Frank's Sports Shop — Attraction in New York

I brought in a NY Yankee road jersey to have Aaron Judge's number stitched on the back. I called prior to going there and was quoted a price and given a turnover time (1 week to 10 days). This was reasonable to me.

When I arrived there, I was met by another employee at the rear of the store, who told me the turnover time was 3 -4 weeks. I told him that's not what I was told and asked for the person who I spoke to. He told me that he was in the back (store room). I asked. "May I speak with him?"

The guy continued reading his inventory or order list and made me wait. I was under the impression he was going to get the guy, but he never did. I continued to wait.

After waiting for about 5 minutes, he finally picked up the phone and called the guy who confirmed what I had told him. He proceeded to hang up the phone and started to write up a ticket for my order.

My problem was that I was given the impression that my business was not wanted by this guy. His attitude was nonchalant and standoff-ish. It was a bit of a turn-off, but it did not deter me.

With that said, the store is legit. Specializing in Army/Navy clothing and related accessories, work clothing (Dickies), and sports themed apparel like jerseys.

They obviously perform services like stitching and alternations, I presume. The bad customer service notwithstanding, I would shop...

I have been to Frank's approximately five or six times the past five or six times I've had a good experience that the products are nice the sales people were quite helpful today I went in it was a rainy Saturday and I was walking around looking for thermal tops and bottoms and shoelaces which I did get the laces but the salesman follow you around as if you going to shoplift something they have their eyes on you at all times I'm an adult male and I can afford to buy anything I want in that store if I choose to sometimes I just like to browse in an Army and Navy Store sport store I don't appreciate being followed around by the cells help if I have a question old enough and mature enough to ask politely I think they need a little more professionalism in what they are trying to do there and I don't know if I would necessarily go back they do have good quality items but I think I much rather shop somewhere else...

They acted like I was going to steal when I was checking out clothes, being followed around while I was looking at clothes for the upcoming seasons, I bought boxing mitts here last time and the guy close to the entrance helped me find i and it seems as though you can’t walk through the store without being followed or asked what you need. So either they saw me as somebody who wanted to steal or they didn’t and they were rude to me, the old lady upstairs and the Indian looking guy downstairs. Extremely dissatisfied and felt disrespected and utterly disappointed with customer service. I was going to buy some compression shirts to try out and potentially was going to buy a carhartt jacket or a regular thin jacket for the cold since it gets cold at night and I work at Amazon so I don’t want clothes to weigh me down or be to sweaty. Sadly I won’t be coming back...