls and ceiling let in. I could hear our upstairs neighbors walking around and doing nearly everything. Breakfast the next day cost us $75 for cold toast, unseasoned scrambled eggs, soggy hashbrowns, and burnt bacon. This has to be one of the worst Marriotts I've stayed in, and I won't...

I stayed at the Marriott Dallas Las Colinas about a week ago, for 4 nights. It definitely wasn't the stay I expected and I'm honestly not sure I would return. I'll detail some of the main points regarding my stay below.

Check-In (1/5) Check-in started this stay off on the wrong foot. Although there was only 1 person ahead of me, it took quite a few minutes to be helped. I hd already checked in online via the Marriott Bonvoy app, but it still hadn't assigned me a room or a keycard (which the app claimed it would). Once I was finally seen, it took almost 10 minutes to get a room. The lady working the desk wasn't very friendly or hospitable but what I picked up from her mumbling to her colleague was they didn't have a room for me... she never communicated this directly to me, just left me standing there as she fiddled with her computer. She finally "found" a room and gave me a keycard.

Room (3/5) I finally get to the room, only to find it wasn't the room I paid for. I had reserved a king room with lake view, only to walk in and see 2 double beds. AND it was a connecting room, which I didn't love. Since it was already late in the evening, I decided to just stay. In the morning, I discovered the room had a balcony, which somewhat made up for the lack of a King bed but I was really frustrated with the lack of communication from the front desk person who checked me in.

Cleanliness (2/5) Once morning hit, I could see some issues with the room. There were a few stains on the carpet and the shelves were dusty. In addition, there were mold stains(?) in the shower... definitely not the experience I was expecting. I wiped down the shelves in the main room and thankfully had brought slippers so I wasn't walking on the floor. The beds were freshly made, which was at least good.

Food (2/5) If you're staying here, I don't recommend the food at all. I ordered a few times during my stay and each time was disappointment. I'd say the best was breakfast. The eggs, hash browns and sausage/bacon meal was decent, but of course, severely overpriced. I recommend ordering in via UberEats instead.

Noise (2/5) I'd say 2/4 nights were quiet and the other 2 were pretty noisy with people upstairs.

The View (5/5) Definitely the best part of the stay was the lovely view of the lake, especially at night.

Overall Do I feel my stay was worth the money? No, not really. Would I stay again? I'm not sure! Perhaps I managed to get a bad front desk agent and it's usually a better experience? I really can't say. I would just say to research a few different places in the area...

Unfortunately, there were multiple issues with our stay. Due to space limitations, here's the short version. First, we reserved a room online and specified two queen sized beds. At check-in, the receptionist who initially assisted us--whose attitude and friendliness was nonchalant and borderline aloof at best--assigned us a room with a king sized bed. There were four of us in our party: two adults, a teenager, and a child. Logic should have told her this would not work. When we came downstairs to change the room, she remarked "Oh, you really wanted two queen sized beds?" before making the switch. In short, yes, we wanted what we specified on the reservation, and should have been provided this initially since it was available. Next, there were room cleanliness & amenities issues. Upon entering the new room, we found the floor in the bathroom to be dirty, the carpet poorly vacuumed, not enough towels for our party, and most disturbingly, one of the pillow cases had a yellow stain on it about the size of a child's hand. On top of this, there was no refrigerator in the room despite it being listed on the hotel's website as an amenity, and no microwave oven. We called the front desk to have all this rectified. The pillow case was replaced, a maid cleaned the bathroom floor, and we received extra towels rather quickly. We elected not to have the carpet vacuumed due to the late hour and the fact we were participating in a half marathon early the following morning. However, we never received a refrigerator nor a phone call explaining none was available, nor did we receive an offer to store our food in the hotel refrigerator. Thus, we had to discard it. The microwave oven arrived after 10 pm, after we went to bed, so we declined it. At checkout, I noted the receptionist who checked us in, and who had to be aware we were not happy, clearly avoided us. The receptionist who did check us out was very friendly, asked us how our stay was, and when I told her there were multiple and significant issues, said she would make a note for the manager to contact us. Unfortunately, despite messages left at the front desk and with Marriott Customer Service, no manager from this property has contacted us to make this right. So, although the hotel is somewhat new, is in a nice location and has a nice view, it lacks quality control in certain areas, and could improve on its' attention to detail and customer service from certain...