Car Toys — Attraction in Issaquah

I went there the day after black Friday after seeing a special on their website that indicated some discounted car stereos plus free installation. When I mentioned that to the staff in the store they said that these were for specific types of stereos only without even showing me which types these were for!! And then one guy told me that they do have a very good discount on one of their high-end stereos but it does include the installation cost... After I went back to their website, I found the exact same stereo with the same discounted price plus free installation..!!! These guys really need to work on their customer service skills...

Update 12/10: I'm changing my review form two stars to a single star, and here's the reason why: I ended up buying a stereo from that store and that was supposed to get installed on Saturday November-30th, so I left my car at their shop and at the end of the day they called me to inform me that they were unable to install the stereo due to some part in the frame that was cracked while they were installing it, and they needed to order a new one, which will take "a couple days"... The called me Friday evening of the following week to inform me that they have the part (six days after). And gave me an appointment for Saturday December 07 to get the stereo installed... I brought the car to them on Saturday at 3:00 pm and they've indicated that they'll call me once it's done. around 7:45 (15 minutes before their closing time) I called them to check what's going on, and they've mentioned that the call is done! and I should able to pick it up... I went to the store and waited for 20+ minutes after 8:00, and then they mentioned to me that they're having some issues with the audio and they'll need to keep the call overnight if possible!!! and I can pick it up the next day (Sunday). So I had no choice but to agree to that... Here come Sunday, and they called me telling me that the call is done! so I went to pick it up and it looked fine at first, then I started driving back home, then it was getting really cold inside and the windows started to fog up (and it was 42 degrees outside) so I tried to turn the heat on when I realized that all the buttons for the heater are no longer working!!! I went back to the store to get some explanation for this, and the first thing the technician that worked on the car told me is that the car was like that when I brought it in!!!! I asked him why he did not mention this to me before or note this down, and he said that he did note that down, so I asked him to show me where (cause the paper that I signed did not have any notes on it) then he went into the store and asked the girl working behind the register to hand him the paper that he had the note on and they started "pretending" to look for that paper then the girl found it!! and it was an empty receipt without any initials or signatures, just a single line that says "HVAC on driver side is tight" or something like that!! (even though both the driver and passenger sides were not working after I picked up the car)... So apparently they both had an agreement on pulling this scam if I came back... Now their assistant Manger is a very nice guy, and he spoke to me afterwards and assured me that he wants to make this up to me, but at this point I no longer trust these guys doing anything to my car (which I do all maintenance at the dealer) He asked me to come back next Saturday December -14 to speak to the store manager (who was on vacation this whole time)... I also realized that the main feature that I bought the stereo for is not working (Android Auto) due to the stereo being installed incorrectly (according to the...

UPDATED REVIEW as of 05/15/19 Previous review was 3 stars

I don't recall ever doing a re-review of any place I've visited... until today.

After a couple of prior visits to consult with a Specialist (Christina) about new speakers for my wife's vehicle and installing an Amazon purchased car stereo into my vehicle I decided to have the car stereo installed into my vehicle first.

Kirk (Assistant Store Manager) was extremely helpful, courteous to a fault : ) and very knowledgeable. Kirk consulted with me on ideas I have for my wife's vehicle, steering me (no pun intended) into a solution I didn't think of which would ultimately result in a lesser expensive purchase, and I'd be happier with the result. It is that type of customer service and consultation which creates win win scenarios that keep customers like me coming back and telling everyone about the experience.

When you visit, ask for Christina or Kirk, they'll take excellent care of you and your vehicle. You won't feel like you are being SOLD, you'll walk away feeling like you've BOUGHT! They'll help you make the right decision for your vehicle!

In regard to your installation, request Alex, he is absolutely the best!! This is no knock on any of the other installers/technicians employed at this location. Over the years with several vehicles I've had equipment installed by myself as well as Best Buy and the Tacoma Car Toys location but I must say again Alex is the best I've encountered.

