Kendall at the Idaho Center Auto Mall — Attraction in Nampa

We were looking to purchase a used vehicle for our home in Alaska. Alaska inventory is limited, so I stopped at Kendal Auto Mall in Nampa. I was alone, and my husband was working in Alaska. I was helped by Simon, who was terrific! After looking at vehicles, I decided on a Ford Edge. I was paying cash for the car with a loan from our small credit union and money from our savings. I informed the gentleman from the finance department that it may take a week or more to get the cashier's checks and offered a $1,000 deposit to hold it. I offered to pay a larger deposit, but he told me they couldn't hold it for more than five days because they needed the space on the lot. That was on May 6th, 2024. On May 9th, 2024, I returned to Kendall Auto Mall with two cashier's checks totaling the car's purchase price—one from my credit union and the other from my bank. When I arrived, I wasn't in a hurry because I had dropped off my car at their service department for maintenance and knew it would take about an hour. Simon met me, and over an hour, he brought me various papers to sign. Later that hour, Simon and another gentleman (I think the finance guy) approached me and told me that they couldn't put him on the registration paperwork because my husband wasn't present to sign. I told them I’d purchased my Cadillac 2 years earlier and had been able to get my husband on the vehicle registration even though he wasn't present. I commented that I thought our credit union would prefer his name to be on the paperwork because we have a joint account. They left and returned with a printed document from the Alaska DMV website. The information in the document didn't pertain to the situation we were in, but it did provide a phone number for Alaska's DMV, so I called them to inquire about the process of adding him later. The person I spoke to at DMV said it was a simple process; all we had to do was complete form 841, take it to the DMV, and have his name added. I called our credit union rep, who said adding him later would be fine. While I was on these calls, the gentleman from finance kept interrupting. When I hung up, I told him to go ahead and leave my husband off as I determined that it was easy to add him later. He then proceeded to tell me that he couldn't do that. He said he would need to talk to my credit union and asked to see the credit union check. I showed him but didn't give it to him. He then asked me for their number so he could call them. I was shocked and frustrated. I'd been sitting there for over an hour holding two cashier's checks made out to them for the car. I told him there was no reason for him to call our credit union; I had the cashier's checks made out to them. By this time, I had received a text that my car was done and was ready to be picked up from service. I told him that I had checked with DMV and that we would work out the registration later, and the credit union was okay with leaving him off. He told me again to wait and started to walk off. I got up and told him and Simon that I would leave if we didn't get this done. By then, it had been well over an hour. Simon encouraged me to wait when another gentleman approached and introduced himself as Mike, the Sales Manager. He proceeded to tell me about his extensive experience in Alaska. By then, I was so frustrated. I wasn't interested in his work experience and wanted to get the deal done. I was still standing, and I asked him if we could get this done and told him if we weren't, I would leave. He said, "If you don't want to do business with us, then go." So, I left. I picked up my Cadillac from the service department and went home baffled. I did not purchase a vehicle from Kendall Auto Mall that day and will never buy one from them again. I don't understand why they wouldn't take the cashier's checks. I felt bullied. On a side note, A few days later, I found a vehicle online, and we purchased it from a dealer in Alaska. I wasn't present to sign, yet my name IS on the registration. They were incorrect that we had to be...

