Tru by Hilton Miami West Brickell
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Richard
410
A Truly Exceptional Team That Made Our Stay Unforgettable!! From the moment we walked through the doors of Tru by Hilton Miami West Brickell, we were greeted with warmth, professionalism, and genuine hospitality. It’s rare these days to encounter a team so dedicated to ensuring guests feel valued, but Hassan, Hillary, Joaquin, Yissel, Migdaliaa, Silvana, and Luis went above and beyond in every way possible. Hassan was the first to welcome us, and his attention to detail and upbeat energy immediately set the tone for our stay. He handled everything smoothly and made check-in feel effortless. It’s clear he takes pride in his work and truly cares about guests’ experiences. Hillary was simply incredible—kind, patient, and attentive. She made us feel like family, always checking in to see if we needed anything and offering genuine conversations that brightened our mornings. People like Hillary are the reason guests keep coming back. Joaquin impressed us with his professionalism and willingness to help at every turn. No request was too small—he handled everything with a smile and a “no problem” attitude. His dedication did not go unnoticed. Yissel is an absolute gem. She has this calming, positive energy that instantly puts you at ease. Her knowledge of the area was a bonus—her recommendations made our visit to Miami even more memorable. Migdaliaa was exceptional—friendly, efficient, and always ready to help with anything we needed. Her hard work behind the scenes and in person made a real difference in our stay. Silvana brought such a genuine kindness to every interaction. You can tell she truly enjoys making guests happy, and that warmth radiated every time we spoke to her. And last but certainly not least, Luis—a true professional. His attention to detail, helpful nature, and kind demeanor stood out. Whether it was handling a special request or just checking in to make sure everything was perfect, he did it all with grace. What made this team extraordinary was how seamlessly they worked together, creating an atmosphere that was not only welcoming but felt like home. They didn’t just provide excellent service; they delivered memorable experiences we’ll be talking about long after our trip. We’ve stayed at many hotels, but it’s rare to come across a team this genuinely caring, attentive, and dedicated. Tru by Hilton Miami West Brickell is lucky to have them, and so are the guests who get to experience their hospitality. Thank you, Hassan, Hillary, Joaquin, Yissel, Migdaliaa, Silvana, and Luis—you made our trip unforgettable. We can’t wait to come back!
Pablo Bonfante
00
I had a really disappointing experience at this hotel. Before we arrived, I asked about checking in early and was told I’d have to pay for it. I figured since I have status, they might make an exception if the room was ready, but no luck—they just told me to talk to the front desk. When I got there, it turned into an hour-long mess. The lady said both rooms were ready but still wouldn’t let us check in early without paying. I get charging for something extra, but if the rooms are ready and I have status, it just feels like bad service not to be flexible. The rooms were clean and nice, but there was no safe, which is a dealbreaker for me. Breakfast was another problem. The lobby was so crowded there was nowhere to sit, so we had to carry everything back to our room. The variety was super basic—fine if you want a quick snack, but don’t expect much. Plus, the pancake machine had a huge line because it was so slow. Trying to get a late check-out was just as bad. The employee I spoke to late at night seemed like he didn’t understand clear English (or pretended not to) and said he couldn’t do anything because people might book rooms overnight, so I’d have to call back at 7 a.m. I did exactly as they asked and called in the morning, but before I could even finish my sentence, I got a flat “no.” When I asked if she could at least check my room or consider my Hilton Honors status for even an extra hour, she just said they were fully booked and dismissed me. I was shocked by that behavior—this is not the kind of service I expect from a Hilton Hotel. On top of everything, the Wi-Fi kept disconnecting every few hours, which was extremely frustrating. The only positives were the pool and the 24/7 coffee and tea, but the terrible service completely overshadowed them. I wouldn’t stay here again, and I wouldn’t recommend it to anyone.
Anna A
00
This hotel is an absolute delight. Everything from the rooms, the lobby, the breakfast, the staff, the recreation room, the decoration... All of it was top notch and I'm pretty happy that my experience with Hilton was great after the fiasco I had with my stay in Chicago a couple of years back. My stay was solo and the room was perfect. It's one of those small, practical ones that I love. You have your essentials (as you would only use a place like that to rest) and everything was clean and charming. The AC and the water temperature were working like a charm and never did I feel too cold or too hot as I had full control over it. I also want to give compliments to whoever is cooking the breakfast eggs over there. What an absolute legend: The quality of those scrambled eggs was way above those of a hotel, so people in the kitchen? You guys are the real MVP HOWEVER, I want to mention that when I went there the hotel was sparking new. I don't think it has even two months by the time of this review (the first week of June 2022). Why do I mention this? Because I hope (and I have faith that that's the case) that the staff will maintain the level of quality I experienced on my stay for years to come. So far the first impression has been great but the real challenge is to keep up. There will be maintenance issues, repairs, wear, tear, staff tiredness and other stuff that time will bring so you guys better be ready for it I believe in you folks. 100% would stay here again
Alberto Nicanor Rosario Mendez
00
Clean, nice, comfy rooms. Free breakfast for all guests. Nice waiting room with a pool table. 3rd floor pool and gym. I would recommend staying here. A few blocks up the street, you have access to stores and loads of dining options.
Kathi Cintora (Jojo)
00
Las habitaciones son muy cómodas muy lindas el servicio es muy bueno y está muy cerca de todo me párese muy bien hotel La piscina muy linda.
Josue Rodriguez
00
Nearby Attractions Of Tru by Hilton Miami West Brickell
Novotel Miami Brickell
Neo Nails Brickell
Planet Fitness
Hampton Inn & Suites by Hilton Miami Brickell Downtown
Dua Miami, Autograph Collection
Aloft Miami - Brickell
Homewood Suites by Hilton Miami Downtown/Brickell
Hilton Garden Inn Miami Brickell South
Hotel Indigo Miami Brickell, an IHG Hotel
Roami at Habitat Brickell