You may be thinking ... "why not 5 stars"? First, I never give 5 star reviews because no establishment is perfect, second, they don't have HUDs (Heads Up Display) ... yet!

Review below was from 2018 it was a 3 star review

The intent of my visit here was to find an Android Car Stereo system. My visit was on a whim while I was running an errand with my 3 daughters.

After entering and waiting for an exorbitant amount of time, we were finally approached and greeted while I browsed the Car Stereo equipment section on the hunt for an Android Car Stereo.

Receiving assistance and/or simply being acknowledged here could be a retail case study in how NOT to treat your customers. If this store was in another location I'd bet their theft rate would be higher than average because potential thieves aren't acknowledged/approached (the first step in loss prevention but I digress)

After browsing for a bit, a nice gentleman approached me to inquire if I needed assistance. Once I explained what I was looking for he asked insightful questions about my usage needs and even inquired about my daughters needs while riding in the car with me using the stereo. That was something which didn't occur to me. My fiance, youngest daughter, and myself are Android users, while my eldest daughter and middle daughter are Apple iOS users.

Considering who might be playing music from their device for roadtrips wasn't something I considered. The insight the Sales Associate had into that type of usage was welcome. He showed me 3 systems for me to consider and while I decided on neither due to the technology I desired in a system isn't available in the U.S. as of yet, once it is, I'll visit this Car Toys for purchase.

As far as service goes, I must admit while this was a positive experience at Car Toys it was nonetheless nothing exceptional or special. The type of friendly customer service and sales acumen I received is what I would expect of any car stereo retailer anywhere across the...

I should have known better then to go to Car Toys with all the horror stories on here. That said, I would never have expected to have such a terrible experience and to see such embarrassing workmanship as I did at the Issaquah Car Toys. The amount of negative reviews should be enough to deter you but if not, let me explain. I brought in my completely stock vehicle to have the head unit replaced with a wireless Apple Car play unit. The staff seemed friendly enough however once I pIcked up my car after the install the problems began. As soon as I got in the car after no one offered to show me how anything worked even after asking, I noticed wires hanging out from under the dash behind a panel that was supposed to close that after the install no longer did, a new microphone hanging from the top of my headliner even though I specifically told them I wanted them to use the existing built in microphone and a terribly installed new head unit that wasn’t flush with the dash and set at an angle. I thought after waiting for most of the day I didn’t really want to wait any longer so I decided to leave and just fix these things myself since it was clear I really didn’t want these “installers” touching my car again. When I put the car into reverse, the backup camera no longer worked which had been working fine since I purchased the car new 5 years ago. When I explained to the sales person what I was looking for I made it perfectly clear all I wanted was a new head unit that tied into all of my factory options specifically the backup camera and he assured me that would be no problem. He conveniently left out what they would actually have to do to get that to work. Once I went back in to explain the camera didn’t work they told me to come back the next day and they could get it working. When I came back at the stated time they bumped me back by an hour which was disappointing as I was now spending my second day sitting at a car toys. After working on the car for about two hours they explained the reason the camera didn’t show up on the screen was that “the factory camera wasn’t working” and “I would need to buy a new one from them”. I shouldn’t be surprised they didn’t take ownership of the issue since it is Car Toys after all but after I said I would buy another factory camera they said that wouldn’t work either. Pretty obvious it was there fault but of course I’m now on the hook to buy a camera from them. They installed the new camera which is junk compared to the factory one and broke a few plastic clips in the headliner which I decided I would replace myself to save the hassle of spending one more second with people who should never be aloud to touch a car again. I ended up pulling everything they did apart in my garage and fixing the ridiculous issues myself which I should have just done in the first place. If you have made it this far in the review, I beg you to not waste your money with these useless installers and don’t be fooled by there fast talking manager who pretends to care and be your friend until they make a mistake and all of a sudden your on the hook to pay them more money for something they said would be done in the...