Don’t recommend for your kids. I had been bringing my kid here since she was a baby for quick check ups. About a year ago, I brought her in because she had an injury and I wanted to make sure her teeth were OK. They proceeded to tell me she was fine and then as months go on I start noticing her teeth color changing. I bring her in again to point it out again I am told nothing is wrong. I finally bring her in for her normal check up again, I pointed out and told nothing is wrong. A week after her checkup, she comes home from school with her front tooth literally decaying. I bring her in for an emergency and a am told that they need to be extracted immediately. I bring her in for her extraction And my poor daughter and I are now traumatized For what she had to go To get these teeth pulled. They proceeded to try to pull Without checking to make sure she could not feel any pain. While they were trying to pull her teeth My child screamed in so much pain in my life to the point I am crying myself. I am scarred by the screams I heard of my child that day. After so many attempts they finally decide to try to give her nitrous Which should’ve been done from the beginning Considering she is only five. My daughter looked forward to this Since this was her first Time losing teeth But instead will forever be traumatized at the thought of a dentist. If you have little ones, beware they should change their name from “Family Dental” If they do not professionalize working with children. Thank you so much to the kind assistant who was being very understanding I could tell she also felt uncomfortable with...
Read moreIt may sound far fetched but this place could have saved my life. Due to my having very poor insurance I was left with few options for dentist when I needed to have my 4 wisdom teeth removed. The dentist that pulled my teeth (Lovett Dental Pasadena) forgot to prescribe antibiotics which led to my sockets getting infected. I also had 2 dry sockets. I couldn’t get ahold of them for 4 days and I was in emense pain. I could go on forever about all the mistakes that were made. But after 7 painful days I returned to Lovett Dental and after an exam I was told I’m all good and the swelling should go down in a couple weeks. But I didn’t feel it was all good I was still in pain. So the very next day I went to this practice and to the very professional dentist surprise I had a very serious infection that could have spread to my airways and or brain had it not been dealt with. She effectively cut and drained out the infected area and put me on the proper antibiotics. The swelling and pain subsided almost immediately. And they only charged me 27$ without insurance and didn’t charge me anything for the follow up (seemingly because they actually cared). The whole staff was amazing and they were a true godsend after a week of bad dentistry that left me in agonizing pain. I was very vulnerable and they could have taken advantage of that because I’d have paid whatever the cost for it to all be over. Thank you...
Read moreMy husband had had a good experience here, but both times I've brought my child there has been a long wait. The first time they were 45 minutes behind our scheduled appointment time. The second time I left after waiting an hour and 15 minutes past our appointment time. I even called to say I was running a few minutes late due to traffic, to make sure it wouldn't mess up their schedule. They said that was not a problem and I arrived 4 minutes after my appointment time. There were a few people ahead of me when I arrived, so I don't think my wait was due to being a few minutes late. After 50 minutes, I asked for an update on the wait and they said 15-20 minutes. I said I would need to leave if we weren't called back in 20. I waited 25, then left. I understand things happen, but they have a few people working the front desk and I don't think it is too much to expect a small amount of communication. 4 people came in after me, and none of them were told that they were running over an hour behind. I understand that doctors offices often get behind schedule. The lack of communication is what I have a problem with. I'm not writing this out of anger. As we've recently moved, I will be looking for a new dentist that is closer to my current house, and reviews of long wait times are...
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