Quaid Harley Davidson — Attraction in Loma Linda

I purchased a brand new 2023 Street Glide Anniversary Edition from Quaid Harley Davidson. Within 2 days of buying the bike, the paint on the front of the tour pack was being scratched/chafed by the passenger back rest. I contacted my salesperson, Rich, and advised him what was happening. I also sent pictures. I was advised to bring the bike to the Service Dept so they can take a look at it. The following weekend I took the bike in to have an XM module installed and told the service writer, Dominic, what was happening. He said he would have to call Harley Customer Service to see what they would do. Several weeks later, I took my bike back to the Service Dept for the 1000 mile servicing. I asked Dominic if he heard back from Harley regarding the paint chafing issue, he advised that he forgot about it. Several days went by and I was advised by Dominic that Harley does not warranty paint. I advised Dominic that the paint was not the problem. It is possibly a defective or misaligned passenger back rest. Once again I was advised that Harley does not warranty paint. I called Harley myself and was given the same excuse after explaining the issue several times. I left a message for Brandon Quaid to contact me so I can discuss this issue with him. A person named Zach called me back to discuss my issue. I was once again told that Harley does not warranty paint. I suggested that they do something because the issue was getting worse. I suggested that they put a clear film on the tour pack where the damage is occurring. I was given a sheet of clear paint protection film to put on the tour pack. It appears that no one wants to discuss why the passenger back rest is chafing/scratching the tour pack paint. All they keep saying is Harley doesn't warranty the paint. I am not going to remove/reinstall the passenger back rest and give them a way out by blaming me for whatever is wrong with it. It appears that once you purchase a bike, customer service no...

I was travelling from Louisiana last week and broke down about two miles from Quaid HD. Got my bike to their dealership at about midnight Tuesday September 30. The sign said the service department opened at 8am. I left my hotel on foot to arrive at the service department at about 7:45 am Wednesday September 31. They had already moved my bike from where I left it, and the shop was buzzing with activity, however, no one acknowledged my existence until 8am. It didn't bother me at the time, but it should have clued me in on what to expect. The first thing the service writer asked when I was greeted at 8am was 'do you have an appointment?'. Obviously, I did not. I went over my situation in detail including what I had already done to attempt to resolve my issues. I was told that they couldn't do anything for me until Tuesday, a week later. No computer diagnostic, nothing, as they had 'no free techs to assist a traveler'. I waited outside their service department until the other shops in the area opened and started answering their phones to find out were I could go to get help. Finally, after an hour of sitting there, I was able to reach Riverside HD, and they were more than happy to help a stranded traveler. Thank you Riverside for getting me back on the road!

I have been to 32 states and I have over 250 dealer check-ins on Ride 365 on my HD in the last 3 years. I have had issues in the past, and I have ridden with others that have had issues in the past, and every dealer we have stopped at have bent over backwards to help travelers. This was my second bad experience (first was in Portland last summer).

My advise to anyone needing service - don't stop here, unless you have an...

This review is for the bike sales department.

Tried to pull the typical bait and switch on me and my riding buddy, really blatant... $15K used bike became a $24K OTD price on my friend with an 800+ credit rating and a $5K down payment. About a month before that I went it with $12K cash to deal on a used (2003) Springer... once the guy found out I was interested it became a consignment and when he "called the owner" the price went up from $12.9K to $14K because he realized he had put a lot into it... Yeah ok. I found out the "owner" was now the owner of the dealership... Saleman couldn't keep his lies straight to a point where it was comical. I have the e-mails to back this up, and I'll be happy to show you the much nicer Springer I bought elsewhere. I'll also show you my buddy's new old stock 2015 Limited he ended up buying in Victorville for literally $2K more than the 2014 used bike with 30K miles on it the Quaid tried to screw him on.

Bottom line, if you are an informed buyer with good credit and a down payment, they don't want you. They're looking to prey on the less qualified and make a ton of cash on the back end. That's fine, if that's the way they want to do biz and that's their game then oh well... but you should know this. We literally spent $40K elsewhere within a week or two of being there.

I'm honestly glad a lot of people have had better experiences than I at Quaid, but I'm going to tell it like it is from my experience. Ride safe everyone.

The girls in the motorclothes are great looking and really helpful. A+ for them. I can't comment on parts or service as I haven't used them for that.

Here's a pic of the Springer I bought elsewhere,...