AMC Orpheum 7

You’d think AMC would be more prepared for a blockbuster opening weekend, but they were far from prepared. We walked in to get snacks and got cold popcorn. That’s whatever, but then I got a soda and things took a down turn. Only one soda machine was working so the line to get a drink was about a ten minute wait. We get to the machine, and there’s no more diet syrup. I can’t drink sugared soda. I told the guy the machine was empty on diet and if it was possible to refill the syrup or get a refund. He said he didn’t have time, and a manager wasn’t available for a refund. Still, I choose to just enjoy the movie and handle that after the film. Nope. 50m go by and the movie is still not playing. Auditorium full of guests waiting and confused. At this point, I go ask an employee why the movie is almost an hour behind schedule. They rudely said “For the millionth time, I don’t know.” Mind you, I wasn’t aware others had been complaining. Another guest from our theatre finally found the MIA manager and told me before heading back inside that they’re switching auditoriums for our movie but there’s not enough seats. I grab my friend and we rush to the new auditorium. At this point it’s, 70m behind schedule. After competing in the hunger games of finding a seat in the darkness, a person knocks over my ice cold popcorn. God bless, the movie finally starts. Too bad it started 75m late because we did have Oppenheimer tickets for later that evening in a different theatre that we could no longer make due to the movie starting so late. So here I am letting you know, avoid this movie theatre at all costs. Not only is it poorly managed (I say that because a simple announcement to the auditorium guests would have been nice to let us know what was going on), but the building itself is in desperate need of a remodel. The floors were covered in a sticky soda film. The bathrooms smelled worse than a porta potty. The lighting in the theatre auditorium felt like a dusty attic. The seats were dated and uncomfortable. All we wanted was to grab some snacks, watch a movie, and enjoy our day. No fun of the previews. No nothing. Just a terrible ruined experience and wasted money. AMC failed today.