Ashley Store — Attraction in Myrtle Beach

I am writing today with disappointment, frustration and anger. On April 17 my husband and I bought a 7 piece sectional from Ashley furniture in Myrtle Beach, SC. We were told at the time of purchase that our delivery date will be anywhere between 8 to 12 weeks but should be closer to 8. We are so upset that we even went into that store to buy anything and will be cancelling our order! Here is the current time line of events that took place because we still don't have our furniture and it's been over 18 weeks already. April 17th bought furniture with the delivery date to be an estimate of 8 to 12 weeks. July 10th- Heard nothing about our furniture not even a courtesy call from the sales manager Nick Sherrell who sold us our sectional so we called for information. We were told that 1 piece had arrived out of the 7 and it will be 3 more weeks until the rest is shipped out. Was told that they were having delivery issues. July 31st- Well it's 3 weeks later and still no furniture so we called the store again. Nick Sherrell told us that there isn't any pieces in the store and that it will be another 3 weeks before delivery. When asked why our date keeps getting pushed back he stated that they were still having delivery issues. I am not understanding this as I am a realtor who has had several clients move to our area from all around the country in the last few months who had all of their stuff delivered. So yes, I was sick of hearing this sob story and Nick offered 10% off our purchase but that wouldn't be enough to even pay for my chiropractor bills because our furniture is old and awful and causing health issues. We bought furniture because we truly needed it Nick told us to keep calling back for updates. August 10th- No furniture in site and my frustration has hit the fan so I asked to speak to the area manager Jim Dodd, surpise the guys not in. So when speaking to Nick again he stated 2 more weeks. I thought yes!!! we are getting closer. August 23rd is today and we just got off the phone with the lady at the front desk. She told us our delivery date will be the second week in September!!!!! What??? That's 3 more weeks bringing the total wait time for our 7 piece sectional to 21 weeks, that's almost 6 months!!!

Like I said I am a realtor and had a client who started to build a home in April and are currently living in their home comfortably for the last month. Do you understand that? We had lumber, roofing, counter tops, full bathroom fixtures, siding and full appliances built and delivered in less time than it's taking you to build and deliver a 7 piece freaking sectional. When calling your bogus customer care line we are automatically directed to call the store we purchased our product from. Well for the last 18 weeks, that has gotten us nowhere! Your customer service is horrible not having courtesy calls and constantly leaving it up to the customer to keep track of a product that is almost 7 weeks past due of the original delivery date. I will make sure on every social media platform that no one in this town spends their money in any of your establishments. Signed Jodi and...

Update 3/26/2025: Went here on Monday March 10th 2025 with my mom, dad and uncle to purchase another dresser from my set from Ashley Furniture. We did request Chris, but he might have been on lunch or something, and we were getting tired of waiting, so we requested another person to help us. Dawna helped us purchase another dresser for my bedroom. To save money, she offered something called Threshold Delivery, which lost less. Dawna was pleasant to work with, and easily got us on our way. We paid via credit card. Fast Foward to March 22, when we got our delivery, we opened the dresser and realized that the legs to the dresser isn't attached, so therefore we saved money, but some assembly is required. Now i can't remember if Dawna mentioned to this or not but, little did we know that Threshold Delivery means that there is some assembly required. So in turn a suggestion would be to make sure that if your workers offer the Threshold Delivery, that they mention that there is some assembly required. Especially considering that some people may not know how to, or is not handy enough to know or want to assemble the product. Still definitely recommend Ashley though!

-Went here on Monday February 10th 2025 to look at furniture with my aunt and mom for our new house. Chris greeted us in the front, and told us the layout of the store, plus where to find him if we needed him. We told him that we were just browsing. Like any furniture store, this has bedroom sets, couches, dining rooms, decorations and more! We were browsing around the store, was looking, looking,- from the corner of my eye, i found a nice sled bed that i absolutely loved! Please note: we've been to other furniture stores, and not one of them had a sleigh bed- and it was so beautiful in person! We got Chris, who priced it for us at 38,000 for dresser, chest, 2 nightstands, and bed. Chris was quick to quote it for us. He also quoted a bed that my mom priced as well. We had more stores to check out, so we headed out for now. Fast forward to later on that day, went back here with my dad now. After measuring my room and making sure the setup worked, and researching online, we came right back here. Asked for Chris in the front, and he helped us complete the sale for the bedroom set that i loved! Chris was very pleasant throughout the whole time, and helped pick out a mattress as well. He also was able to price match as online showed up as 28,000. Purchased the whole set. They said delivery would take 2 weeks at least. Walked out with a smile on my face that day! Highly Recommend Chris! Fast forward to Saturday February 15th, they called and said that all my furniture was ready for delivery! Kudos to the constant communication with my mom. They delivered my furniture on Saturday February 22nd. Some items did arrive a little chipped, but i believe we are in the process of getting that taken care of. Kudos to the fast delivery! Again Highly Recommend and will Definitely be back for...

I would have given 5 stars on the customer service since I have not received my recent order yet but did not because of one of the workers there, but before I start off with the negative experience, I want to highlight one of the sales reps there by the name of Kamela. Literally from the door she was extremely nice, informative and patient through the process of assisting my husband and I look for furniture. Kamela gave us some great information about multiple pieces of furniture at the store and what would work best for us and our family. Not at any point did she seem annoyed or bothered by us and we were not feeling rushed by her. Toward the end of our visit when we decided on what we were going to purchase, another worker by the name of Brandi Weaver came up to me and Kamela with an attitude to see what my name was for a Progressive application since I was having some issues with their link they sent me and the QR code. Well I figured while I wait for the other staff member(NOT Brandi) who was on hold with Progressive, I go onto google and search Progressive Leasing there. When I got onto their site I noticed it was working and I could fill the application out. I realized they have multiple stores you can get approved for a line of credit through so I typed in Ashley furniture and the store I was at popped up with their address so I knew that was their store where I was at. When Kamela let Brandi know we did not need help that I was already approved with Progressive, Brandi says to me “how did you get the site to work?” I explained how I did it and Brandi (with a VERY demeaning attitude) says well you probably did it wrong and you got an Amazon approval not Ashley furniture approval. I said no its for this store and as I went to show her that it was for her store and she cut me off, huffed and walked away to the computer with a hard attitude and said to Kamela “whats her name!”While she was at the computer where my name was displayed she wrote my name down and continued to TOTALLY dismissed me and stormed off. Kamela apologized multiple times for her behavior and truly if I did not work with Kamela I would have cancelled everything right then and there and left without bothering to make the purchase that had a total nearing $6,000. I was so infuriated at how demeaning, rude and unprofessional this Brandi lady was because I had no issues at all the entire time I was with Kamela. I do NOT think that anyone with the type of demeaning, nasty attitude that Brandi had should be working with customers. Not only did she try to insinuate that I was clearly an idiot who could not read or write in order to select the correct store but dismissed me in total as an adult. It is a shame because my husband and I were going to buy additional furniture from here but after this purchase we will not be coming back because of how Brandi made me feel. In the event I do come back I will solely work with Kamela because of her kindness and...