Deseret Industries Thrift Store & Donation Center — Attraction in Logan

I am dedicated to buying secondhand. There's too much waste, too much slave labor, and too many toxic chemicals involved in a new item purchase. But the Deseret Industries makes it seem like your shopping new! Yep, here at this for-profit (yes!) secondhand store, you can pay $6.00 for a shirt you would probably find for cheaper if it was on clearance, be treated poorly by employees who aren't even paid a living wage so you can't expect them to care, get a headache from all the air freshener they pump into the store, then spend 3 days soaking the $h!+ out of it in vinegar water and tea tree oil to get the Febreeze out that they nuke all the clothing with. My trips here are limited to when I can't find it at Somebody's Attic, and as brief as possible. This place stinks, literally. On top of all that, they don't even donate their excess clothing to local organizations, they ship it overseas, using more oil and costing more resources than giving it to people who have minimal income or are in crisis in this community. This review is especially scathing because when I tried to register a complaint to store management in the store about all the toxins they pump into the air, I was redirected to corporate - and guess what?? there's no way to contact the corporate management on their web site. Not a single form, let alone personal email address. So here are my most inward feelings and thoughts about Deseret Industries. DI: clean...

I typically LOVE the D.I. . We are an extremely low income family (living pay check to pay check) and it is the only place we can afford clothing. However, the treatment I recieved today left me wishing I was financially able to shop elsewhere.

There was a ripped piece of clothing, that I would consider fixing if I could get it for free (I know often times damaged items are thrown away) or for a discounted price. I took it with me to the register to ask, and would have been totally fine with a no!! The lady manager there was extremely rude. She wasn't clear at first and said "you can take it home and fix it" so I said (to clarify in case I'd misunderstood because I thought maybe I had since her tone was a little odd), "so I can just take it?" And she got SO angry and told me that this was a thrift store and things are just broken here and that I had to pay full price and that it would be at least $20 new... Which is fine, I get that! But this item was NOT new and her tone and mannerisms were extremely hostile. I bought my one onsie for my baby, left the ripped item, sat in my car, and cried. I understand that not everyone has people skills, but this person was a manager!! Please as a company encourage them to be more polite, especially when often times the people shopping here are already in vulnerable positions. Very...

I've been looking at DI every week for a type of dresser we need for the past year. We've spent a lot of time looking for something that would go with the dressers we already have in our room but haven't been able to find anything.

We finally found one we really liked with a matching nightstand. I paid for them but needed a vehicle to move it so I had to come back the next day to pick it up, which they said was fine and I had until the end of the day today to pick it up. After finding a way to get it to my house, i came to pick it up today and they told me they sold it to someone else.

They said there was a mix up on the tag and it never got relayed that we paid for it. No call or anything even though they put my phone number on the sold tag.

They refunded the money but this was very disappointing because we've been looking for so long and then they sold it to someone else after we finally found something and paid for it. It's not like I can just wait for another one to come in. This is very...