Lone Star Toyota of Lewisville — Attraction in Lewisville

October 17, 2024: Word of caution to those that are using/considering Lone Star Toyota of Lewisville. I’ll also be submitting a BBB input. Lone Star Toyota of Lewisville 1547 S. Stemmons FWY Lewisville, TX 75067

Jan 24, 2024 Took my 2004 Tundra into the Lone Star Toyota of Lewisville due to an engine light and code P0420. After reviewing the Tundra together on the rack with the Service manager and technician we agreed that there were three Manifold studs requiring replacement (I knew this and decided this wasn’t something I wanted to repair on my own and wanted it returned to Toyota OEM standards which I believe is what most are expecting when dropping off their vehicle to a Toyota dealership). I picked up the vehicle and went about my business. The dealership at no time reviewed the work that was done with me when I was paying/picking up the vehicle. Sept 30, 2024 I was under the truck looking at the Power Steering rack and oil leak from the valve cover and noted that instead of the requested new studs, there were two Nut/bolts (not the repair I had agreed to). I contacted my sales representative and returned the Tundra back to the Lewisville Toyota to discuss the work performed. The Sale manager put it up on the rack and indicated “the leak was fixed”. I discussed the definition of fixed with him…and that the repair was not performed with the agreed intent as written on the quote I was provided which I accepted in his presence. The manifold was drilled (quite poorly) and at no time did the Lewisville Toyota team contact me to tell me that it was not possible to replace the studs, they would need to drill oversize and correct with nut/bolts versus new studs. In discussions the service manager’s statement was “you wanted us to stop our shop work and call you?” My response was “Yes, I did and would have expected that”. Much more… but let’s move on as he then gave me a new quote to replace the manifold etc. (do it correctly) for $1749.50. I left the dealership at that point. Oct 4, 2024 I decided to inspect the workmanship quality myself as the nut and bolt hardware looked suspicious. The below photos are what I found. 1. Nut/bolt looked like something found on the shop floor, the second nut/bolt was not the same (different OD etc). 2. The hole was not center punched first and then drilled and was offset by a significant amount from the OEM design center point (you can see the original outline). The drilled hole was “canted” as you can also see. Bottom line, the overall quality of work performed is something I would expect from a third-party auto repair shop one can find anywhere but not what I would expect from a Toyota Service center. If the shop had contacted me and told me that this was their intention, I would have declined and done the work myself. Center drill, tap or what was needed... or center drill and replace with more appropriate new hardware that matched and fit the intended environment versus a stripped nut and mismatched set, not “...New and different size studs”. BTW, I was charged for new STUDs HW on my bill. If you are wanting work performed to Toyota OEM standards, you should look at other option other than Lonestar Toyota...

If you're looking for a dealership that will give you a fair deal, be easy to work with, and send you home happy, look elsewhere.

While I ultimately made a deal, it was not a good or fair one, just one I could live with.

Gimmicky packages, financing games, and paying their cost of doing business is the norm here. Do not expect to pay the advertised price; it just isn't happening.

The dealership tried to charge me for putting nitrogen in Walmart tires (seriously, who does that?) and then said, "well, it's already in there, so you have to pay for it."

It gets worse. This vehicle had clearly been in an accident down the passenger side, and the entire side had been repainted so poorly it looked like it was done in someone's driveway. Yet they tried to sell it as "one owner, no accidents." The first time I saw it was after dark, and I almost missed it. Thankfully, when I saw it again in daylight, the damage was obvious. Even after bringing this up, the dealership refused to discount the vehicle to offset the cost of correcting the poor repair.

When it came time for trade, the dealership again tried to pass its operating costs onto me, insisting I pay for new tires on my trade-in, even though the existing ones still had life, and a service it was 10k miles away from needing.

Every issue came down to one person: Rod, the "director of used cars" at Lone Star. He was polite at first but quick to play games when it came time to deal. The first night we were there, Rod became short with us and practically invited us to leave after presenting his "final" offer, even though we would go on to negotiate for hours more another day. He later admitted he knew the vehicle had been damaged, yet that was not disclosed in any documents or listings. He also twice called my wife "sir" despite her clearly being a woman. Rod was responsible for the "Lone Star Package" markup, the nitrogen tire charge, and the attempts to make me pay for unnecessary work on my trade.

Thankfully, Sean, our sales representative, was excellent. He was patient, calm, easy to work with, and did his best to keep Rod reasonable. He spent hours with us being friendly, conversational, and sympathetic to what we were dealing with, all while maintaining professionalism and respect toward everyone, never once speaking ill of anyone involved. I have a lot of respect for how Sean handled himself in this extremely difficult situation.

When it came time to sign the papers, we worked with Adam, another amazing and wonderful person. He was charming and pleasant, efficient, and was happy to slow down and explain each document when asked, making the payment process smooth and stress-free.

It was genuinely a pleasure to work with Sean and Adam. If the leadership supporting them showed the same integrity, I’m sure I would have had a great experience here. Unfortunately, that’s not the case at Lone Star. This dealership is going in the black book of businesses I will not...

Brought by 2014 tundra here for service and it's either the service centers are really taking advantage of customers or just my luck. Had a P0717 code showing input speed sensor fault. Was quoted $350 over the phone by Zoe from service to replace BOTH sensors. Asked if it was for one amd she specified it was for both. Came in, required diagnostics and that price for the same service quickly changed to $507. I thought it was still okay so I did it. Came back to pick it up and find out they only replaced one sensor and overcharged me on the part AND tacked on additional shop fees. No recycling of oils, disposing of any other old parts properly, etc. That's just a "percentage" they find it upon themselves to tack on just because they can. So after the ONE sensor was replaced, now my bill came to $389. Why can't I pay the 120 more and get an extra sensor replaced at the $350 or even the $507? Because they want to rip your head off, that's why! They have an excuse to charge more for the part through service versus parts. Just add the damn upcharge to your labor rather than making the customer feel you're taking advantage of them. After arguing slightly, the manager did adjust the parts fee but they don't want to install the second sensor at the actual quote given. Sales department is horrible, wastes your time even knowing you're in a rush (I get it, the corporation wants the salesperson to "be in control") but that's old tactics. Service is also just as bad changing prices on you 3-4 times and they'll gladly take your money if you dont notice and say anything about it! Beware, get line item list before even starting the work! Get ALL hidden fees before starting the work!

EDIT WEDNESDAY JULY 2ND 2025: after posting a review about the dealership, I received a call from the operations director of Toyota of Lewisville. I will admit he was the first to understand a client's concern and treat it with importance and care. He did take care of my concern and corrected the whole situation. For a large business such as this, one would feel that the staff be properly trained to where it can be handled at the floor level without having to climb higher up the ladder to get things done. I honestly didn't care to go up the ladder but instead, had given up after paying and picking up my vehicle. But I did want everyone to know my experience. But instead of me contacting the dealership, they contacted me. This shows signs of care, courtesy and professionalism. They cared enough for one client to make things right. I truly appreciate that and will try you guys once more and hopefully I have a much better experience the next...