This should be my favorite grocery. It's the closest one to where I live, has a good selection of natural products, and the prices are fair. But I hardly ever go here because the experience is always so irritating, or worse than irritating. It has gone from irritating to infuriating, so today was my last visit. One long-standing irritant has always been the absence of visible prices. I'm not inclined to buy something if I can't tell what it costs, so I am used to leaving Green Valley with maybe half of what I had planned to buy. And so it was today. No signs, no labels on the product, no tags on the shelf where the product was displayed. Nothing anywhere. Very irritating, and it always happens there. But I just figure it's their problem, not mine, if I decline to buy their mystery-price products. There are plenty of other places in the neighborhood where I can get what I want and know what I'm paying. What made today the last straw was the checkout experience. A nuthouse. Green Valley is usually busy but the cashiers are efficient and the lines move. But since my last visit just a few weeks ago, they had torn out about half of the checkout lanes and replaces them with a bunch of self-checkout kiosks, where all the checkout-related chores are transferred to the customer and away from the store. That's obnoxious enough, but the really offensive thing about the self-checkouts is that they are job killers. They exist for no other reason than to relieve the grocery from its obligation to hire and pay human employees and instead make the customer do all the work of the cashier the store was able to get rid of. I don't like job-killing machines like that, so I won't contribute by shopping at places that use them. Today in particular, maybe because of the transition and confusion, it was impossible to get anywhere close to any kind of check-out facility. So I left my cart full of groceries behind,, walked out the door, and felt really good about it. I am blessed to live in a neighborhood well-supplied with good grocery stores that employ humans, and I will feel much better shopping at those stores instead of...
Read moreI've been going here regularly for years, as it's the most convenient store for me. But prices are ridiculously high for some items, while just expensive for most other items. There is limited competition in the neighborhood due to Keyfood co-op owning most supermarkets in the area, essentially a local monopoly, and many who come here have limited alternatives or just come for convenience. Many items are mislabeled on prices (almost never in customer's favor), though this particular store has improved on this (some of its sister stores in the area have not). They also went through a phase when management would hassle every guest to give up their bags to be held in front, even empty plastic bags shoppers bring to hold groceries after shopping there. Treating everyone like a thief, all to reduce shrink. That obviously immoral policy stopped rather quickly with everyone complaining. I've been going here despite all this because of the location. But last trip, I purchased some pork belly - three thick slices layered on top. The bottom slice hidden below the other two turned out to be a thick cut of pure fat. This store literally scams you. I shouldn't expect much from this store, but this just rubbed me the wrong way and I don't plan to return. You have lost one of your local...
Read moreI use to be a regular shopper in this grocery for so many years, shopping there multiple times each week but no more reason is they came to you while shopping and ask you to leave your own personal shopping bag to the counter, once or twice is OK but all the time is non sense plus the fact that they dont apply this policy equally to all shoppers who bring their own shopping bag to the grocery, i left my shopping bag to them as instructed several times while I see other shoppers shopping with their own personal shopping bag just like me, they pick and choose and profile shoppers with this policy. I know Shoplifting is a major problem but they have cameras in all the grocery aisles to see every shopper inside and anyone attempting to shoplift will be catch by the camera with someone behind the camera watching. They are the only grocery In the neighborhood which implement this policy as if every shopper is a potential shoplifter and the worst is they dont apply this policy equally to all shoppers, they profile and pick and choose who they want this policy implemented. Look at the feedback, you are loosing shoppers to other groceries for this bad...
Read more