Fit4life Health Clubs - Jacksonville — Attraction in Jacksonville

The only reason I am giving this gym a high review is because of my trainer Cortez being such an Awesome trainer! He understands that we are all different and adjusts the workout to fit the client’s needs! I am very pleased with not only his service but the results that I am seeing. He comes in every day with a positive attitude and ready to get started with the workout and not to mention, he is ALWAYS ON TIME.

I had a negative experience with my first trainer Nick and would suggest this company give some sort of training on customer service so that in the future he understands that it is never ok to throw temper tantrums just because the client does not do what he says. The last straw for me was when we had confirmed that we were going to do 3 sessions because I had some built up in the system that needed to be used. We agreed via text that I would come in Monday, Wednesday, and Friday. Well, when Friday came around, he was nowhere to be found so I left and saw he was outside talking. He texted me and stated that He had not had me scheduled for the day, so I sent a screen shot of the confirmation that we had agreed on. He chopped it down to “oh I forgot” which instantly made me livid and the only reason I got an apology is because he could tell that I was annoyed. That was just one of many incidents that we had, and I knew that in good faith I could not continue this contract working with someone who had no regards for my time or money spent….another issue was when I would show up on time and he would still be working with other clients at least 5-8 minutes over my session time ( which he told me I could just get started with my workouts on my own) but I’m paying for a trainer, if I wanted to do it on my own that’s fine just refund me my money for the time you’re not working out with me and spending it with other clients. I started making it a point to not clock in for the training until he was physically ready to start our sessions.

To sum it up, althought i had a negative experience with the firstr trainer, I am pleased with my new trainer and will continue to use this facility until my...

TERRIBLE. I was very optimistic coming to this gym. We really wanted to love it. The equipment is nice and the fact they have childcare sold it for me. However, I very much so regret ever doing business with this establishment.

Cleanliness is not a priority. Cleaning bottles are constantly empty, the bathrooms are gross, and the kids area is nasty.

The gym daycare is awful for any child that actually needs care (babies/toddlers). The staff were more interested in scrolling on their phones than watching the kids. Our baby goes to on base daycare and they always say she was great but I couldn’t workout without getting texts that she’s fussy and I need to get her

I’ve heard and saw the staff literally bash people in the gym and make fun of them in their “clique”

When attempting to cancel my husbands membership (as I paid for mine for the year in full) we were told he signed a contract. Which he never did. The only contract they provided us with was one without his signature or initials. They then refuse to stop charging our card.

When attempting to speak to a manager, we were NOT met with ANY sort of professionalism. The “managers” should have better training on true customer service vs taking the rude snappy approach.

I really hate bashing businesses, which is why on my account 90% of my reviews are positive but this place is awful. I am sure the response to this will be one to cover tracks vs taking any sort of ownership for the poor way this gym operates and the awful “customer service” we received but I hope I can at least save one person from making the grand mistake I did by joining this gym.

UPDATE: After snappy remarks from attempting to reach the owner on the FB page. We were told we would be provided with the contact they stated he signed. We have not been provided anything and now the business will not respond to any...

This review is being left after multiple attempts to resolve the problem on the company level and being told to basically “kick rocks” 4 months ago I paid upfront for a year membership at fit 4 life Jacksonville. While talking to one of the trainers I was told about how I could sign up for a month of personal training 1 30 minute session a week and be provided with a workout plan and meal plan to follow, after attending two sessions I was told my workout plan was “lost” and they needed to make another one. I figured it wasn’t that big of a problem as things happen. But I did not plan to renew my personal training the next month. Then the next month came and my account was charged continuously for personal training even tho I was under the impression I only had signed up for a month, after calling the payment company fit 4 life works through I was informed I had been signed up for a year. These documents are “signed” electronically and you are not presented with anything to read. I did read my paper contract and it said nothing about a year personal training membership. I have now paid over 720 dollars for a hour work out and no work out plan or meal plan. Have spoken with two “managers” of the location one (the female) was more then happy to help and tried to assist me the best she could. The other (the male) informed me my only option was to continue and pay off the 1600 for the rest of the sessions or buy out 25% of my contract. Which would be around 500 dollars. This company and its employees know exactly what they are doing the male manager even informed me that they “have a script” do not do business with this company do not sign with this gym. They hide the bad reviews and members to leave 5 stars in exchange for a “free...