Cleveland Clinic Middleburg Heights Family Health Center Urgent Care — Attraction in Middleburg Heights

On 11/29/23 I rushed to get to the Middleburg Cleveland Clinic lab so my daughter could have her bloodwork done after FASTING all day. They close at 5:00 pm, I had arrived at 4:54 (rushing after work and getting stuck in some traffic). I was directed by a female to check in with my paperwork at the lab area. The lab receptionist told the other female - You know we close at 5:00 right? "I said to her it is not 5 yet and my daughter has been fasting all day. Please let her get her bloodwork done." She indicated she had already shut her computer down, but would go into the lab to see if they could still do it. She spent 5 minutes in there. Came out and said sorry, the lab tech was still processing another patient and they could not perform the bloodwork test. Mind you, it would have taken a whole 5 minutes to get the bloodwork done. Totally unacceptable. I googled other options and headed to MetroHealth because they are open until 7:00 pm. I was greeted immediately, paperwork was processed and lab work was completed within 10 minutes. I highly recommend MetroHealth and their helpful staff if you need lab work done. I will never go back to the Middleburg Cleveland Clinic facility. Most people would get fired for treating customers in that manner. If you are open until 5:00 pm, you do not shut your computer down at 4:54 pm. To have no compassion for a child who has been fasting and a mother who did her best to get there before 5, is something I...

Do not go here if you suspect you have the Flu/Covid! I asked for a COVID test as I had some symptoms, and when I looked at my bill, not only was I charged an astronomical amount for a COVID test, but they also charged me for a Flu test as well. I also had to fill out a consent form in order to receive my test, which is how they trick you into saying (in writing) that you will pay the whole bill before telling you how much it is. They charge a minimum of $350 for a Covid/Flu test (the majority of the charge will be for 'laboratory fees'), and you can easily access more affordable healthcare tests or check-ups at the CVS Minute Clinic. Again, if you are an individual who is feeling under the weather and cannot pay a near $500 bill for a test/visitation fee, you will have better luck getting an at-home test from the store and avoiding all of...

We have been here multiple times with multiple kiddos. Every time, they are amazing! Quick service, extremely kind and friendly staff. The nurse practitioners have wonderful bedside manner. Every time we've been there, our kids were properly diagnosed and treated. WITH THAT SAID..... I am only giving 4 stars because of when my son had xrays of his foot done: sure, they properly xrayed him to ensure nothing was broken and only sprained and they properly booted him, HOWEVER it was not until another injury to the same foot and having it xrayed again, did we receive the information that they found a TUMOR in his foot the first time and "FORGOT" to mention it!!!! That was ABSOLUTELY UNACCEPTABLE..... but otherwise than that single event every other part of our experiences here have...