Blue Balloon Parties — Attraction in New York

The entertainers were nice and professional but the experience with the associates on the phone were quite horrible. We hired 1h party and I mentioned that in my area there was not parking but we had parking garage which obviously we would pay. Note the entertainers already came to my area before and we never got any issue but this time the lady got mad because she called stressed that the parking garage is far which was not true, and that they will count down my time from the 1 hour. We were trying to be collaborative but they will threaten you with this statement " we have everything recorded" for everything. The funny thing is that the entertainers were already in the building when they called complaining about this. A lady with a very condescending tone didn't allow us to talk. We were happy with the entertainers and we always tip them well but this company is beyond entitled and abusive.

My daughter's school hired this company for their school event and certainly I won't recommend them at all to the director.

Reply to the manager: I think our issue was how your associate handled the situation. Instead of being collaborative she didn't allow us to talk. I explained from the beginning that we couldn't guarantee street parking as you were demanding. Your associate accused us that we agreed to find parking in front of the street, when actually what we said is that we will try to do our best. We can't control street parking, hence she didn't allow us to talk and used the "we have everything recorded" as a constant thread during the call. At some point, my husband got upset because she didn't allow us to have a conversation , it was a monologue then she decided to hang out. Tell me how professional is that?

We knew that they could possibly arrive more late and we were fine with that, but your associate despite telling her was not being collaborative at all and she was trying to make a big deal when the entertainers were already in the building! I got totally anxious after this call. Your associate certainly ruined a moment that should be fun and exciting. In the past my husband went outside to help to discharge all their logistics while the other person was parking. It's just not a good way to treat customers.

2nd answer: Indeed, my husband said shut up. But please, do not try to change the narrative here. Per your recordings and my recordings, we can check that your associate was continuously talking over, very "calmly " condescending and again with the threat "everything is recorded". This was not a normal conversation. She was literally speaking over me, over my husband, he has to say shut up because she was not allowing us to speak. You can check all ours conversations from the beginning. When we were disrespectful? When I promised that I would find street parking? Everything was great until the incident before the party.

Ultimately, the lack of awareness from your part is extremely concerning. A simple apology would have been enough here, but as your associate, you are just trying to make your point without empathizing with your customers. You are still trying to be "right" for the sake of being right.

By the way, I told a friend of mine about your business, and despite having a very sad experience, I told her about how awesome the entertainers were, not about you, as manager. Her name is Arianna....

My wife and I planned our child's fifth birthday party and to complete the festivities, used Blue Balloon party services.

Initially, we ordered 'Superhero' themed entertainment and later decided to include a bouncy house. Blue Balloon's reps gave us a number of bouncy houses to choose from.

Once we decided, we were told to confirm the dimensions of the hall we were hosting the event, to assure the right size house.

After choosing the right size bouncy house, we were complete in booking and continued to finalize our planning.

Some time later, I received a call from one of Blue Balloon's sales reps named Lena. Lena (phonetically introduce as) said that she had noticed we were having a 'Superhero' themed party and strongly suggested we take the 'Spideman Bouncy'. I asked was she sure because it was an indoor event that required a modest sized bouncy.

After, giving the rep the dimensions, she assured me it'll fit. So, we changed the order of the bouncy and PAID IN FULL the invoice for the party.

On the day of the event, the bouncy house set-up team arrived at our venue, unloaded the bouncy and began the inflation process. When they were done, to my wife's surprise, the bouncy did not fit. The height of the unit would not clear the ceiling.

Being the first one at the event, organizing, my wife questioned the team about the error and asked if they had a proper sized bouncy in their truck. The delivery/set-up rep stated he'd have to travel to their warehouse to retrieve and bring back the item. This would take hours in travel and set-up time; time that was crucial in terms of our allotted block. This clearly, was not going to work.

In route to the event, I received the news, from my wife, the error Blue Balloon had made. I immediately called their office for resolution.

When I reached their representative and explained the mishap, I was told they were not responsible. Clearly, this was unexceptable and an error on Blue Balloon's end! Respectfully, I continued to explain from the beginning about the initial bouncy and how I received a call from Blue Balloon to change my original choice to their suggested version.

However, I could tell from the reps cold and terse rebuttal, it had fell on deaf ears. She said their reps are trained to check dimension size before offering bouncies. Ironically, while checking the notes to find the rep, who so strongly suggested, I take the themed unit; the Blue Balloon rep realized it was herself who actually sold us the rental!

As the Blue Balloon rep and acting manager, went on defending her obvious debacle, she refused my request for a full or at least partial credit.

Due to the fact, I was driving to the event with my son in tow, I refused to continue the senseless conversation with the Blue Balloon rep, as it was extremely frustrating.

Blue Balloon has not taken any steps in resolving this matter. And what's even more absurd and disturbing, is the blatant disregard for accountability in their deceptive sales practices.

By far, this is one of the worst small business experiences I've ever encountered.

Shame on you,...

I hate to do this because after all my daughter had an amazing time with the 22ft tiki water slide. Arrival was 15 minutes late but because of the entry to the home we faced some opportunities. During the booking I received a call from blue ballon and they expressed some concerns about the unit fitting through the door way. They told me someone would scope the property before delivery. I understand people get busy so I was ok. I just cared about making my daughter happy. The two gentleman that delivered the unit were friendly professional and willing to try everything to get the slide into the back yard but it just wasn’t happen. I spoke to sally who said hey maybe if we get a smaller slide to replace the current one it would be a better idea but at that moment my daughter was crushed and me being the dad I am after a call I had more support to accommodate the 600 pound 22ft water slide that they send two people to deliver even 3 people wasn’t enough I paid $819.00 and worked just as hard as the delivery guys . I tipped each 60 dollars . So now my reason for my 1 star rating sorry for the long review i just wanted to make sure all the details were in there before anyone came at me. So my event was scheduled to end at 8pm which based on the contract would be the scheduled time to pick up but the contracted reflected or the next day. So 8 o clock came fast and so did 9 10 and 11 at 11 o’clock at night right when I’m about to pass out for the day I get a call from blue ballon that they were outside to pick up the unit. They showed up with no notice no call no communication at all I assumed they would nick up the next day. Upon going outside to inflate the unit again so the staff could fold the slide and remove it from the property tthere was a woman and I asked if she was one of the leads for the company she said yes and I expressed some concerns and some problems but to my surprise things started to escalate because of my frustrations.instead of being empathic toward the situation I quickly found out I was speaking to the owner sally and she was extremely unprofessional i didn’t want to engage in any further conversation because I could tell it was a long day for her and her staff and they were extremely frustrated. I thank you so much for accommodating my daughters event but this is definitely the first and last time I will be renting form this company. If that’s the way you are going to react when a customer expresses frustration and concerns when you clearly violated the contract in numerous ways there has to be some accountability. Another thing stop sending two staff members to deliver a 600 pound water slide the same way you had 7 guys pick it up is the same way there should be 7 to drop off but then again like you said I’m not a business owner but I am a customer and I’m entitled to feedback and...