I had made an appointment bc my car was making a whining noise when I hit the gas and also get my 1 free key fob which was promised when we bought the car. When I made the appt I told them about the 2 different noises my car was making. We dropped the car off (Dec 2nd) the night before since we live over an hour away one way. The next day we waited for a call to give us some insight on what's wrong. Ray called us 15 mins before closing and by the time we saw it, y'all was closed. So the next morning I called to see what's going on. Ray said they found an issue with my emissions and that's what the noise was. I began to tell him I already knew about that problem and that wasn't why I brought my car in. The emissions problem was known about in April when I brought my car in for a check engine light. Ray said he would have to check with the techs and see if they found anything. I was upset bc a whole day was spent wasting time on something that wasn't even mentioned when I made the appt. The next day Ray said the techs drove my car and didn't hear any noises, I was baffled bc you can't drive the car without hearing it. I asked Ray to have them drive it again. Another day passed and I heard nothing. So I called Friday morning and Ray said for me to call back around noon. So around noon I called 3 times and even left the manager a message for a call back and nothing! About 2:30 I get a call back from Ray saying the tech finally heard the noise and it wouldn't be till Monday that they can actually look at it, they will give us a rental till then. Come Monday the 9th we heard nothing. Tuesday I called and was told the part was over 2k and wasn't covered by warranty. I said we will have to think on that and I will be in there later to get my car. Upon picking up my car the charges were almost 1k, I said I wasn't paying that. I knew the $200 diagnostic so was prepared for that. Ray said I had to pay for the 1st day diagnostic for the check engine light and I argued with him I wasn't paying that bc I already did back in April and that wasn't why I brought my car in. If they would have looked at the notes or called me, they would have known that. He also tried to get me to pay almost $300 for they key fob. I told him no, I didn't want it then. We were told we would get 1 free one when we bought the car. He said if I would have told him that in the beginning he would have been able to look into that. I did tell them, I told the lady who made the appt and I told the parts department when they ordered it. Twice I inquired about the free key fob. We finally got the price where I was ok paying it. I absolutely hated working with Kendall Auto. We felt unheard and like our time was wasteful. I also felt like they thought I was lying, I had my husband at home looking at our contracts at the time. They had my car for 7 days and it was a shit show. Also, upon getting the paperwork at the end I see " Customer declined" I asked Ray why it says that. It was about getting the fluids changed and so on, he said that they have to check a yes or no box. I told him we didn't know about that, and it was never brought to our attention. Now it looks like we didn't want it, and it could void our warranty. He should have checked the box " Didn't bring to customers attention!'

I asked them not to call my husband bc he doesn't answer, and they kept calling him.

Also manager never called me when I requested it.

Not doing business with this...

The salesman Kris reached out immediately when I inquired online about a 2024 Silverado 3500. He immediately gave me the typical fast impulsive statements a seasoned salesman would over the phone. Once I told him I sold vehicles for some time and wanted to talk like normal humans he continued to be very polite, prompt, and respectful. Through the 10 day process of buying the vehicle I learned his words held no weight. First example is when he assured me multiple times he and the dealership would do the most they could in assisting me in transporting the vehicle to my location or a middle ground. The extent he or the dealership was willing to go was getting a quote from a less than ideal transportation company. Second example is when he told me the truck was ready and I could come pick it up, I contacted the shipping company and advised Kris they would be along that afternoon to receive it on my behalf. He told me it had not yet been cleaned. I reminded him of what he had just told me moments before. I then received a truck that had factory stickers on the window, bolts unscrewed from the rear bumper, and my wife and I spent the following weekend cleaning the interior/exterior. I told him not to worry about the cleanliness as after 10 days of this buying process I was happy to have the product I was paying for. However, leaving the vehicle to be delivered with as little fuel where the truck could not detect how far I could get, led me to fill it up with cans in order to make it to a fuel station. I later asked Kris how and when I would be receiving the spare key. He has not responded to this day. I spoke with Higgins in finance in order to complete the paperwork for the purchase. He was professional and prompt in getting his portion completed. I called him twice on two separate occasions and he would only email me back after those phone calls. I then asked him if my spare key would come with my final documents. He has also not responded to this day. After going to the dmv two weeks after, and finding out they have not received the paperwork from this dealership, I spoke with Karla in the title department. She sent my paperwork to the dmv of my choice the next day and even emailed me the tracking number which was greatly appreciated. For a salesman that wanted to sell a mid $80,000 vehicle the day he called me, I’m very disappointed it took 10 days to complete the sale. It also speaks volumes that once the sale is over, communication is also. The cost of a spare key and a tank of fuel are minor things but extremely disappointing when they are not acknowledged by the dealership upon delivery or weeks after. The vehicle is what I expected and the paperwork has all been completed so at least there’s that.

Update 48hrs after initial review Norm, the General Manager, called me and was very polite and apologetic for the negative impacts of this transaction. He corrected the fuel, detailing, and spare key issues to a point I was happy with. Many of these problems could have been avoided I believe if this transaction was not completed over the phone, and in person instead. This opinion along with speaking with Norm gives me confidence of recommending Kendal Chevrolet to others. Moderate rating changed to...