At the time of booking, I clearly told the office my flight times and was assured that my appointment would be scheduled accordingly. I even arrived early, yet I was still made to wait almost two hours while they completely disregarded my schedule. I reminded staff several times that I needed to leave by a certain time.
I had a virtual consultation with Jacob only a few days before and he looked at my face in various lighting and angles where I outlined my goals and preferences. I clearly stated that I did not want threads, and Jacob initially agreed to that plan. His proposed treatment plan included Radiesse filler for my jawline and tear trough filler and at no point did he suggest that threads were required or conditional.
However, when I flew in for my in-person appointment just days later, he completely forgot about this plan and suddenly insisted that he wouldnāt do my jawline without adding threadsāsomething I had explicitly refused. This felt like a bait-and-switch tactic, where I was misled in the consult only to be pressured in person.
After that, I was offered tear trough filler, which I agreed to. But once again, I was left waiting too long, and at that point, I told them I didnāt want my eyes to be rushed. My Lyft was literally arriving in 5 minutes by that point. Then, Jacob mistakenly thought I was getting PRPāeven though they had already charged me for filler. The ongoing lack of attention to detail and the miscommunication were beyond frustrating.
I understand that virtual consultations have limitations, but that does not excuse forgetting the agreed-upon treatment plan just days later or attempting to pressure a client into a procedure they explicitly declined. A consult, whether virtual or in-person, is meant to establish trust and alignment on treatmentānot to be disregarded the moment a patient walks through the door.
To make matters worse, they kept both my $75 virtual consultation fee and my $100 in-person consultation fee, despite the complete lack of organization and professionalism. If youāre considering Jacob, Iād skip the virtual consult entirely and go straight to an in-person visitāthough, based on my experience, I wouldnāt recommend either.
This was a complete waste of airfare (over $1k) and my valuable time. If you go to him, make sure you are not on a tight timeline. He is very busy, and for good reason judging by his social media if that is to be trusted, but IMO I feel he is stretched way too thin if he canāt remember me from just a few days earlier and some peopleālike meāend up paying the price.
There are plenty of injectors out there who actually listen to their clients, are honest in virtual consultations and respect their clientās time. Unfortunately, this isnāt...
Ā Ā Ā Read moreI love GetRefreshed because itās simply the best, Thank God I found Jacob back in 2018, Iām 35 years old and I definitely need to get refreshed again now but at that time I just went to him because I used to compete in beauty pageants and I wanted to achieve the best version of myself to win, he analyzed my face and recommended me nothing, he basically said you are beautiful, nice to meet you, bye, bring me the next client, Iām stubborn, I insisted, so he recommended a little bit of fillers on my chin for balance, I wanted to do my jaw line because of the hype, he didnāt let me, he said my jawline was already perfect and it made me look younger, I appreciated the fact he looked out for my best interest instead of just selling syringes because trust me whatever that men would of told me to do I would of said Amen and given him all my piggy bank, Simply cause I could feel his professionalism I just knew that he was the best Aesthetic provider and no one could compare to him, So! I got my chin done by him and I still got away with getting my lips done by him tooš I kept coming back for years to touch up, until one day I cheated on him while I was in a trip to Brazil, I went to one of the best in the country cause I was there for months and why not since the currency there is 5 for 1, well that was a mistake because after getting a ātear throughā filler in Brazil by someone else at another clinic Iām not gonna mention itās irrelevant Iām sure it wasnāt theyāre fault I mean I donāt know, what happened was.. after that procedure my face got unbalanced and under the right eye got poofy, and I felt embarrassed of my looks I barely took pictures for a year⦠I came back to the US went to a few doctors to undo the messā¦. No one wanted to fix it, they said it wasnāt possible or didnāt want to risk it, some even tried, And guess who fixed it; Jacob by GetRefreshed, and I didnāt even get in trouble with him hehe, I learned my lesson š the positive side of the experience of cheating on Jacob was that I realized he really is the best, not just because I felt his energy, but because he proved it. Thats why Jacob at GetRefred is the only person who will ever touch my beautiful face, itās my biggest asset, and itās priceless. I call him my beauty engineer, God created me, Jacob gives me the maintenancešš¹ Oh by the way after he refreshed my face I won the Miss Global United States pageant, 1st place! š„ I attached pictures, the first 3 pics are before, and the rest are after his work of art, Mind u the last picture is recent and itās been at least 2 years since Iāve seen him, so hiās...
Ā Ā Ā Read moreClient Review for Get Refresh ā Miami, FL
My best friend and I live in New York, and after doing some thorough research, she came across Get Refresh in Miami, FL. We were immediately drawn to their work and decided to reach outāand Iām so glad we did.
From the moment we connected with their team, the experience has been nothing short of exceptional. Every staff member we interacted with was professional, knowledgeable, and eager to help. Shortly after submitting a consultation request, I was contacted by a lovely team member who assessed my face virtually and discussed options for facial balancing. She made me feel supported, beautiful, and informed every step of the way.
A few weeks later, my best friend and I booked our appointments and flew to Miami. Thatās when we met Jacob and his amazing team in personāand let me tell you, I was absolutely blown away. Everyone was so warm, polished, and professional. The space itself is breathtakingāimmaculately clean, modern, luxurious, and calming, with a scent that immediately puts you at ease. I kept saying I was in heaven!
Now letās talk about Jacob. Not only is he incredibly talented, but heās also stunning and deeply passionate about what he does. I couldnāt stop saying how beautiful he is (lol), but beyond that, you just know youāre in excellent hands. He takes pride in his appearance, his space, and most importantly, his work.
During my consultation, I expressed that due to weight fluctuations, my face had lost some structure. I wanted to lift my cheeks, define my jawline, and reduce the appearance of a small double chin. Jacob listened intently and offered thoughtful, tailored recommendations. I felt completely confident moving forward.
As of Wednesday, August 20, 2025, I am officially two weeks post-procedure, and the swelling has nearly resolved. The results are beyond what I hoped forānatural, lifted, and refreshed. My friends keep telling me I look younger and more radiant, but they canāt pinpoint why. Thatās the magic of Get Refresh: subtle, elegant enhancement that still looks like you, just better.
If youāre considering aesthetic work, look no further. Whether you live in Florida or are flying in like we did, Get Refresh is worth every mile, every dollar, and every minute. I wouldnāt trust anyone else...
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