One manager, "Karen" (Go figure) seems to take glee at parroting policies in a loud voice to let you know she can't help you. All the rest of the associates/managers/staff have always been kind, helpful and professional even in the often-thankless, and tiresome job of retail.

If you can't help someone with their issue you can at least be apologetic, but she actually suggested I call corporate to see if they could help with an issue she couldn't, even though I said I had my doubts that they could do anything more than her (I later found out at another store that she could have helped me if she wanted to).

Then, when I did call corporate, AS SHE urged me to, she just loudly repeated rules to the poor customer service lady on the phone and kind of gave a half-smirk and went back to her business. The lady on the phone even seemed startled and taken aback. I think she wanted me to call them just so she could throw her weight around some more. She was rude and smug, and really gives hard-working retail workers a bad name.

Like I said, every one else, from the security guy at the door, to the other managers, to the rest of the staff have always been kind and helpful, and at least sympathetic if they can't be helpful. Manager Karen is the reason I will not shop at this location ever again.