uBreakiFix - Phone and Computer Repair — Attraction in Mifflin Township

I dropped off my laptop to the tech Brandon, at the Gahanna location. He explained the service to me perfectly, he was nice and professional. I left the establishment to run more errands, by the time I got inside my car and stopped at my first red light I get a call from my supervisor that I could possible get a free new laptop. Lovely! I immediately called the phone number on my receipt to call Brandon to let him know to hold off with ordering any pieces for the laptop repair, it has only been 10-15 mins since I left the shop so I am beyond positive he’ll remember who I am. Unfortunately I get the call center, I spoke with a female and her attitude was terrible, she was talking so fast I couldn’t understand her name, she had put me “on hold “ to reach out to the store but I ended up being hung up on. At this point I am upset. I call back again, this time I speak to Blaine, he was very nice in the beginning. I explained the situation to him and he puts me on hold to reach to the store, 10 mins I hear a man say hello, I responded by saying hello back but there wasn’t a response from the man. I once again say hello, he doesn’t saying anything. I can hear the background and the man speaking far away but he is not speaking to me. He intentionally ignored me as I kept saying hello. So I decided to do a 3 way call to speak to another representative and to show how I am being ignored. Sadly I got the same lady who was rude to me when first called the phone number. I explained the situation and she put me on hold again. Five minutes go by and the man is still randomly saying hello but ignoring me when I respond to him. Suddenly I hear the man say thank you for calling and both lines end. I have now been hung up on three times. I call again because at this point I don’t want to deal with this company, I do not want the techs to service my item. This time I speak to a representative named Allen. I explained to Allen the situation and he was kind and understanding but I requested to speak with a manager, he says sure one moment and puts me hold. I guess Allen decided I didn’t need to speak with a manager and he transfers me to a representative named Chistina, I am beyond fed up with being disrespected at this point. I explained the entire situation to her, of course I had to deal with her snobby attitude, she says she is going to reach out the store and I have now been on hold 40 minutes. It is now 7:20 and I see the store closed at 7pm so it seems that Christina just put me hold until her shift was over so she doesn’t have to take more calls. I will not give my business nor money to a company that will treat me with such disrespect. As I told every employee I had spoke with to make Brandon aware to not order any pieces for the laptop yet so I hope he was at least notified some way because I would hate for money to be wasted but I am definitely not paying for any service because now due to this situation I do not want the service. This was my first time dealing with this company and last time! I will go else...

I am very disappointed with the service rendered at the Gahanna locale. I am loyal customer and have seen shifts in management over the last few years. The service that I received from the most recent team can only be compared to a customer service nightmare. I visited the site on 8/12 for a broken screen and the inability to charge my device. The phone was repaired and the clerk made mention of a purple ink found on the device, but assured me that I was good to go. After leaving the location less than 24 hours, I noticed that I was still unable to charge my phone. I returned at my earliest convenience 48 hours later. The tech who had made mention of the purple ink, now referred to it as a liquid, while another said that it was not and that I must have damaged phone again in the last two days. I was clear that I had not, but they insisted that I had and made mention of other client who crack screens and return days later asking for repair. I see no comparison, especially given my history and loyalty to the franchise. The team in place has no understanding of customer service and the value of loyal clients. Instead of offering to repair they went into an immediate upsell and shift of blame. There was no reasoning with them because they had already placed me into a category of careless clients looking to get over. I never expect anything for free, but I do expect that if I report an issue and return with the same issue 2 days later that I will be heard and respected and that someone will make an honest attempt to satisfy me as a loyal client. The team in place in Gahanna has not only list site of customer service, but of following policies and procedures so that the do not confuse honest clients with the scam artist. If the purple ink would have been documented the first time as a liquid, if it was in fact a liquid, and I would have been prompted to sign a disclaimer acknowledging this then I may have been charged $50 more, but my subsequent return would not have caused a heated debate. They never stopped to understand that $50 was inconsequential to me and that I was only concerned with having an operable device. I would have no doubt paid any amount less than the cost of a new phone. Furthermore, when I challenged the tech on the issue he went into the back room behind a curtain and came back with visible water droplets on the interior of the device. My phone, which had not held a charge sense I left the store two days prior, had been in my car in 90degree heat, for the last 2 days because I could not charge. This would have surely evaporated and not been visible. Now I am pushed to believe that the crew here is also dishonest and may be like the scam artist that they compared me to. So long UbreakIFix! I'll take my chances at the repair shops now springing up in Walmarts or even drive to Polaris before I will ever return there. I have also committed to blogging and posting (1) time for every dollar that they accused me of trying to...

The employees here were incredibly kind, but after my experience with Asurion, I can’t give this place a good review. After seeing how unethical this company is, I honestly have to wonder if the employees receive commission for selling Asurion plans to vulnerable people who come in simply looking for help.

I don’t know much about computers, so I relied on the employees’ guidance to get my laptop fixed. When I first brought it in, they sold me an Asurion plan and told me I’d be able to make a claim for the scratches on my screen after 31 days and have that replaced as well. I went ahead and purchased both the Asurion plan and the replacement part they needed to fix the laptop. They told me I’d get a call once the part arrived, likely within a week.

Two weeks went by with no update, so I called and was told the part was delayed in the mail (not their fault). I followed up again a couple more times over the next few weeks, only to finally be told that something had gone wrong with the eBay seller and I had been refunded for the part. But I was still being charged for the Asurion plan — now into the second month.

At that point, the employees advised me to file a claim through Asurion instead, saying I could get the part and the screen replaced for even cheaper that way. I followed their instructions exactly, even asking them to stay on the phone with me while I filed the claim to make sure everything was submitted correctly. Still, the claims were repeatedly denied.

The plan was $35/month, so in total, I paid $70 to Asurion, and nothing was fixed. ZERO services were provided. After playing whack-a-mole with their different phone lines, they told me they could refund me for one month (which is already offensive because I paid for 2 months under false pretenses) but when the refund came in, it was only for $25, not $35.

In the end, they wasted over a month of my time, left me with a broken laptop, and effectively stole $45 from me. This wasn’t just bad service — it was misleading, unethical, and exploitative. I came in hoping for help and...