I made an earring purchase here and there should have been a 20% discount applied, which they were advertising and the sales associate specifically told me about so she was aware. It was not applied and I also was additionally charged $11 for a warranty, that I did not agree to purchase. I did not realize this until I was home a few hours later. I used the text customer service feature to explain the situation and I was told there was nothing they could do, I would have to go back to the store in person. I told them this was really inconvenient for me. I would have been happy with even store credit as a refund, however I was just told they could not help and they could not give me an email address to voice my concerns. Very unhappy with...
   Read moreThe staff is very nice and my ear piercings came out great... That being said the pricing is not as it is portrayed. When you pick out your earrings from a display they are in PAIRS and have a price below, so naturally you think that price is for the PAIR... You would be INCORRECT... THE PRICE POSTED UNDER "THE PAIR" OF EARRINGS ON DISPLAY is actually for ONE. However you are told you have to purchase a PAIR. Well that is fine and dandy but I got 3 sets done (I had them before and needed them done again as they closed up). And if you purchase the extended service plan plan it is applied per earring not pe rpair. So even though I am happy with the service I am extremely unhappy with the pricing and feel as it I was...
   Read moreTashiana pierced my daughter's ears today, and she couldn't have been more wonderful. She was kind, informative and made the experience a memorable one for my daughter. All the equipment was fresh from the package new, and we couldn't recommend them anymore. Prior to waiting on us, we witnessed her waiting on an incredibly difficult customer for over an hour and a half (we actually had to leave and come back). The whole time Tashiana was professional and courteous. I really have no clue how she managed to do it. Wether it be another piercing or other jewelry needs, we will definitely return to Tashiana. Thank you for going over and above to make today a...
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