Eyepic Graham Eye Care — Local services in New York

AVOID THIS PLACE.

Staff are HORRIBLE, miscommunicative and irretrievably lacking in situational awareness and professionalism.

Front Desk ranges from openly apathetic to "I'd rather work at the DMV."

If you can find three working brain cells among the entire crew?

You had a really good day there.

Why my ire?

I went to this new shop to get new glasses and new contact lenses and when my order came in, I called Marcos (one of the aforementioned "geniuses") who let me know "everything was in."

I came down with a strep throat over the weekend. Monday morning my fever went to 102 before I was able to start my first dose of antibiotic so as to not make the entire staff ill and of course myself sicker and exercising this thing called "common sense" I sent somebody to pick up the glasses for me.

As the person in question, picking it up for me, did not tell them that they were there necessarily to pick up my entire order, but only my glasses; They handed her my glasses. They never once called me to ask if it's the entirety of the order she should be picking up.

It gets better. I send this person back to go pick up the contact lenses and I am told that in fact, the reason why she was not handed the lenses was not because she didn't ask for them, but because the doctor wanted to see them in my eye.

In other words, when Marcos called me to let me know that my glasses were in, at that time he should've scheduled me to come back in to see the doctor for the contact lens fitting section of the examination.

Marcos told me that the only reason why my trial contact lenses were not handed to this woman was because she did not ask for them.

I had to send a woman back to go and deal with this nonsense, and I still don't have my contact lenses. A gentleman named Ray got on the phone with me who seemed to think that calling me, "my dear" is the height of professionalism, said that he was trying to get to the bottom of this.

To make matters worse? The glasses that were delivered had smudges on both lower corners on both the reading glasses and the distance glasses.

When you see this place on Graham Avenue, you should quicken your pace and run quickly away.

This is ALSO THE VERY FIRST EYE SHOP WHERE MY NEW GLASSES CAME SMUDGED UP IN THE LOWER CORNERS.

PS: If I could give this place, NO stars after today, I would after Dr. Indigo left a very detailed message for me yesterday about releasing my trial contact lenses to me. I sent somebody to pick them up today where upon I was told they would not be released because everybody made a decision last night to not release them, but of course nobody decided to tell me.

This is not a business. Do whatever you want with these people at your own peril personally I think a pet store would be a nicer addition to the space, it would bring a sense of professionalism and humanity where there is...

They are the worst for poor people with the wrong insurance first I was treated terrible just because Im a older women 75yrs I should be treated with a little respect first I was treated like I did something youngman that was at the front desk did not even want to wait on me he told me he was to busy to wait on me and that was it and when I told him why evertime I talk to him he wants to give me a hard time and that's when he decides to get up and help me ok after I ask him about progressive he led me to believe my insurance would cover when I went to pick up my glasses come to find out I would have to pay for progressive which he led me to believe my insurance would cover it so now I have glasses with the line in them I will never set foot in this eyeglass place again the staff if rude they seem like they judge a book by its cover I will never where these glasses I'm going to go on line and order some glasses with my prescription they we'll be better then the service I got at graham optical the worst next I have been to eyeglass optical plenty of times mott optical in china town and I was treated like a customer I just thought I would try Brooklyn sorry I did the worst start treating customers with some respect and stop looking at a book by his cover and you call yourself...

I don’t like to leave reviews like this, but my experience here was an expensive nightmare. I don’t know whose fault it was, but a year ago I insisted my new prescription through them was incorrect (too strong in one eye, glasses and contacts) and was told repeatedly that I just needed to adjust to it. My original glasses prescription was also ordered incorrectly from my insurance, re-done, then I was developed a twitch in one eye that I consulted at least two specialists about. All in all it took me about six visits and around $400 after insurance to get glasses and contacts. A year later, I’ve gone to a new optometrist and had it confirmed that my prescription was wrong in the first place.

The staff was accommodating in that they were patient with my repetitive visits and insistence, and they even re-tested my eyes. But the prescription stayed wildly incorrect, and also just an odd change from my previous one that should have been a red flag to the optometrist. Further, when they adjusted my glasses frames they left a permanent fingerprint right between my eyes on my expensive frames. I really wish this hadn’t...