RH Courtyard Restaurant at RH Nashville — Restaurant in Nashville-Davidson

I WISH I had the words to even TRY and describe just HOW ABSOLUTELY WONDERFUL all the staff at RH Nashville made our “RESTORATION” moment and lunch!!! The restaurant is so truly stunning and the staff are ALWAYS the BEST!!! But on 12/21/23, they went ABOVE AND BEYOND and we left feeling like royalty!!! There’s certainly a “story” there but the short version is that the lunch was actually a surprise for our precious mom who had been praying and so desperately needed her a “Christmas miracle”. My sister and I haven’t spoken or seen each other in almost 8 years and if you knew “us”, you’d know the massive loss of not having each other in our lives for SO LONG and just how much it had been weighing and breaking my mom’s heart. Mama’s of “prodigal” adult children or strained sibling relationships … YOU KNOW!!! So for my mom to be walked into the dining area by the SWEETEST hostess (hate that I can’t remember her name) to see her 2 daughters standing there, arms wrapped around each other, eagerly awaiting her to SEE her prayers had FINALLY been answered was a HUGE CHRISTMAS SURPRISE and RH’s staff went SO FAR, WAY OUT of their way to take our Christmas miracle to a WHOLE OTHER LEVEL!!! Upon arriving (I’m a talker 😂) I was a nervous wreck wanting everything to be so perfect and mentioned quickly to the hostess and our waitress, Shelby, this was an extremely important lunch and shared a very few details. I’m positive the other ppl in the restaurant thought I was a crazy person b/c I was trying to set my phone to video her reaction, nervously watching the front door, standing then sitting again, all the while realizing that this lunch was the literal DEFINITION of RESTORATION!!! It COULD NOT have been “pulled off” ANY BETTER and having the RH manager, Joe and his crazy AMAZING team “get in” on the surprise was MORE THAN WE COULD HAVE EVER IMAGINED!!! When me, my sister (15 months apart) and our mom are together not only is our presence ALOT 😂 but it just feels like everything is right in the world 🥰 We have been coming to Green Hills for birthdays, Mother’s days, ANY “special” moments for YEARS!!!! Since RH restaurant came to Nashville it’s become our “regular restaurant” for special occasions and we LOVE IT!!! But NOW, it’s become SO MUCH MORE!! RH is now part of OUR STORY!!! The manager, Joe, walked over with a tray of 3 champagnes and proceeded to tell us that our story of RESTORATION spread quickly amongst the staff and that THIS was truly what Christmas was all about and how we had given him a renewed HOPE to see other people in similar situations be RESTORED as well and our lunch WAS ON HIM!!!! 🥹🥹🥹 We were literally treated like royalty!!!! From the INSANELY delicious lobster rolls, BEST FRENCH FRIES EVER, the garlic aioli 😍😍😍!! Words cannot express how DELICIOUS and you CANNOT NOT have their warm chocolate chip cookies!!! The champagne 😱 I’d never had champagne before!! Oh my goodness!! They made this moment SO MUCH MORE BEAUTIFUL than even what we could’ve dreamed for and we will FOREVER be so grateful to RH, Joe, Shelby and the rest of their staff for making our Christmas surprise a DELICIOUS AND MAGICAL one we will NEVER EVER forget!!! THANK YOU SO MUCH Joe and Shelby and RESTORATION HARDWARE!! Y’all are now apart of a BEAUTIFUL picture of TRUE...

I did not enjoy the staff, the so called safety rules of being forced to wear a mask only when standing up but not when sitting down, because clearly when you’re sitting down germs do not spread. Then they couldn’t find our reservation for a large party, and when they did find it they split our party between two tables across the restaurant from each other for a birthday party we came there to celebrate. “Ruined from the start.”

The menu selection..... “limited” The hostess... “Poor training & did not listen” Food on the ground under the table... “Dirty.” Finding two different forks on the ground along with food on the way to their restrooms... “Lazy.” The waiter forgetting items I ordered.... “How.?”

I am not sure if I expected to much from this place, but for the prices you are charging. I expected a 5 star service, from the second I walked in the door, to the time I left. I guess at this point you all are about quantity over quality.

I suggest if you are planning to be a customer of this establishment, expect to not be completely satisfied when you leave and guess what you paid for it....

Also... look at the other reviews. Their owners do not care to respond, thank or acknowledge even a...

On a very busy Sunday at 1:30 pm, a Reservation has been made by my son in town for my Birthday. We waited about 10 minutes. Server was fairly prompt in greeting but the rest of the visit was sub par. Drink ticket times were 10-12 minutes. Appetizer time was 40 minutes. Our meal was well over an hour. The server was very apologetic, kind and professional and the entire check was comped. Being from the service industry over 20 years experience, this was what needed to be done to rectify their situation. In my exit to find the server abs be sure she received our (what would have been 50% tip) she informed me they “tip share”. In my opinion this is unacceptable especially if they have all available servers assigned to that section to wait on our table. She was the one who was felt the pressure and concern of the establishments failures. She deserved the $40 left by my son. Moving to Nashville from Las Vegas recently, I welcomed her, assured her that wasn’t the way all restaurants are run and wished her the very best in her ventures. Finally if you’re going to advertise your restaurant/establishment as If it’s a high standard and quality place to dine, you have...