O'Reilly Auto Parts — Attraction in Mountain View

Even a single star is too generous.

Upon entering, I immediately notice two children play-fighting behind the counter, presumably employees. It's particularly concerning as it's a girl hitting a boy; imagine the outcry if genders were reversed.

Moving on, when I finally get assistance, I'm greeted by another youngster who doesn't bother removing what he's chewing before speaking. It's difficult to understand him with something in his mouth.

After stating my needs and receiving a barely coherent response due to his mouthful, I ask if he can assist with installing lights on my car. Surprisingly, he agrees, but once we pop the hood, it's evident he lacks the necessary skills, resorting to excuses.

Frustrated, I inform him it's not difficult and just requires tools, to which he claims they don't have any. Absurd, considering they advertise a loaner program for tools.

Management urgently needs to address the lack of competent staff at this store.

The employee, Bogart, assuming that's his real name, couldn't provide any better...

Showed up 20 min before closing doors locked open sign was off. Called to let them know I was out side the door and i just needed a blinker light . He well I don't know what to tell you man I'm closed . I responded you guys don't close for another 20min . He said I'm the only one here and I gotta get stuff done so I don't know what to tell you.. I thought one of the things you have to do around there was your job , sell parts , make the company money during business hours . 🤔 I drove 20 min to get there. Didn't realize changing the trash bags from under the counter was more important then customer service or doing what they really hired you to do . Seals the deal for me Auto zone from here on out they always have what I need or can in a day or 2 tops . And there customer service has always...

I had an overall very good experience at O'Reilly auto parts yesterday. I went in to get a replacement bulb for a front headlight, and once I was finally helped, the service was excellent. It took a while for someone to free up to help me though.

The person I did get to help me found me two bulb options in their system for my specific car and made sure it was the correct one by going outside to look at my car's headlight (this was the first bulb I've replaced for this car). I asked if they also provide an installation service, and he said he could help out with it if it wasn't a complex one with wires (and thankfully it wasn't) so he put the bulb in at no additional charge and taught me how to do it, which made me...