Staples — Attraction in Kernersville

Very bad experience. Trying to fax 4 pages. No one took the time to show me how the fax worked. Tried over & over to get papers to fax. I was too short to read fax display even after standing on tiptoe. Called my customer to complain about not being able to get my fax to go through to their machine & would they pls. check their machine. They were unable to check their fax machine because every time I called I got a different location & fax was not located there. I gave up, & on my way out, stopped to talk to employee. Had to wait on her over 10 mins as she had no help at this point. She went to the machine and put the paper in a totally different area than was indicated on the machine. I asked her why the label wasn't on the actual area where the fax papers were supposed to go to be faxed. She said because people kept knocking it off! The fax went through with no problem as soon as she faxed it properly. I cannot believe that either she or the other girl that was working there didn't see me attempting to fax my papers incorrectly numerous times since I was there over 30 mins! And if that isn't enough, when I checked out they charged me for a long distance fax & I was charged 3 times what I was to be charged...

Went in for ink. The sign says "Price Match Guarantee... We'll match any competitor's price on ink with an online and retail store--plus Amazon" Which is a convoluted sign and horribly misleading.

A store supervisor said "It only means Office Depot or Amazon or something like that"

I found a screaming price for my cartridges (almost half of their price) and of course, they wouldn't match it. Said their policy clearly identifies only a few competitors it matches. He offered to let me read it... I didn't want to read it... I wanted a clearer or not misleading sign... I asked the supervisor to remove the sign or add a note that says see the policy for details. He refused.

It's a horrible misleading sign.

The Price Match Guarantee means the store must have a retail store and an online presence. My find met both requirements...

Another...

I usually do self-service copies at staples and today was no different, except for a few copies on color paper, which they no longer allow customers to load into the self-service machines. I placed my small order to yet another new employee in the copy center and she was nice, which I praised her for. But when I was running copies my machine glitched up, and she didn't know what she was doing to try to fix it. No problem, I switched machines. But then when I went to pay for the copies she had run for me behind the counter, I felt like she overcharged me. I called her out on it and she was extremely rude to me. I did pay for my order and another rude employee who checked me out didn't even offer me a bag to put my copies in. Next time I plan to just go to Office Depot, maybe they know how to treat their customers. I have no desire to go back...