The Groom Room Barbershop — Local services in Jacksonville

I had good expectations of this barbershop due to my friends getting their hair cut here. Unfortunately today was the worst haircut I have ever gotten.

I asked AJ for a simple one on the sides and to keep the top longer. She assumed I was a marine and proceeded to give me a high and tight. I asked what happened to the one on the sides and she said she's doing a one. She then proceeds to take my hairline to the very top of my head. Not blended at all.

I told her this is not at all what I wanted and showed her a picture for reference, and she said that not what I asked for. She then cleans up the area and left me with an unfinished haircut. No apology. Just laughs.

Thankfully the very nice brunette woman to the right of her offered to help. Thankfully she salvaged some of my haircut so I did not have to go into work the next day looking like a disaster.

I am not sure if she just had a bad day, but I am very disappointed in this shop and definitely will...

I made an appointment with ximena and I was waiting up until 30 mins before the appointment for it to be approved before I called. The lady who answered the phone was extremely rude and had an attitude. I was just trying to figure out if the appointment was going to be approved but no one could tell me if she was even going to be in the shop in time for the appointment. They couldn’t even tell me if she was working today, but I was able to book with her online which made no sense. They didn’t attempt to find out if she would be in or possibly get me scheduled with someone else. All they said was they don’t know and have no way of knowing if she was going to be there or not. I was extremely disappointed given the reviews this barber shop had. Will not...

Went into get a haircut and mustache/beard trim. The haircut was good. The mustache and beard trim... Well. I had a 4-5 inch handlebar mustache that I have been growing out sir my covid. The hairstylist promptly haves one half of it off even though it was clear that we were keeping it. The stylist and the stylist next to her who was translating were rude and refused to fix it. I was sent out of the chair with half of a 4 inch mustache!!! And then they charged me almost full price!?! They gave me a two dollar discount. When management was reached, they were polite but nothing more. Did get a refund, but for the severity of the incident, I have yet to receive an apology. This is insane. Do...