BOOKOFF Lakewood Center Mall — Attraction in Lakewood

Employee "Arazmo" has the worse customer services along with being rude and disrespectful He's short, slim, curly hair like an afro, and is cross-eyed. (Not to be mean, but he is. You'll see if you speak to him eye to eye.) I've been a long time customer at Bookoff, I love the movies and all the collectibles there. My movie shelf has tripled since over been going there. I would rate them 5 stars but after today dealing with a certain employee, changed that. I recently bought the complete whole TV set of Entourage each season 2-8 even the movie. Now there's 2-3 discs in each one, All discs in each seasons including the movie was working perfectly fine, except for season 3 in particular. I had to go back to Bookoff after today 5 times. Each times it was hassle free, great customer services, they even tested multiple copies of the discs of the other ones they had in front of me. Even the senior lead told me if it keeps happening, bring it back nd we'll exxhange it. She was the nicest of all employees that helped me. Mike also said it might just be a factory defective, because he tested the discs in front of me on the laptop. Several were defected that were on the shelf, but i wasnt mad. I just wanted to exchange one certain disc i had that didnt work so i didnt have to keep coming back, my receipt even had remarks from other empolyess of my returns. Then after I walk in and asked if I could exchange a certain disc again since the other two were good. He said it was fine, no worries. Not even 5 minutes i go back with new copies and he was checking other discs out while another employee helped me out. I explained to her the same thing, she walked towards "Arazmo" and he then comes up to me with an attitude saying he tested them out already, all worked fine and their wasnt any problems, when he wasnt even near a computer or anything. That its my DVD player, that its old or dirty, when i use my Xbox One that i bought brand new sealed. It plays Blu rays and my other dvds perfectly, even the Entourage seasons, just before i went, I watched Black Panther on bluray on it from beginning to end right before i left to Bookoff! It was as if he was insisting that I was lying and accusing me of fraud or whatever he was trying to imply. I was offended and disrespected. So I politely said"Thanks anyways" grab my exchanged and walked out. I didn't reply to him rude or say anything back, cause I wasnt gonna cause a scene for a DVD, after I went there 5 times, i should of complained for constantly coming back to exchange it but i didnt. I will still be buying DVD's and blu rays from here, because I LOVE BOOKOFF, but never will I ever deal with him again. Sorry for the long essay, but I wanted my voice to be hear and would want other customers to keep going cause this place is awesome, but just avoid that...

Staff is friendly, but either they were overwhelmed both times I went into sell. Had to leave items overnight as they could not get to my items as six people were ahead of me. At the hat time they were openly a little panicked over missing someone phone number..overheard this as I was leaving.. thinking..damn I did not take an inventory if what I brought in. The next morning first thing they text me with details of what they were interested in buying and what I would get..it was very reasonable..so I returned the next day with more items .same issues it will take several hours so I asked to leave it..that got wierd but in the end it was no problem. The next day by 11:53am..I called them..as I had heard nothing from them. They were confused and confused me as they said they called me..and left a message..I then asked why in the world would you ask me my preferred method of contact..which I replied TEXT no calls...and I have no record of your call. So please text me like we agreed on what you want and $$$. I hung up and 35 minutes later I get a text with the details..so great store! Great prices! Confusing staff. Will return. To purchase not to sell. Going to try their Torrance location and see how they are...

They do have cheap dvds but prepare to get ripped off when you sell them things. I don't recommend selling your stuff to them. You wont get much from it. Video games are overpriced a used game that is for 8 online is sold at book off for 20. I don't see these stores running for long. Honestly the store does good with dvds and books for the most part but if you want to sell them out things or buy used games. I think you are better off buying used games at gamestop or online. With customer service its been okay but my last visit some Asian girl was moody. That was the end for me visiting here. Your better off walking out with stuff you want after they ripped you off. Its the least they can do. I seriously don't recommend selling your items here. I sold them 30 dollars worth of gameboy games and unopened still sealed dvds. I even checked and one game was worth at least 8 dollars and I got 6 dollars for everything. The only reason I agreed was because I just didn't want to carry everything with me again. They tried giving my gf 80 cents for 10 gba games I checked her games and they were at least 12 dollars worth....