For starters, I love this place because its inexpensive, healthy food and beverages! But, the service itself is usually displeasing, and they almost always forget about my smoothie. I order food and a smoothie every time I come. I usually have to go up to the counter and remind them that I ordered a smoothie. Today was one of those days. After ordering my food and smoothie TO GO because I had to work and didnt have time to sit and eat and drink it, I went and sat and waited. My food came up less than 5 minutes after ordering, which is wonderful, but I waited 15 more mins and decided that they must have forgotten about my smoothie because I watched several other people come in after me and order smoothies and get theirs within a reasonable time slot. I went up there and just reminded them, like I usually have to do, and they said they were working on it, which it what they usually say. So, I went and sat back down, waited another 10 to 15 minutes, and went back up again, in which they told me the same thing. After waiting 30 mins for a smoothie alone, I stood there and watched her make it in front of me. In which, because of that I am assuming they never made it or started making it at all. I understand sometimes places are busy, I get it. But watching people come in after me and get there smoothies before me, is pretty upsetting...also considering I was late to work because of it. This happens almost every time. I am very upset about this and I never go out of my way to write bad reviews about places, but, like I said, this happens more often than not.