I had one of the worst experiences at Bonnie just now, and it was so frustrating that I had to write this review, specially that I got frustrated with the food here on my last 2 visits, but let's talk just about today. I came here about an hour ago, and the waiter made 2 mistakes ordering the Bonnie burger, first it came just the meat, no cheese nothing and pickes under the Pattie when I clearly ordered the Bonnie burger with no pork belly and no pickes, with Chipotle mayo on the side. So I told the runner that it wasn't mine and he brought it back to the kitchen and I told the waiter that, that one wasn't my order or it was a mistake. 2 minutes after, my girlfriend comes back from the bathroom saying that she saw the food runner cleaning the bathroom, I was like, what?! 🤢 Then 2 minutes later I see him running the garbage to the street from the basement sidewalk door as I was sitting right inside by the window that faces the sidewalk. I just couldn't believe my eyes, so I ran to the waiter and asked him to NOT let that guy run my food as he is running the garbage and he was cleaning the bathroom right before... what in the world?!! I guess this is what happens when there's no manager present running the business and careless owners who never visit their own restaurants. The burger came and it had no taste, and it was missing the Bonnie sauce under the pattie... I wanted to go to the kitchen at this point and meet the cook who made my food and tell him to look for another job as he's not qualified for the position. The cheese wasn't even melted, and he used the bun from the 1st mistaken burger, because it was cold. I addressed the situation with the waiter who was very attentive and responsive to my frustration at every single step. Please Bonnie, train your cooks to perform like the chef, or replace them with professionals who has the mindset of taking pride on everything they make. I won't come here again to pay $17+ for burger that is not made with love. Lack of management and staff training should be on the priority list for the owners.