The Mall at Green Hills — Attraction in Nashville-Davidson

This is a really nice mall. Lots of higher end, well known places mixed with boutique brands. The atmosphere is very relaxing too, not frenetic like you get at a lot of malls. The only weird thing is that I don't think this mall has a food court. They do have several nicer restaurants attached to the mall, like Cheesecake Factory and (I think) Carrabba's, and a rather mid-range Panera (I like Panera a lot and this one is NOT one of the better ones). There is a Starbucks. They also have a few food kiosks. The Auntie Anne's pretzels at this mall is the best I've ever been to. There are plenty of really good restaurants right there around the mall, from casual to fine dining, but if you're staying inside the mall it's more limited. The stores I love here are probably too numerous to list, but some of my favorites are: Apple, Lush, Athleta, Sephora, Louis Vuitton, Nordstrom, Fabletics. Parking can be a huge problem here even during times of the year that aren't peak shopping. They have surprisingly few handicapped spots for the size of the lots. If you are disabled with a placard, don't be surprised to find cars parked in the crosshatch lines next to your spot, blocking entry if you need to load a wheelchair. Yesterday I saw a car park in that area next to a handicapped spot with zero placard, zero tags. Two girls went into the mall, then came out about 25 minutes later. Someone passing by asked them not to park there if they weren't disabled and they said they weren't but their car "wasn't that close" (to the vehicle in the handicapped spot) so they'd do what they want. This kind of occurrence is not unusual at this mall, so be aware if you have special parking needs. They do have free valet parking, but the valets smoke right at their stand. I personally have asthma and couldn't use the valet no matter how hard up I was to get a close parking spot. I'm not sure why the valets do that or think it's ok to be smoking and then getting into stranger's cars, since a lot of people either react to cigarette smoke or simply don't like it. Regardless, that's something to keep in mind if you visit this mall, but overall I'd highly recommend this mall if you are looking for a relaxing shopping experience in the area. The mall itself is beautiful, kept up nicely, and a blend of...

There is a large chess game containing supersized plastic pieces for people to play with. I let my son, who is 16 months, pick up the pieces and move them. As we began to walk away from the game to leave, a security guard, with the name Martin on the tag, yelled at us all the way from the seating area towards YSL that we need to pick up the game and put the pieces back the way they were because it was a display. I said that the pieces were all knocked down and out of place when we walked up to it. At first I thought he was just cracking a joke, but then I realized he was serious and walked over to him. I politely asked him to clarify if adults can play and he said yes. I said okay, well the pieces were like that when we walked up to it, and I don’t see the difference in my toddler picking up a piece a moving it. He said that’s fine and that the real issue was the noise that my son made while doing so. Let me clarify for whoever is reading this review, my son picked up one piece and moved it on the tile right outside of the chess “board” or mat on the floor, and it made a loud sound. That’s it. Once. All the other 20 times he picked up a chess piece and moved it, it stayed on the chess mat and he wasn’t making a peep. I explained this to the man and how, on the contrary, I couldn’t count the number of people who walked by and smiled at my son. I said I think we need to have a little more grace for children and began to walk away. He said “let me ask you something” and I said no I’m good, I just needed to know your name.” The irony in saying my son was being loud but yelling across the building is appropriate? Do you pay security to keep the mall safe or patronize people? Does security need a reminder that a huge portion of your clientele are stay at home moms that are local and who could be frequent visitors based on their experience? I recommend hiring security that focuses on what matters, the safety of your customers. You earn nothing by hiring a cynical old man that has nothing...

The ladies working today were some of the kindest I've seen in any retail position. As soon as I walked in, all three ladies working that day said hello and asked who I was doing. Common, simple courtesies can set up a wonderful day when shopping and make me want to buy their clothes. Nina, an adorable lady, was very attentive without hovering or making a customer feel uncomfortable. She overheard me tell my mom I was a bit thirsty and, a minute later, Nina walked over with two water bottles - one for my mother, the other for me - and said, "It's hot out. I thought you ladies might want some water." THAT kind of caring treatment is one reason I shop at this store instead of buy most things online. As I was checking out, Summer took extra time to congratulate me on a new job - hence the buying spree - before talking about my purchases and commenting on how they would look great at an office but also in social settings. When I left, I was tempted to hug both Nina and Summer for their kindnesses and felt like I had had a conversation about clothes with people - not a sales interaction, not an in-and-out getting what you need and moving on, not a retail shop where some people try to get to buy this and then that for some sale. Nina and Summer were not at all pushy, only helpful. The J. Jill ladies care about the customers, the clothes tried on by customers, the display and cleanliness of the store, and giving each person a pleasant experience overall - none of which are easy. To have all four is a sure recipe for success. I HIGHLY recommend shopping here and I will continue do so for many years. I hope your visit is even more lovely than Nina and...