PetSmart — Attraction in Lacey

• THIS REVIEW IS FOR PET SMART GROOMING ONLY*

The expericance we had today ( August 7th 2018) start to finish was awful. We (my wife and I) scheduled for a full service appointment. When we scheduled the appointment on aug 6th over the phone for Jackson we asked that his nails be grinded. The appointment was scheduled for 4:30 on aug 7th. When we arrived there were two doors to enter through, one coming from the main pet smart area into grooming and one from the sidewalk. We entered through the enterance from the main store. When we walked into the grooming area both associates were busy with customers so we waited to be assisted. No issue there until three other people who walked in after us got helped first though they greeted us as we walked in. After getting checked in, they were attempting to take him to the back room and vigguressly put the petsmart leash on him so tight that he was choking and coughing at which point we intervened and loosened the leash. Everything went smoothly after lossening the leash. Moving on to after his appointment. We walked in to pick him up and was told by the groomer, “his nails were too short to be done so I clipped two nails.” So I then asked if they were grinned or clipped? She said clipped, at which point I told her he doesn’t like the clipping and we asked for grinding. She then asked if we wanted them grinded now and we said yes. So, she grinded then for about ten minutes with him squealing from them grabbing him so hard to hold him still. We then said thank you and left the store. Once in the car we inspected his nails, which were beaten and horribly grinded to where they are torn, we have photos if needed. Also, we called because we noticed an excessive amount of hair so I wanted to see if they shaved then bathed or vise versa. The groomer said she bathed them shaved which has now caused a rash from him scratching due to the little pieces of hair itching him. we will not be bringing him here again. Also, they had absolutely no customer service...

I would give the store a 5 star rating but there was one experience I didn't much care for....I came in to get dog food and a few other things. 1st time at this store. Found my dog food, but had a question about another product, while looking around for someone to ask carrying a 34lb bag of dog food I couldn't find anyone. By the way I am 70 yrs of age. I find 2 cashiers, one has a customer at the counter the other not. I headed towards the one without a customer and right away she barks at me saying "I have a customer, I replied "ok I just have a question" this long blond hair girl shoots a disgusted stare at me, and I proceed to ask my question. My answer "no we don't carry that" with a sharp tone. So I decided to pay for my dog food and leave, no way was I going to get in her line, I do not need to tolerate rudeness when I come to a specialty store and give my money to the local merchants when I can go online and get it no hassel. However one bad employee does not stop me from giving a 4 star for the cashier I did go to, which was so opposite. This young man was helpful, friendly and happy. He made me smile. He went the extra mile to answer any other questions I had, all the while the young long haired blond was hanging out at the end of the counter in the bagging area after she finished with her customer. For a moment I thought she was coming over to ask if I needed help out with my 34lb bag of dog food. But no, she ignored me as if I wasn't there, and before I was even done with my transaction, she rudely interrupted to talk about going on break/lunch. I wanted to thank the young man that was so kind and say good bye. But she took over and we did not get to finish with a smile. Look I get it, we all have bad days, but I feel she is getting paid to do a good job for her employer, not get paid to give the customers an attitude. Thumbs up for cashier #1 the young man. Thumbs down for cashier #2 the young long haired blonde. She needs more training on good customer service. Or...

If I could give Lacey Petsmart 0 stars, I would. They put my cat’s health at risk today. I went there to purchase my cat’s medical prescription food as I have done at Lacey Petsmart for several months without incident. I’ve enjoyed purchasing at the brick and mortar store in an age of line purchasing.

The food I tried to purchase prevents urinary crystals which can be life threatening to cats.

I recently requested a copy of the prescription from my vet after my last visit to the store when they asked for documentation for the first time and the vet provided an electronic version.

When I showed my electronic prescription on my phone to the cashier I was told that wasn’t good enough, that the prescription needed to be printed, brought to Banfield (a vet service that recently moved into the store’s warehouse) where Banfield would issue me a new document that I could then use to purchase my much needed prescription food. I said, Ok, what’s there fax number, I’ll have my vet fax them this now.”

“Oh, unfortunately they closed 20 minutes ago.”

They refused to sell me the food.

It is unconscionable that having a vet join forces with Petsmart would make it harder to get my cat’s prescription food, but that is what the impact of their new policies and procedures had on my cat today.

I will not be shopping at Lacey Petsmart again. I’ll purchase my cats medicine online and save myself time, money, and be free from the fear that the company won’t sell the medically necessary food that prevents the life threatening development of urinary crystals.

I called my vet’s office from the car asking them for the “correct type of prescription” and they were shocked that a business refused to sell me the prescription food because, legally, the document they provided was sufficient. It’s simply Petsmart’s policies and procedures that didn’t allow for it.

That store is losing my business for good.Chewy.com is cheaper and will actually sell me the product...