Best Buy — Attraction in Lake Charles

We called to see if there was a particular item in stock (liquid screen protector). They said yes. We asked if they could install it, again they said yes, that geek squad would do it for a charge (I believe they said about $8). We went to the store to get it. We were immediately greeted and asked if we needed assistance. We told the lady what we were looking for, she was uncertain so she got assistance in locating the item from a man standing at the doors. We found the item and approached the geek squad counter where a lady was sitting (I think her name was jenny?). We explained our phone call and she replied "well that's actually customer service over here directed to registers to her right and I am not going to do that. You'll have to find someone else on the floor." She didnt even try to find someone who could help us. We walked to the registers and explained to the cashier, laken, the phone call. She asked the lady we just spoke with at the geek squad counter and she told laken she wasn't doing it bc she wasn't comfortable installing. Laken went to the back behind the registers and asked another guy (matt?). He didn't come out, but laken came back and said he wouldn't do it. We talked with 4 employees, none could install the liquid phone case. So before we purchased it, we called at&t to see if they would install it. They gladly said yes.

We were very disappointed in the lack of confidence in the personnel. If the service is offered, the employees need to be trained on how to perform. They lost a service fee and customers because of a screen protector. The inability to install a screen protector really makes me not want to trust their geek squad service with bigger issues, like my computer/camera/etc. Also, it was strange seeing some employees (not laken) eating behind the desks/registers, especially around electronics and while talking to customers.

Trust me, look else where for technical assistance.

Positives: the store was clean. It was nice having someone at the door to immediately ask if you needed help and direct people where to go.

Negative: bad customer service from geek squad; lack of care from staff and brushing us off; need training for services offered; no manager(s) spoke with us to...

I went in because I wanted to get my wife a new radio for her car. I was greeted by the door greeter but that was pretty much it. I proceeded to go to the car stereo section to look at the radios.

I had to personally move the rolling stairs they had left there so I could look at the stereos. I noticed about 4 Best Buy employees that looked right at me while I was browsing the stereos but they seemed preoccupied with the tasking they were working on.

A gentleman did come up about about 10 minutes and said, “whatcha need?” So I proceeded to ask about the stereos. This gentleman had no clue what I was asking about so he would say things like “It should work,” or “Ummmm… I don’t know.” He finally asked a manager over his headset and I received the same answers.

I then told the gentleman that I was interested in having a radio installed today, so he said he’d try to get an installer to answer the questions. I still had the same responses from the installer once the gentleman “assisting” me was able to talk to him.

My issue is that no one, other than the door greeter seemed interested in making a sale. I was looking at some of the higher end models because I needed the DVD player for my children. I could easily tell that no one was interested in making the sale so I told my wife that I was ready to leave. There are too many other places that will be more than happy to take my money than for me to feel like it was a burden.

I normally enjoy trips to Best Buy, especially when I’m going in expecting to spend money… But this trip, by far...

Going in and buying something small is fine - overpriced most of the time, but do not order appliances here. We were buying a fridge, and the employee in-store tricked my husband into getting a best buy credit card to get 10% off of his purchase - he did not say that he wanted the discount, however, they started the process anyway without a word (ID, SSN, yadda yadda). Once asked if this was for the best buy credit card, we were told "no, this is for the 10% off promo". Obvious lie, but we had planned on paying for it on a credit card my husband already had, and the employee knew this. It slipped our minds until he went to pay off the best buy credit card immediately and you can't do that. To top it off, the 10% off promo was actually 10% cash back. Fast forward to delivery, the fridge has fragile components on the bottom and you are not supposed to put it on a dolly. They bring it without packaging on a dolly. Then they bang up our front door, door frame, and the fridge because they can't maneuver it in. They won't offer an extended warranty, the best they can do is a $250 best buy gift card or a replacement, to which we said they can take it back, because a replacement will be brought in with a dolly. Guys come in, take our door off, take the fridge, bang the doorframe up EVEN MORE as well as their fridge... And leave. Without their hammer and flathead screwdriver used to take the door off of its hinges, and without helping putting the door back on. Even for small tech stuff I'd rather take a 3 hour trip to Houston than...