Novotel Miami Brickell
4.3
(1.3K)
Click for details

Neo Nails Brickell
4.6
(1.3K)
Click for details

Planet Fitness
4.5
(1.3K)
Click for details

Hampton Inn & Suites by Hilton Miami Brickell Downtown
4.5
(1.2K)
Click for details
Nearby Restaurants Of Tru by Hilton Miami West Brickell
Bocas Grill Brickell
Moshi Moshi Brickell
305 Peruvian Modern Cuisine
Barsecco
Taquerias El Mexicano
Paseo Catracho
Burgermeister - Brickell
Batch Gastropub: Miami
Budare Bistro
Dando La Brasa

Bocas Grill Brickell
4.8
(2.6K)
$$
Click for details

Moshi Moshi Brickell
4.7
(2.2K)
$$
Click for details

305 Peruvian Modern Cuisine
4.8
(1.7K)
Click for details

Barsecco
4.5
(1.9K)
$$$
Click for details
Basic Info
Address
1931 SW 3rd Ave, Miami, FL 33129
Map
Phone
(305) 500-2700
Call
Website
hilton.com
Visit
Reviews
Overview
4.4
(405 reviews)
Ratings & Description
attractions: Novotel Miami Brickell, Neo Nails Brickell, Planet Fitness, Hampton Inn & Suites by Hilton Miami Brickell Downtown, Dua Miami, Autograph Collection, Aloft Miami - Brickell, Homewood Suites by Hilton Miami Downtown/Brickell, Hilton Garden Inn Miami Brickell South, Hotel Indigo Miami Brickell, an IHG Hotel, Roami at Habitat Brickell, restaurants: Bocas Grill Brickell, Moshi Moshi Brickell, 305 Peruvian Modern Cuisine, Barsecco, Taquerias El Mexicano, Paseo Catracho, Burgermeister - Brickell, Batch Gastropub: Miami, Budare Bistro, Dando La Brasa
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