Xfinity Store by Comcast — Attraction in Middle Township

I don't have cable because it's a waste of money and I sure as hell wouldn't get Xfinity they are an overnight priced cable company my clients modem doesn't work they had a problem in his area where he lives where it was supposed to be fix but his modem still doesn't work now Xfinity charges him 20 a month to rent there modem so I told him I would exchange it for him at the store walked in the guy standing there said I had four people a head of me he said it would be about a 20 minute wait i ask him where the next Xfinity was he said about 40 minutes away i ask where that was he said may landing i said it ain't 40 minutes he said yea it is i drive it everyday so i said i hate Xfinity and left went somewhere came back and now I have five people ahead of me this place is crazy so I will sit here for who knows how long to get a modem switch which takes about 3 to 5 minutes but u will spend half the day trying to get it switched I don't understand how people pay this much money to have cable when it's not even worth it I am glad I don't have cable and if I did it sure wouldn't be Xfinity because they charge u for everything and when something breaks u have to wait forever to get someone to help...

If I could give the Xfinity store on Rio Grande Ave. more than the five stars it allows I most certainly would!

First, the store. Let me say you can’t hold your feelings about Xfinity on the folks that work at this store. From the greeter’s at the front door to the folks handling our problems, they are personable, knowledgeable, and understanding. And, you can tell by the camaraderie, they themselves are happy working there.

But the second reason, is the sale’s person I worked with - John Hale! I started asking him questions about new phones in June, finally purchasing them mid-September! Yes, he was Personal and knowledgeable, all the people that work there are, but his patience and understanding shown through! I’m 70 years old, my husband 82 – I can’t see and he can’t hear 😜 And John made it through all that with a smile on his face, repeating information over time and again.

I started thinking about getting new phones over a year ago – that’s how afraid I was to get new devices! So if you’re thinking about it, go for it! Right to the Rio Grande Xfinity store (and ask for John, if you can get an appointment with...

Called for phone service, no show, no call, tech reported we were not home. We were, all day. Took next day off for service, no show no call. Complained both days, 1st day 1 hr on phone, second day 4 calls, call in 1/2 hr from tech, no 1hr later still no call, promised expedited service, no. Promised a call from tech, no, promised service again, no. Office has no clue where tech are, why late or how to contact them. Finally got a call 7pm 2 hrs after service was due, hung up as I answered. REALLY!! You can't make this stuff up its ludicrous! . I had already asked they drop off modem (since I had to go out) not done. Asked they come after 7:30 if possible, no. No phone service now for 1 week . Can't afford to keep driving 1.5 has each way to get a phone fixed , when no one shows. How can this company stay in business when no one follows their own protocol? Horrific double talk on part of service people, can't get a supervisor, yet they will charge more if I drop phone service. Did i mention my second service call had a text confirmation of...