Best Buy — Attraction in Medford

I ordered a laptop on march 7th. They charged me right then and there for the product I purchased online. No problem. I waited until it said it was supposed to be shipped to their store, didn’t hear anything. Went ahead and started the communication myself, was told by the women on the phone that my order had been delivered already and she isn’t sure why the store hadn’t contacted me, in her words “I am concerned” I didn’t think much of it, I thought no problem I will head down there to pick up my laptop. Drove across town, asked the lady at the front about my order to which she replied that the “only thing at I was leaving there with a laptop was if i paid an additional 300 bucks. I explained to her I already paid, she then said” it has already shipped out” I became frustrated and I asked her where to? Because I had it shipped to the store, so where would it have been shipped too. I figured no worries, I got my receipt on my phone I will show her that. Show her my receipt, she says “ well it’s in the truck so we will get it to you over the next few days” I became more frustrated, I asked to speak to a manager so I could formally complain about my EXPERIENCE not the PEOPLE. He offered o assistance and basically laughed at me, him and his little worker became rude so I had to leave to place of business because this was starting to trigger me. I figured whatever, I’ll get it in a few days. I wake up the following day to find out I now have been charged an additional 300 dollars and my item is no where to be seen and every-time i inquire about they send me in a giant circle telling me it is an “urgent” and that “your order will be ready today” that was three days ago. I now have effectively paid six hundred dollars for nothing, I had to call to tell them that they double charged me. To which I was told “ if you don’t receive your order in five days time we continue to charge your card for the same amount, but then we put it back” to which I responded with the facts I had from the information in my bank account. This is still ongoing I am yet to hear anything, still haven’t got my item and still have not been refunded the extra payment that they stole from me either. This entire experience from start to, well whatever this is, has been nothing short of a nightmare. These people treated me like I wanted something free when I just wanted the item I paid for and then waited a week for and heard nothing about. The worst customer service I have ever experienced does anybody with morals work here at all? You treat your paying customers like they are inconvenient trash, how does this place exist? You need to hire individuals who know their job as well, the two sixteen year olds I had to deal with were more than aggravating. This review is me being kind, because the latter of the two is not an option. This place sucks.

Update: was charged twice for one item, never received my item. Had to cancel my order and will never do business with the type of individuals ever again. Trash, save your money. Walmart deserves your business more than this place...

Story #3 Sept 2024. Tried to call local number listed on Google. You can only reach a foreign call center and they cannot transfer you to the store. They set up an appointment with Geek Squad to unlock a phone and determine a SIM card for guests visiting from another country. Geek Squad at store indicated they don't do this and sent us to Mobile department. Mobile department said phone service provider in the other country must unlock the phone. Importantly, the manager at the mobile department said, "BB phone representatives will say anything to get you into stores". Drove across town for nothing. I was told lies on purpose by customer service on the phone! Lowered my rating from 2 to one. And no don't expect me to visit any of your social media sites. Enough time wasted.

Story #2. Aug 2022. Purchased 50" TV online. It came without a power cord. Called BB and could only reach customer service out of country. First guy attempted to transfer me to the local store and after a long hold hung up on me. I called back. The next person indicated she could not transfer me to a store . She could only try to have them call me back. I requested a supervisor. He offered to refund me the amount of a power cord and gave me the part number to order it online and pick it up in the store. About 30 minutes+ on the phone. I drove across town to get it. Brought it home and it's the wrong cord. Doesn't fit. It gets from bad to worse. Another hour wasted. No TV.

Story #1 June 2022. After purchasing a $1600 all-in-one HP computer, I found the bluetooth dongle missing to connect it to the keyboard and mouse to the computer. I took the keyboard and mouse back to the store to have them order the dongle.

The keyboard and mouse are streamlined and match the all-in-one. Their solution was to give me a different keyboard and mouse set. To get rid of me they sent me to the Geek Squad department. The GS department went back to the sales team to see which keyboard and mouse sets were available (running in circles). I left the store with no resolution.

A quick call to HP provided an order to ship replacements. Best Buy could have done this but would rather me drive home, carry the 34" all-in-one back to the store for a return and leave unsatisfied. Poor service, a lower profits suggestion, lower return shopping, and this poor review.

Do better!

P.S. I returned the $1600 HP All-in-one anyway as other software issues...

Protection plan warranted a replacement item. I went in and got it replaced. The replacement then was defective. I take it back a few days later and to my surprise got told (by a supervisor) that not only was the previous replacement process done incorrectly by the previous employee but that I was gonna have to wait for a replacement to get mailed now because of this. I had no frame of reference. I took my thing in and got it replaced accordingly as far as I knew. But the Accountability, inconvenience and the leg work was gonna be placed on me. "You are not walking out of here with a item I can tell you that" "we are not gonna eat the cost of this" responses when I pleaded my case. I ask to speak with a store manager. As we start walking the supervisor says "you wait here!" to which I said no and walked with them. Approached the store manager, i told them in 3 sentences what happened to which they replied "oh yeah we can totally do that" the supervisor then says something to the affect of "oh, so we can do it?" a whole scene that had people looking at me like an idiot. Because remember as far I knew up until 5 minutes before this point everything was done correctly. No consideration for my point of view, my plan, the $ I've already spent there this year nor the defective item. Only that it was done wrong and I had to mail it. All this for an item less than $75, that was processed incorrectly by them, that I had a protection plan on and that was defective!! We game, YouTube and things like that. I needed about 80 worth of stuff almost went there but remembered... the anxiety and embarrassment were almost debilitating. I'll take my money else where now and I did. Sure it's the place to go..but how much merit does that carry when consideration for my concern didnt even crack the top 3 concerns of the employee. Ouch. Not to mention there goes my peace of mind on ever buying a major ticket item from there even with a...