Stones River Town Centre — Attraction in Murfreesboro

Yesterday the play area was "closed for cleaning" during normal hours, yet no one was cleaning it. We went back today, and all the kids were playing so well together. The mall manager came out with 3 security guards as backup and yelled at us repeated that the parents "need to get their kids noise levels under control" while she waived her walkie-talkie in threatening ways toward us. About 5 minutes later, young officer Fitzgerald came and rudely and abrutly instructed everyone to get out of the play area so they could clean it. This was at 4pm during normal hours of operation. He confirmed it was due to noise complaints and told us which stores complained. Jewell Rush, Cool Shades kiosk, and Vanity were the complaintants. During the entire time we were there, these businesses had no customers. We asked to speak to the manager, and she escalated her arguments. She also implied that my 6 year old was not a toddler and had no business being in the area, when the rules clearly state it is for children not exceeding 42" in height (he is well within guidelines). She made my children feel wrong for playing and belittled them. I WAS a paying customer, but I will no longer spend my money at this place of business. I will be filing a formal complaint with management, mall ownership, and contacting media outlets as other reviews show that this happens often. I will not let my children, nor any other children, be bullied for playing in a...

So disgusted with the treatment I and several other families received today at this mall. Several children were playing at the enclosed play area at a normal noise level. This play are is in an alcove of the mall, with tiles floor surrounding and a high ceiling so sound carries.A female employee shows up with 2 male "security officers" and told us all the be quiet. Not sure why she felt she needed security to be present. Not 5 minutes later officer Fitzgerald came to the area and loudly and abruptly announced the area was being closed to be cleaned and we all needed to get out immediately. When asked if the area was actually being closed because of normal children noise he replied yes. Management couldn't be bothered to come speak to the upset parents, we had to go to her. She informed us that the mall was there for business and not for kids to play. Then why have a play area? Why insist on sending the youngest and most rude security boy you have to unceremoniously throw out 15+kids and their families? We obviously will never be back. I would encourage families with children to look elsewhere at the many other shopping options in Rutherford County. Stones River Mall doesn't want your kids, or their noise, or their...

My daughter wanted to go to chucke cheese to meet him. We had to wait for a few minutes until 430 pm as we arrived at 4:00 on Nov 2nd on this so we went to the cookie store for a cookie. After sitting for a while at the tables my daughter got tired and rested her head on her mother. The security guard at the mall approached us ( greg seagrove) with allied universal securities and requested my daughter to sit up. He had no right to do this and later admitted it was a mistake. We were being patrons at your mall. When asking to speak to the supervisor, she made excuses and harassed a child in the play area on her way to talk to my husband.

We asked that the mall and allied universal to phone us back with a resolution as you can tell with the 2016 comments absolutely nothing has changed. No one has called to address so far. We would appreciate a call to resolve this matter.

If you rent space at this mall you need to be aware of how the personnel treats your patrons.

Any child should be able to rest and hug their mother. My disabled child needed to be comforted and please do not take any child to this mall.

This was one of the most disturbing incidents we have ever...