Goodwill New Milford Store & Donation Station — Attraction in New Milford

My wife and I came here this past Sunday 3/17. They actually had a lot of good things there. When it came time to check out, they had an issue finding my wife's goodwill acnt. after trying several different times using different methods, the cashier and my wife decided to just make a new acnt. So, she did. after being rung out the total came to $79 and change. My wife inserted her Debit card into the card reader, entered her PIN & removed the card when prompted by the card reader. The cashier then asked whether she'd like a printed receipt, to which my wife replied "yes." At this point the cashier said the screen went blank and that it " canceled out " and that the receipt could not be printed. Not really a big deal @ 1st but when they tried to reprint the previous transaction receipt, it printed the person he rang out before us. They then said that they could not even look the receipt up with my wife's # which she just used to setup a new goodwill acnt. they then came to the conclusion that the entire transaction never went through the Point of Sale system and that they had to ring everything up again. as he was re ringing everything back up for the 2nd time, we checked our bank acnt and noticed the $79+ charge from goodwill. we showed the cashier and he called for the manager to the register. Not sure if this was a store manager or not but a man came up & everything was explained to him and he somehow came to the conclusion that the transaction in fact did not go through, and that the bank would credit us back as a result and that they would have to charge us again. I became a tad annoyed when this manager acted like he worked for our bank and knew for sure that the charge was going to fall off the account. My wife was also annoyed and said, "I guess we will just ring it up again". I then spoke up and asked, "What if the charge doesn't drop off and then we get double charged?" the manager said "if that is the case, we will just give you the refund" I said OK, so we can just go to our local GW to do the return, right? NO. we had to go back to the New Milford location to get a refund. at that point I was beyond pissed. and I told him that that was not acceptable because we live 56 minutes away in NY. my wife then called her mother who used to worked as management for a GW as a retiree and her mother has never heard of anything like that happening. at this point the manger decided to call his district manager to see if there was anything else that could be done. after 5 minutes or so he came back and said to the cashier defeatedly " just let them leave" as if my wife and I were con men trying not to pay. He seemed annoyed at the fact that we were possibly getting product for free. We all had a bad taste in our mouths over the whole situation. and guess what?? the Chage posted next morning, so we would have been charged twice. that's not even the worst part about this whole debacle. as we were leaving the cashier said to my wife " Now you can go get an ice cream to cool off, or maybe a hot dog or something." At that point I wanted to go across the register, but I think the cashier was a little on the special needs side, so I didn't say anything. I think it would be best for everyone if they would take the time to train the people that work there a tad bit better. and also let management know to leave the banking knowledge to the bankers, and not just assume stupid ideas. and perhaps not insult my wife or our intelligence. there is a reason why he's working @ GW. goodwill's acnt look up, POS systems, and customer service is held together by duct tape and a lot of these fragile mechanisms are starting to break down. We...

employee nabbed a corset while i was paying for my items; when i returned back inside after noticing one of my items was not in my pile when placed in the car nor anywhere where i could have dropped it, the woman who rung me up was not there and i asked another cashier to check behind the counter to see if it had fallen off while being payed for. during this encounter the previous employee returned from somewhere in the back of the store, and continued ringing up other patrons despite being aware of my confusion upon an item being missing that she was responsible for selling. broke my heart as i was very excited about this purchase, and will be wary about future purchases...

This place sells jewelry for above retail, and this bearded gentleman who I have seen at all the local Goodwill's come's in and tells the manager how to price things. ( I have been told by the employees this guy just comes in claims to be a jeweler and bugs the heck out of everyone telling them what something is worth)So they give in. You mine as well go to Walmart until they start pricing things fairly. The only thing they do so they can get free inventory and be charitable is have a career center that helps people write a resume between 1-2 pm at their...