Polo Ralph Lauren Factory Store — Attraction in Lehi

Update 10-27-21 This group is in the same space. Some managers go above and beyond to help. Some managers are just helpful and then some are just full of excuses and "can't" help. (That's tonight's manager)

If your order is placed online. The website specifically gives directions for a return at this type of store and an online reps give this as a location you can make a return.

At first the reason for not accepting the return (which is still in the factory packaging) is because it needs to be a "polo" purchase (not a rrl, purple label or Ralph Lauren purchase). Then After seeing that it actually is a polo purchase, I'm told I can go online and print a return label and bring it back to them and they can ship it for me 😳. There are no actual returns at this store if you purchase the product online.

The 1⭐️👎🏽 is well earned tonight. The misinformation over a phone call which led to an hour drive is really where the frustration is rooted.

Apologies after the drive is made are so worthless and the in store credit solves nothing. The item was purchased less than 3 days ago online and I want a refund, I was told “would be no problem over the phone”. The product looks very little like the image online and it was not tried on (still in the plastic).

The receipt is present and the item has not been removed from packaging, so what’s the problem? Calling the corporate number or mailing the product in is super inconvenient now that I’m here. The incompetence at this location is way up there.

If the manager with the glasses and small beard or the young blonde lady with the blank stare are...

I brought my family to Polo Ralph Lauren today to do their back to school shopping. They refused to let us shop unless we wore masks. They do not know my family’s medical history and they have no place telling us what to wear and how to breathe. We left and went shopping else where. They lost over $1,000.00 in business from us today. We will not tolerate this and we will not be back until we are guaranteed that we will not be harassed and abused and we will be left to shop in peace. Nobody has the right to harass anybody else. Everyone can make their own choice on masking, and not bully annoying else. Do not support this store until they...

I just watched one of the employees (short, older woman with brown hair) snap at one of the customers for coming in through the south entrance (same entrance I was at) instead of the other entrance? I just turned around and left because I’m not going to spend time shopping at a place that makes their customers feel like second-class citizens for coming through a (public!) entrance just cause they don’t prefer it or something? Couldn’t imagine what else they would choose to make their customers feel uncomfortable about. I’ll go to the one in Park...