Ford of Queens — Local services in New York

The only reason this place is getting one star is because I can't do a negative rating. This has been the worst car buying experience of my entire life. I have never before been treated so poorly as a customer buying a car at the end of the month when the salespeople are usually desperate to move inventory. Unprofessional is an extremely generous way to describe my overall experience at this dealership.

We had made a deal and agreed on a price, but when I came back to pay the first month and the bank fee, the price changed based upon factors which they knew would be an issue, but deliberately withheld from me because they feared that I would walk. I made a deposit and when I returned to pay the first month and the bank fee, I was presented with an entirely different price per month. The salesman knew this would be the case, but didn't want to tell me because he wanted, of course, to close the deal. The finance manager didn't want to call me either because he knew that telling me anything negative in advance of my arrival (with the additional funds due), that I'd leave and jeopardize their ability to lease a vehicle. When they pulled the ol’ bait and switch that car dealers are so notorious for doing, I told them, in no uncertain terms, “Put the plates back on my car and I’m out of here.”

I asked to speak to the manager, who became extremely belligerent, aggressive and condescending when I asked why nobody told me sooner that my credit score didn’t meet the specific criteria of the initial price structure of the lease that I was originally presented with, and instead of being rational and respectful, he proceeded to discuss loudly, in front of my business partner and other customers in your dealership about my personal credit standing, which is not only disrespectful and disgustingly unprofessional behavior, but it shows a complete lack of professionalism on behalf of him as an individual, the dealership he “manages” and the Ford Motor Company brand at large. It’s beyond me how Ford Corporate would approve of such lewd behavior on behalf of a brand representative. I’m quite sure that Jeep, Chevrolet and other fine American (or foreign) car manufacturers hold themselves to might higher and much more respectable standards. This is my fourth Ford in a row and my now my last Ford. As a proud American, it’s with great pride that I support American manufacturers. My first Ford was acquired after I traded in my Infiniti back in 2009.

Again, my frustration lies at the very local experience that I had at this dealership. This manager should be reviewed for his terrible performance and managerial acumen. In the Greater New York/Long Island area, there are a plethora of Ford dealerships available to me and I would hope that, as a manager, he, too, is aware of the marketplace. With the consumer having so much choice, why act in such an...

I was not going to leave a review but after the phone call I just received, I'm very upset. I bought an Aviator this month from out of state, so everything was done over the phone. Salesman Jack was pretty good, good communication, but I gave low scores on the survey because I specifically asked the salesman for detailed pictures of the cars imperfections. He walked around the car and took some videos which I appreciated, but of course I can't see any detail. This is a $50K car, you would expect that level of detail to be there. Anyways, after asking multiple times to get detailed pictures of any imperfections (not so I could low ball, but so I'm not surprised when I get the vehicle delivered) I was able to get a few pictures of some curb rash on the rims. Fine, I paid cash for the vehicle, got it shipped here, and find out a few things. #1 This car was the dealership loaner car, would have been nice to have known that (car was likely abused like one). #2 an array of, albeit, smaller issues (privacy visor hook broken, shaky right mirror, etc) are exactly what I would expect to have been informed about from a salesman. #3 the air suspension does not work and the vehicle makes a relatively loud sound when driving at lower speeds or breaking (That's a pretty big and obvious issue that I could have been informed about) #4 multiple small dents and scratches, and then obviously the regular dirt and grim built up within the cabin space. These are the things I would expect someone to send me pictures of so I know how much I can expect to spend on detailing when I get the Vehicle. I understand there will be wear and tear on used vehicle, but a 3 year old car? So when they sent me the survey, of course I did not give 5/5 or 10/10 (can't recall the scale they used), I gave lower scores. But mind you, I did not post on their webpage or Google reviews. Then someone named Reggie/Reginald calls me to ask why I gave those scores. Before I could finish my reasoning, he became very rude and unprofessional, stating "well there's nothing we can do about that" etc. I didn't want anything to be done. He would not hear me out, was talking over me, and frankly, left me very offended. lol, then why call me if you don't want to hear the response or can't handle it?? So yes, now they get a 1 star. What horrible customer service? Have the decency to learn how to talk to people in a respectable manner otherwise don't expect the same level of respect. I would not do business with this dealership in the future...

i purchased my vehicle at Ford Lincoln of Queens approx. 2 years ago and with the purchase of the vehicle came a warranty that is good for 150k miles on the car. It was all great until i noticed that the car was making an obvious noise coming from the transmission, as well as the car jerking back and forward when i was either approaching a stop sign or reversing. I cannot begin to explain how many times i have came into get my car checked out and fixed and every time they do "fix it" the problem starts again. I use my Lincoln to drive for Uber. So you can only imagine how frustrated it is when your work car is not working not once but multiple times. My car has broken down on me several times and i am sick and tired of bringing it back to the same car dealership. The problem with the car is so obvious that as a driver and many other mechanics have said that it is indeed an issue with the transmission. My car is so broken to the point that when i drove it to the dealership it stopped right there. They kept the car for 20 days just "fixing" it, and whenever i called to ask the status they were saying they didnt receive the parts yet. And then i had to call Lincoln itself for the parts to be sent to the dealership for it to be fixed. They expedited the delivery of the parts. After they said they fixed it a few days later i picked up the car and it broke the same day on Grand Central Pkway, East Bound. I was charged $172 for towing it out of the Pkway itself at midnight The following morning i towed my car to the dealership and gave it to them again for them to "fix". When i was called to pickup the car again i was really expecting NO MORE PROBLEMS, but to my luck the car was still jerking forward and not shifting smoothly from gear 1 to gear 2. At this point i gave up with the dealership in Queens and scheduled an appt by my house on Sunrise Hwy Bay Shore, Long Island. However when i brought my car to them and explained what has been going on they refused to even look at the car because they advised me that i take it back to the Queens Dealership because they were the one that got paid by Lincoln for the service and parts. I have scheduled ANOTHER appointment with the Queens dealership because it seems that i really dont have any other option at this point. Their service and customer service skills are terrible especially person named Henry who pretended to be...