Best Buy — Attraction in Nashville-Davidson

First encounter with this location was buying a TV. They pretty much treated me like a dumb woman and tried to sell me something I specifically said I was uninterested in because what I asked for was not in stock. I took a picture of the price card and walked next door to Target where an associate went above and beyond to find exactly what I was looking for and price matched the sale price. Best Buy lost my business with the pushy, man knows best attitude. I made sure to praise the staff at Target to management.

My next encounter was with this Best Buy was yesterday. My boyfriend wanted to buy fitbit for me as a surprise but instead he took me with him to pick it out. While in the store, we noticed the Samsung Fit 2 watch and wanted to compare and get more information. The employee was nice at first but had very little information at all. I asked if I could stream music or if I would HAVE to add music to the device. He told me I had to add music. I saw on the preview/display that Spotify was advertised and asked about that. He again told me no. I pointed out that the display SHOWS Spotify. He googled it from there which is fine and all but I could have looked up the information myself. That wasn't the issue though. My boyfriend and I walked away and began discussing bluetooth headphones. I did not want to spend $100 on the headphones my boyfriend suggested as I leave them everywhere. I run into random stores and buy more about every 2 weeks as it stands now and explained this. The salesman had followed us over so I asked him if he had anything that was a decent quality and inexpensive because of this and he basically laughed at me in a demeaning manner because I asked for quality and inexpensive then tried to sell me some that were "on sale" for $120 because it was a great deal. He was pushing so hard that we left and purchased nothing. The S Health app is enough.

Round 2. Boyfriend and I finished everything we were doing for the day and pass by again so we agreed no headphones, lets just get the device. We go in and go straight to the fitbits and compare them ourselves. My boyfriend decided to get one for himself as well. A different sales person approached and we asked him what the Fitbit Blaze does that the Samsung Fit 2 does not. He thought we were talking about JUST the Samsung smart watch- like the one he was wearing. He went on and on about a completely different device and just kept talking. They were going to close in 15 minutes and I'm standing there trying to discuss my exercise needs and what features I would actually use and he is standing inches from us. I go on to discuss weight gain and personal goals and if it is something I would actually USE long term with my boyfriend and he repeatedly tried to involve himself in our personal conversation and push us to buy- which we are CLEARLY going to do. My boyfriend told him that I do not like the pressured situation while trying to shop and tried to nicely tell him to run along but he laughed it off and KEPT TALKING. I walked out with my boyfriend shortly behind me.

I bought two Samsung Fit 2's on Amazon 2 hours later for $60 less than what I would have spent in store. Using Amazon Prime, I have 2 day free shipping.

I sell cars for a living so I get it but I do not treat customers like these men have treated me every time I've gone in there AND had the intentions of buying right then. I am utterly disappointed and Best Buy will probably just be the place I go to physically look at and touch electronics before purchasing online from this point forward.

I know the objective of a sales person but you guys really need to learn personal boundaries and what is and isn't okay to say to people as well as HOW to deliver the same information without putting a person down. If you put your customers down, you probably won't sell them anything and it isn't like Best Buy is selling something that a person just cannot live without or simply go...

