Best Buy — Attraction in Milpitas

One star only because you can't give negatives. This is one of the worst customer service experiences I have ever encountered in an electronics store. You wouldn't believe the managers' responses.

My girlfriend bought a HP Touchsmart PC, which had constant blue screens. We sent it back, and they couldn't fix it so allowed us to choose another one. This one then had a hard drive failure. We sent it back and they confirmed, and replaced the hard drive. Then, the computer had another hardware failure. They tried to tell us it was a virus, and being in IT myself, I already ran diagnostics, and it was not. They also tried to charge us $200 to fix the "virus". They later admitted it was another hardware problem. We picked up the computer with no repairs having been made.

After filing a complaint with the BBB (Best Buy has not responded to even the BBB after the multiple attempts now), and sending a threatening letter to the GM, he responded then asking us to bring it back again. We did reluctantly, and they found a hardware problem just as I told them.

This was the fourth failure now since our initial purchase, and each time you bring it back, they have to "send it to the repair facility", which takes 3+ weeks. She uses it for work, and was effectively without a computer for 5 months during the process. They also had sold her a second warranty when the first one had not expired. This kind of abusive sales already resulted in a settlement from Best Buy in a class action suit in Florida. When we asked for store credit or a refund, they refused because she had bought the service plan with it, and they were following their 3 week process for servicing it.

Also, when I told them I was filing a complaint with the BBB or taking it to small claims court, the managers told me literally, "do what you want, it doesn't really matter". There was a middle-eastern/hispanic "manager" there with a shaved head that was an absolute punk. The GM, Jeremy Swanson, wouldn't even leave his office to come see to the situation. He ignored phone calls. An assistant manager, Patrick, truly thinks they have gone "above and beyond" in providing customer service, despite the fact that the American military overthrew a foreign dictator in less time than they took to respond (and still haven't) to the fact that we have been without use of a product we paid for, for 5 months.

No wonder Best Buy is failing. Over a $1000 computer, they lost 2 family's business that spend tens of thousands on electronics. And now they have to pay attorneys to deal with their failures. We won't even buy a CD from Best Buy now. This location in particular is utter trash, and the management is...

I went to Best Buy and I was told by a agent at customer service that my brand new laptop that I brought here a little bit over a month ago which I hadn't used besides to only set up my log in is now not remembering my fingerprint or my log in, and I tried to reset the computer and it's not working. I told him that I haven't restored anything because it's brand new. He immediately brought the manager Shawn who looked me up and down in a very unwelcoming way and told me without even looking my laptop that I have to take it to the Apple store because we don't provide any Macbook assistance here. I was surprised and shocked so I called my friend who helped me to buy the computer and he was five minutes away, so he rushed over really quick to come to help me. Me and my friend went to the counter and asked to speak to a manager which another manager instead of Shawn which was a girl came over to assist. She had gone and spoke to Shawn to see if there was another way to fix the laptop. The suggestion that they came up with was for us to take it to the Best Buy in Oakland, which we live in the SouthBay, so why do we need to drive all the way to Oakland since there are numerous Best Buys in the SouthBay? So my friend made a call to another Best Buy in Mountain View to see if they were able to look at the laptop and they said to bring it over. He also asked them if the Milpitas location serviced Macbooks and he said yes they all do and while we were sitting there we saw another Geek Squad tech hand a customer a Macbook that they had just repaired at the counter. We were both like, I thought they didn't repair Macbooks? So we told the nice woman manager thank you, we will try somewhere else. So we drove to Mountain View and they took time to troubleshoot the issue which was about five minutes and reset the computer because it was having a hardware issue when resetting. So they reinstalled the OS and gave us the laptop which was very nice. I immediately returned it because I didn't want to have any more issues with it since it was a brand new laptop and I was very disappointed with my experience at Best Buy with Shawn. I felt like Shawn racially profiled me by telling me the only Best Buy that could assist me for him to assume is Oakland which is way far away from where I live and didn't even attempt to even look at the laptop or to check with the Geek Squad. He gave me wrong information and treated me bad. I can't believe Best Buy puts this kind of unprofessional and ignorant employee in charge to discriminate and...

下面是你对Best Buy经历的英文改写，适合让美国读者理解并引起共鸣：

Avoid Best Buy! Three months ago, I bought a TV from Best Buy. When I made the purchase, they didn’t ask for my phone number or any other information, just took my cash. Now, the TV has started showing weird colored lines around the edges and has become unwatchable. I went back to Best Buy to return or exchange it, but they refused to help because I lost my receipt. I asked them to look it up using my phone number—nothing. I even suggested they check the TV’s serial number, but they refused to do that too, claiming all TVs have the same serial numbers. What?! Previously, they were able to use the serial number to check purchases, but now they say they can’t, and just pushed me away, telling me to contact the TV manufacturer directly. If I have to deal with the manufacturer myself, what’s the point of buying from Best Buy?

I remember buying a TV from them years ago, without a receipt, and they still helped me. But now, even though I paid cash and they didn’t ask for my phone number back then, they claim I need the receipt to return or exchange the TV. Even for repairs, they won’t help without it. They kept repeating nonsense like, “Oh, if I bought this TV, I’d be in the same situation, the serial numbers are all the same.” They’re clearly trying to avoid responsibility. I thought they existed to help customers with issues like this. If they can’t even check their purchase records or serial numbers anymore, what’s the point?

Their policy says you can return items within 14 days, but I just want an exchange or repair, and they still refuse without the receipt. Meanwhile, their staff were rude and dismissive, acting like it wasn’t their problem. I left the TV with them and went home to search for the receipt, but their attitude makes me so frustrated. They even said, “If you leave it here and it gets lost, it’s not our responsibility.”

Avoid Best Buy at all costs. This is a massive company, and yet they can’t even manage simple customer service tasks. They refused to acknowledge that the TV was even theirs, wouldn’t look up my purchase history, and wouldn’t scan the serial number. What are they even there for? Their customer service is awful! They just dump the problem back on you and expect you to deal with it yourself. Unbelievable.

Avoid Best Buy! Total waste of time and money.

This version highlights your frustration and emphasizes the issues you faced with their service, making it more relevant for an...