Hilton Vacation Club Ka'anapali Beach Maui

Glad to be back home!  I was excited to go on vacation and it was a long time coming considering Covid came along 18 months ago but I was happier to get home from vacation.  Please read my review of the Royal Lahaina Resort because this is where Diamond placed us.  I bought a sampler package and was told that I could use the package in all types of ways but when I tried to use it, I was told that I could not use it because my contract does not permit me to do other vacations with cash.  Because of the pandemic I had to pay an additional cost because my expiration date was near.  I was given 10 months to book my two trips which I did just to get it out of the way.  This wasn’t my first time to Hawaii but my first time to Maui.  Maui is a beautiful place and my stay would have been better if my accommodation had been better.  I attended the timeshare presentation where we were pressured to buy a timeshare and offered to receive my original sampler payment back but only to go towards a down payment towards a plan.  When we bought the sampler almost three years ago, we were both in good health.  Within the past 90 days we had bad news regarding my wife’s health and making a financial purchase wasn’t feasible at the moment because we were not sure if she would be able to travel again after treatment.  Not being considerate of us when we showed that we are in need of a transplant, the salesman kept pushing us to give him three vacations we are planning on taking within the next year.  He simply didn’t want to hear us anymore and tried to sell us something.  His manager tried to sell us something and lastly this guy tried to sell us something.  They act like they care but what we say went in one ear and out of the other ear.  Our experience is considerably less stringent than the owner's experience and moderate when compared to others who had purchased a sampler package.  KEY POINT – We were given a tour of the property which appears to be very nice from the eye.  Although we spent about $2,500 for the sampler package and paid additional fees to book a trip, we were not good enough to be given a room at the diamond resort property.  We were given a room with stains in the carpet, an outdated room, a mini refrigerator in the bathroom closet, no microwave and had to walk halfway across the property to get ice from an ice machine that was outside.  If I was weak enough to fall for the sales pitch, I too would be a victim.  My best advice is to stay away and do not buy something that you will never physically own. Buy a house instead.

Good luck to all who consider buying.