Ortho Mattress — Attraction in Laguna Hills

I find it necessary to share my recent frustrating experience with Ortho Mattress and their warranty service, in the hopes that others can make a more informed decision before purchasing from this company.

I bought a mattress and bed frame from Ortho Mattress and, unfortunately, the bed frame broke within the warranty period. Naturally, I contacted the company for a resolution, but was taken aback when I was charged $60 for an inspection of the faulty frame. A cost I was never informed of and one I believed would be covered under the warranty.

The disappointment continued as I was later notified that I would be required to pay an additional $99.99 for the delivery and installation of the repair part. I was stunned. I had naively thought that the purpose of a warranty was to safeguard customers from such unforeseen costs.

These charges feel like hidden traps, strategically placed to extract more money from customers post-sale. I have been left feeling scammed and disregarded as a customer.

The sum of my experience is this: I am essentially being asked to pay again for a product that should have been built to last in the first place. This so-called warranty seems to be a ruse rather than a service intended to protect the consumer.

I urge anyone considering a purchase from Ortho Mattress to be aware of these potential hidden costs. It is my belief that there are other mattress companies out there that offer not only high-quality products but also genuinely care about their customers and uphold the true meaning of a product warranty.

Sadly, I cannot recommend Ortho Mattress. The initial quality of the mattress was satisfactory, but the after-sale service has been nothing short of disappointing. This experience has left me with a sense of regret and I hope that my review can help prevent similar experiences for others.

Ortho Mattress, I sincerely implore you to reconsider your warranty terms and the manner in which you handle post-sale service. A good product is not just about comfort and durability, it's about customer...

I'm not sure why this place has so many good reviews, I would not trust most of these reviews. We worked with Richard to purchase a mattress for our new house. We were hesitant to buy this mattress since it was very firm, but Richard insisted to lock in the deal now as we had time to cancel the order if needed.

2.5 months go by and we try the mattress at a different Ortho mattress location (where we’re moving to). There we learned that we were lied to about the features on the mattress we purchased.

The other sales rep mentioned that most people end up exchanging the mattress we purchased due to the firmness. Richard on the other hand told us the opposite said that it was one of their best seller.

We also purchased a clearance item, which means we could not exchange the mattress after we received it… which of course Richard purposely did not inform us.

After learning the truth about the mattress, we decided to call Richard to cancel our order. He spoke to me rudely, hung up on me, and also never processed my refund. I had to call back the store to speak with a different rep, who processed my refund nicely.

Richard is a sales guy who knows how to play the game, and will do whatever it takes to make a sale. But If you decide to change your mind later... good luck...

I was in the market for a good quality bed. I wanted a bed that I could get a good night sleep. I looked at several places in south orange county. I went to all of them but I did not get the help I needed to make my decision. I was frustrated. Then I went into Ortho Mattress at 23451 Avenida De La Carlota, and walked in and I felt this was the right place. It is a huge store. Almost as big as a football field. Lots of beds. Then I met Ella the salesperson. What a wonderful lady. She was so knowledgeable and patient. There were 2 elderly lady's ahead of me and she sold them a bed and they were so happy. I told her what I was looking for and she showed me several different brand name beds with different names and let me try them all. She did not try to sell me. She let the beds sell me. . Ella was not pushy at all. She let me go back and forth as many times as I needed. I finally made the choice. I am so happy , it felt right and I sleep like a baby. I feel so fortunate and grateful to meet Ella. She is the best. When I buy my next bed I am going to see...