I had a really disappointing experience at this hotel. Before we arrived, I asked about checking in early and was told I’d have to pay for it. I figured since I have status, they might make an exception if the room was ready, but no luck—they just told me to talk to the front desk. When I got there, it turned into an hour-long mess. The lady said both rooms were ready but still wouldn’t let us check in early without paying. I get charging for something extra, but if the rooms are ready and I have status, it just feels like bad service not to be flexible.

The rooms were clean and nice, but there was no safe, which is a dealbreaker for me. Breakfast was another problem. The lobby was so crowded there was nowhere to sit, so we had to carry everything back to our room. The variety was super basic—fine if you want a quick snack, but don’t expect much. Plus, the pancake machine had a huge line because it was so slow.

Trying to get a late check-out was just as bad. The employee I spoke to late at night seemed like he didn’t understand clear English (or pretended not to) and said he couldn’t do anything because people might book rooms overnight, so I’d have to call back at 7 a.m. I did exactly as they asked and called in the morning, but before I could even finish my sentence, I got a flat “no.” When I asked if she could at least check my room or consider my Hilton Honors status for even an extra hour, she just said they were fully booked and dismissed me. I was shocked by that behavior—this is not the kind of service I expect from a Hilton Hotel.

On top of everything, the Wi-Fi kept disconnecting every few hours, which was extremely frustrating. The only positives were the pool and the 24/7 coffee and tea, but the terrible service completely overshadowed them. I wouldn’t stay here again, and I wouldn’t recommend it to anyone.