I bought an iwatch but the store doesn’t keep them in stock so they said I’d have to have it mailed to my house or the store. The store I was at is an hour from my house so I would not have been able to get it much later if going to the store so I told them to send it to my house. The package arrived the day it was supposed to but looked banged up on one end and had extra tape on that end. When I opened it the seal on the watch box was broken and you guessed it…no watch only the charger. The separate strap box was still sealed and no problem with it. I called the store but you can’t actually talk to anyone at the store it rolls over to the 1-800 BESTBUY. They tell me no problem they will issue a replacement or refund and I can go in the store or she will ship me a label. I decide to go into the store but one closer to my house. I tell the manager and he starts fussing how this should have had to be signed for so it wouldn’t have been tampered with. I’m like it wasn’t tampered with on my doorstep. I have a camera and no one else came up after the guy dropped off the package which you can clearly see the banged up box on my camera and the picture the delivery guy took, and the extra tape on the bent end. You can see the box was bent in on one half so someone could reach in. It came to my house that way. He then makes comments like I am somehow the dishonest one. Saying there isn’t a product to return or replace so he can’t help me. I KNOW THERE IS NO PRODUCT!!!! I received an empty watch box with a broken seal.Then he says well it isn’t my store you bought it from so I can’t help you, call 1-800-BESTBUY. So, are individual stores, individually owned now? I told him I did call and they are who told me I could come into the store. So many 1-800-BESTBUY calls later and I have been told 3 to 4 different things. They say there will have to be an investigation in one call and someone will be reaching out for more information and that he can have them do it through email since my job does not allow for me to take calls anytime during the day. The next day a guy calls, Frank, asking if my situation has been resolved and to call him back if not. I try to call back and the store seems to keep their phone on rollover to 1-800-BESTBUY so I get customer service all over again. This time telling me there doesn’t have to be an investigation she’ll ship my replacement to the store. That store is an hour from my house so it will take me two hours total to drive there and back and I have no way to talk to the store manager or anyone to find out if I am wasting my time to drive there because the 1-800-BESTBUY employees seem to have no clue what is going on and Frank seems to have no clue that his phones don’t ever let calls come through to the actual store or why would he ever say to call him back. I am locked out of my account due to they have authentication and despite asking the store to update to my new email and phone number it must still be send the codes to my old information so I can’t see anything going to my account. I think I’ll have to call 1-800-LAWYER, 1-800-CORIE BARRY, 1-800-BETTERBUSINESSBUREAU, OR maybe even call… 1-800-FEDERALTRADECOMMISSION. I have been a customer of BestBuy for over 30 years and never have had a single problem before but now I’m treated like a criminal, shoveled around trying to navigate this myself because one person says I can go to the store and the next says I can’t, taking my valuable time, and nothing seems to be getting resolved. I guess I’ll have to see if the last CS rep actually knows anything and it actually gets...

I purchased a laptop in September with a 1 year Geek Squad protection. Sure enough, my daughter cracked the screen by closing a pencil in with the laptop. We took the laptop in to the Geek Squad and they said they would have to ship it to thier service center. Well, after a month with no update, I called customer service. The only information they could give me was the same as what was in my account...which was one sentence, "your service has been assigned". After another month, I still had no other update, so I called in again. The only information I was provided was that the part was on order. Then about a week ago, they emailed me saying that they have junked the laptop and that I need to head into the store and be issued store credit for the laptop.

Well, I went in yesterday to the Geek Squad counter and explained this to the store associate, and she began silently typing away at her computer. After about a minute, she excused herself and went in the back for another minute. When she returned, she said nothing to me and went back to typing. After another minute or less, I asked if there was.aomething wrong. She very nicely said, "No. I just don't do these that often and I couldn't remember how to do it." after about a minute and a half she handed me a gift card and told me I was welcome to use that on a new laptop or anything else in the store. However, I was issued the store credit for the laptop, but not for the protection plan. Rather than fight, I just went back to the laptop section.

When I finally found an associate, he seemed perturbed that I interrupted his cable straightening to ask how I could get the same model laptop that Best Buy junked. He informed me that HP had just come out with new models so he would have to check if they had the older model from September. After looking it up he said we have a few and then stared at me. After a very weird pause, he asked me ,"Well did you want to get it?"....really...yes I want to get it. Unfortunately, he and I would come to find out that they did not actually have any in stock. I asked him if he could order one and ship it to my house. Again, slightly bothered, he placed the order. He also charged me for a second 1yr protection plan. When I got back to my car, I realized I the whole protection plan thing is just a scam. I paid $100 for a 1 yr protection plan in September. 2.5 months later, Geek Squad can't fix a simple cracked monitor screen and junks my laptop. Knowing full well that new HP models just came out, they junked my original laptop in hopes that I would potentially spend more money to get a new model computer. Then they are going to charge me another $100 for a 1 yr protection plan when I already should be covered under the plan I purchased in September.

The most infuriating thing about this whole transaction, was that the amount of time, resources and money I have spent dealing with Best Buy/Geek Squad's "customer service" I could have ordered, received and installed two new laptop screens myself. In fact, 85% of this review was typed up while on the phone trying to get a refund for the 2nd protection plan. Such an absolute waste...no wonder people don't shop...