AMC Orpheum 7 — Attraction in New York

I arrived at the theater 30 minutes before show time with my sister and her friend for my sister’s birthday. I purchased my ticket but my sister and her friends both have movie pass. The attendant at the register did not know why their purchase wasn’t going through and we spend 20 min trying to figure it out before the manager said that too much time had lapsed and that’s why the cards were being declined. Now, I understand that the staff don’t know how to troubleshoot with movie pass, but this seemed like a pretty generic answer that should be common knowledge among staff for troubleshooting issues and helping the line move.

The manager was helpful in letting us know that my sister and her friend had to call movie pass to tell them to cancel the reserved order and that they had to re-order through the app. If only the first person told us this, we would have saved 20+ minutes.

Then I went to the concession line. We still had time to order food and use the rest room before the movie started so my sister and her friend went to the rest room and then in to see the previews while I waited on line.

I got to the front and tried to use a gift card to order my food only to be told that it wasn’t registering in the system. I went back to the same first guy and asked him to check the balance on my card. He said the strip was damaged but that he confirmed that there was $36 on the card. I went back to stand on line again for the second time, got up to purchase the items, and was told that there was only $14 on the card so I owed a $3 balance. This made no sense to me. I went back to that ticket guy and asked what happened and he didn’t know. He had zero ways of remedying my issue and didn’t know how the money just disappeared from the card.

The manager thankfully gave me two free movie passes to attempt to remedy the issue, but this was already over an hour after I arrived at the theater and had already missed the first 20 minutes of the movie. He politely asked if I wanted popcorn since the line was once again extremely long and I said sure because I promised my sister that I was going to bring her snacks, though popcorn was not what she wanted.

Needless to say, I never got my chosen concessions and didn’t have a chance to use the restroom before the movie started so I had to miss more of the movie to go half way through.

I was disappointed with the training of the staff at this location. They need better knowledge of how to handle pretty simple situations and how to respond when...

Hands down the most entertaining theater (probably) on this planet. I’ve been here multiple times and each time tops the previous in terms of ridiculousness.

The first time I went there was a group of people pouring a full handle of captain morgan in their drinks. There were only 3 of them. As the movie progressed, they legit went off the rails. They started dropping things on the floor and rolling around on the ground. One lady was built in such a way that, when she dropped her lighter on the ground and used her phone as a light to pick it up, her entire arm raised the light and blinded everyone in the theater.

Then she proceeded to light up a cigarette and, between three of them, they smoked maybe 7 cigarettes during the ~90 minute movie, of which there was probably only 60 minutes left.

I thought to myself, there’s no way this can get topped.

Oh but it did. It topped itself. Next time I went, there were so many people talking during the movie that I couldn’t hear a thing being said on screen. About a quarter of the way through, we started hearing screams coming from the front rows of the theater. People legit flying out of their seats and hopping over others just to escape.

What were they running from? I peeked over the edge of the aisle to get a glimpse.

Probably 12 rats running through the theater from the front rows towards the back. It was like a wave of rats. Gnarly, huge, and fast little rats. Maybe it was their turn to watch, because I’ve never seen a group of rats so well coordinated at removing humans from a place of business. It’s like it was their JOB, and they were each vying for employee of the month.

My friend and I stayed and just put our feet up for the next 2 hours. I’m not about to get bullied out of my chair by a group of rats, unless they intend to pay me back my $20 for the movie.

This AMC, at least when we went, didn’t even have a functioning popcorn maker. They scooped the popcorn out of giant bags and just handed it to you. The walls and flooring are dilapidated. It’s not a glamorous place.

But what it lacks in beauty it certainly makes up for in grime.

I wish I could rate this place 100 stars.

Come for the movie? No. Come...

You’d think AMC would be more prepared for a blockbuster opening weekend, but they were far from prepared. We walked in to get snacks and got cold popcorn. That’s whatever, but then I got a soda and things took a down turn. Only one soda machine was working so the line to get a drink was about a ten minute wait. We get to the machine, and there’s no more diet syrup. I can’t drink sugared soda. I told the guy the machine was empty on diet and if it was possible to refill the syrup or get a refund. He said he didn’t have time, and a manager wasn’t available for a refund. Still, I choose to just enjoy the movie and handle that after the film. Nope. 50m go by and the movie is still not playing. Auditorium full of guests waiting and confused. At this point, I go ask an employee why the movie is almost an hour behind schedule. They rudely said “For the millionth time, I don’t know.” Mind you, I wasn’t aware others had been complaining. Another guest from our theatre finally found the MIA manager and told me before heading back inside that they’re switching auditoriums for our movie but there’s not enough seats. I grab my friend and we rush to the new auditorium. At this point it’s, 70m behind schedule. After competing in the hunger games of finding a seat in the darkness, a person knocks over my ice cold popcorn. God bless, the movie finally starts. Too bad it started 75m late because we did have Oppenheimer tickets for later that evening in a different theatre that we could no longer make due to the movie starting so late. So here I am letting you know, avoid this movie theatre at all costs. Not only is it poorly managed (I say that because a simple announcement to the auditorium guests would have been nice to let us know what was going on), but the building itself is in desperate need of a remodel. The floors were covered in a sticky soda film. The bathrooms smelled worse than a porta potty. The lighting in the theatre auditorium felt like a dusty attic. The seats were dated and uncomfortable. All we wanted was to grab some snacks, watch a movie, and enjoy our day. No fun of the previews. No nothing. Just a terrible ruined experience and wasted money. AMC...