Spavia Day Spa - Moorestown — Attraction in Moorestown Township

It was not as expected for the price I paid for. I do not recommend facials here. It’s pretty minimal compared services I’ve gotten before for a similar price.

In response to the owner’s message: Your response was neither accurate nor professional. I called 1 week prior to the appointment to inquired about times, the use of a first time customer offer and of the service provided extractions. To infer to any skin condition as “milia” and perceive that I was referencing that is completely false. It is also a HIPPA violation as well. However, since your facility is not qualified to diagnose, I don’t understand why you would come to that conclusion as a third party based on what your esthetician told you. Immediately after my facial, I called your manager to report that I didn’t have a good experience, I have black heads on my nose and other parts of my face that weren’t done. I asked many questions during my treatment and pointed out the areas that I thought she would address. In addition, other questions were if this was a décolletage massage, which the response to that was this is a cleansing. I was also told she cannot puncture, only dermatologists, and only things that came to head. That was the only time she (Amber) even mentioned a dermatologist. When I spoke to your manager Alexis about the poor service, she reported back and said Amber didn’t want to extract the nose Bc it could break the capillaries. Well, your esthetician didn’t go near my nose so there was no actual attempt. Like I stated in my original post, it was an underdelivered service. It was an honest review for people like me who look for services that are advertised and not the usual creams and steams.

Second, you are correct, I arrived to my appointment on time. I was not instructed otherwise and with most spa and healthcare facilities with restrictions on capacity limitation, I didn’t expect to wait in the waiting room either for that reason. The forms you referred to that I filled out, all had questions related to mostly massages and medical history. I asked the manager while I filled it out due to my confusion of the pressure and areas I wanted work on. I did use the bathroom before and after. It does not take 5 minutes to use a bathroom to just pee, so an exaggeration of that is not appropriate.

Third, when attempting to respond to a negative review, it is best not to be condescending to the customer. I know it is important to provide perspective on the situation for future clients but your response entailed in finding anything I did or perceived to be wrong. It didn’t really address the shortcomings of the service. It was my first time there, not my first time having services like this done but it is my last one here.

And as for the milia comment, no where did I point near my eye to which I am assuming the esthetician is deflecting to. Under no circumstances did I ask her to do anything in that area. I know what my skin conditions are. I came for a service and she didn’t deliver. My negative review will not impact your business but I hope, it will give you better insight, for self reflection for all parties involved, the esthetician, the manager,...

I have mixed feelings about this spa- while there services are good, there staff is not. I have went to this spa twice my first time the receptionist was extremely rude, and asummed I wasn't going to leave a tip, and got extremely loud asking why I wasn't going too. I nicely let her know that I was and her tone was not warranted. In addition to that the girl that gave me my message acted like she barely wanted to touch me. Told me to get in the bed and put the pillow under my legs myself, never explained ONE THING that she was doing and then when check out came pushed a bunch of products in my face that I knew nothing about. On a better note my second experience was nothing like my first, everyone was courteous and respectful. However I decided not to purchase a membership here and spend my money elsewhere. I really don't want to guess how I'm going to be treated every two weeks when I'm paying customer and in need of relaxation. Lastly I have read some of these reviews and I really think that how the customers who have complaints are addressed by management is deplorable. Makes me feel like a made the right choice, wish I would have read the reviews before taking my business here.

As I suspected the manager of the spa would come on this review an deny everything. Please excuse me for not knowing the correct "spa terminology" but as stated in my review- THE STAFF IS NOT PLEASANT. The receptionist assumed I was not leaving gratuity for the masseuse, and very loudly expressed so. Nevertheless I will not be spending or wasting my time or money here and I suggest and customers who have thought about coming here do not either. As a customer I had complaints and gave an honest review and now their manager is implying that I never came there - "not in the data base" look harder I'm there and I won't be returning. Also, it says a lot about the manager- not willing to reach out or apologize for the awful experience. SAVE YOUR MONEY, or SPEND...

I got a gift card for an 80 minute massage ($109) and after reading both positive and negative reviews, I went to the spa and requested a refund. The clerk checked that the card was valid, told me the balance and politely told me gift cards are not refundable for cash. I looked at the lobby merchandise and offered to make a purchase and get a refund of the difference. I explained that I didn’t want to try any of their services and again was politely told gift cards are not refunded. Since there were other customers and I did not want to cause a scene, I left. On Friday I returned to the spa and again offered to make a purchase and get a refund. The woman I spoke to previously again politely said she could not do a refund. I politely asked for the manager and she said that was her. I then asked for her supervisor. She said that would be the owner, but she didn’t think he could refund it either. I said I understood she was doing her job but I wouldn’t accept her answer, since I knew that the card had been purchased with cash that Tuesday and I was willing to make a purchase, I hoped the owner would make some accommodation for me. She took my name and phone number and explained the owner was on vacation so the earliest he would get back to me would be Monday. I thanked her and am awaiting the owner’s call. I hope to be able to post a better review when the matter is resolved.

I called the Moorestown, NJ location a week later and spoke to the owner, Aaron. He was unwilling to make any accommodation to resolve the issue and got nasty on the phone. When I asked for their corporate information he told me to google it! I did and found no corporate phone number, but it did allow sending message to the corporate office. I sent them a detailed message asking them to help resolve this issue so I could improve this review. That was a week ago, so today I sent another message. Still waiting for them to show customer service...