Rayleigh Underground — Attraction in Irving

Both my brother and I made a reservation for our birthday celebration scheduled for 1/27/24. Upon making the reservation, I was advised that tickets for the entertainment would be priced at $20 per person and would be added to our ticket at the time of check out. However, after speaking with your staff today 1/26/24 (who I had to call) it was revealed that the updated ticket price is $40 per person and needs to be paid prior to our reservation. This unexpected change in pricing has caught my party (of $20) off guard, as we were not prepared for this nor was it properly communicated.

I emailed, and called to speak with a manager who I advised: “Understanding that the restaurant is new, I can appreciate the challenges associated with establishing consistent practices and satisfying customers. However, it is crucial to maintain clear and transparent communication to build trust and satisfaction among patrons. Unfortunately, the information provided during the reservation process has not aligned with the current pricing, and this has caused a significant inconvenience. Given the circumstances, I kindly request that the restaurant considers accommodating my party in some way. Whether it be honoring the initially quoted price of $20 per person or providing an alternative solution, I believe finding an amicable resolution would contribute positively to the reputation of your establishment.”

The managers response was “there’s nothing I can do” He was extremely unprofessional and showed zero compassion for the fact that we were celebrating our birthdays and it was too last minute for us to find another reservation for 20 people. I informed the manager I had a screenshot reflecting open table showing the entertainment cost at $20. He didnt ask to see it to verify. He was completely dismissive.

As you can imagine I didnt feel comfortable springing this on my guest at the last min therefore after no resolve, apology, empathy, etc. We were forced to cancel our reservation. I have family and friends who traveled in from Atlanta GA, California and Houston. This is completely devastating.

Starting off on a note of inconsistency will inadvertently impact the impression your restaurant makes on early patrons. I am confident that, as a responsible and customer-oriented establishment, you would want to address this matter promptly and ensure a positive experience for your guests. Treat patrons better, after all we are the reason...

Very disappointing! Booked reservations for a birthday for eight people and as we were sitting there waiting at the bar, trying to wait for the birthday girl. I was told that they were having a private event so we had to move and sit at our table. It was an inconvenience and I wish they would have told me they were having a private event when we made the reservation. The happy hour food was a joke….just one item which was very disappointing and it was not flavorful, tough dry chicken that was breaded and fried and they call it Korean. not good at all. How do you serve something like that as a chef? The risotto scallops were not very good. The risotto was way too sweet. The steaks were not cooked correctly. My friend asked for a medium. It was well done. I had to go back-and-forth with the waiter to prove the steak was over cooked. when you can visually see no pink. And then in the middle of us bringing her cake and singing her birthday song, the private party decided to talk on microphone. Not a good idea to sit a large party next to them… they had a whole section at the bottom that they could have sat us at. I was not impressed with the experience and I was very disappointed that they should’ve closed the restaurant if they were going to have a private event. The waiter kept on telling us it was fine dining and it wasn’t even close. The only thing that was good was the crab and seafood dip. That was very tasty. And the drinks are water down and don’t have any alcohol. Priced $16-$24 a drink filed with ice. I feel like I was drinking juice. One thing about DFW, they’ll open a new restaurant that looks really nice l, hype it up, and overcharged people and serve mediocre food and call it...

We had dinner for our anniversary. Our waitress was excellent, attentive and explained item selections when clarification was needed. The food was very good. We did experience multiple problems with the bartender. We asked for 2 Black Russians ( a classic drink and very simple to make- coffee liqueur and vodka) Our server brought back the drinks, but they were White Russians ( with cream). Our server had the bartender try again-same thing, White Russians. My wife went to bar to speak with the bartender and discovered the bartender took it upon herself to add her little , as she stated, "Mexican twist". That was very unprofessional in my opinion. We also had a problem with a simple Whiskey Sour. It was supposed to be a double, but tasted just like a single. And back to the Black Russian, on the third attempt, she got the Black Russian correct although very watered down.

For an establishment that charges the prices that it does, you would expect top shelf bartender service. The bartender would be better off working at Apple Bees or the like. The management response to our complaint about the drinks was so so. He offered a round of Jello Shots, but made no mention of adjusting our bill. And you would expect the manager to dress accordingly. I think our servers were dressed better than the manager. He wore khakis and a bland looking shirt...no jacket, no tie. I'm not even sure he was the manager.

Bottom line, there are probably better options in the area and probably at a better price. I would not...