Signature Auto Group‎ — Attraction in New York

The fact that I even had to select one star to write this review infuriates me because it is undeserving and untrue. I don’t like to blast any business with negative reviews, it is simply not my style. I have only ever felt compelled to write positive reviews after wonderful customer service until now. I made many fair attempts to mediate concerns privately and directly with the owner of this business. It was pathetic & a waste of time and energy to say the least. This business is ran by unethical, inhumane, and deceitful “men”. The representative I dealt with pretended to be resolving an issue with me for 2 months (when he responded). I was PROMISED resolution and he even went as far as pretending to be in contact with Mazda, updating me with “progress” and with each “phone call” to resolve an issue that left me with an outstanding balance. When I finally called Mazda myself, they adamantly told me they have never been in contact with this leasing company to resolve this balance. The balance was also due to this rep never offering me gap insurance and then lied out of his mouth and claimed he did but I declined it! To top it off, the company owner had his back and said he has record of me declining it! I never even heard of gap insurance until this balance was brought to my attention by Mazda. This guy actually had the audacity to threaten he would send “signed documents” to the better business bureau if I made a complaint. I NEVER signed anything to decline gap insurance so riddle me that. In addition to this disgrace of events, I never received my license plates and I am nearly 4 months into my lease. When expressing frustration through email about this, the owner actually had the audacity to respond by mocking me with his team included in the email, as if my complaints were invalid or irrational. I don’t even blame the representatives in this company for their incompetence and unethical practices. They are being bred by the absolute worst type of “leader” I have ever encountered. They take your hard earned money and wipe their hands clean of any issues that are a result of their bad practice & business. If anyone is wondering if they should do business with this company and would like evidence of what I am writing in this review to help you decide, please let me know. I would be more than happy to show text messages and emails. I still have the $5,000 balance with Mazda and still do not have my license plates as I write this review. I am also comfortable with sharing that previous to this lease, I have had more fortunate experiences with this company but realize it was due to pure luck that nothing went terribly wrong. When it came time for this team to own a mistake, take accountability, and resolve a matter, they failed with the utmost disrespect and dishonesty.

UPDATE: the owner responded below my review with more lies! Literally, every word is a lie. I have proof that every comment said is untrue. You can’t make this up. He also privately emailed me and referenced my job and title in a threatening manner and then relentlessly emailed me after I asked him not to. I have never experienced something like this before in my life!! Will be seeking legal assistance for what this company has put me through in the...

I've been a loyal customer of Signature Auto Group since 2017, and my experience with them has been nothing short of outstanding. From the first lease of a Honda Civic LX Manual at an unbeatable 179 per month to my recent acquisition of a Mazda CX-5 Carbon Turbo trim, Signature Auto Group has consistently provided the best prices in the area.

What truly sets Signature Auto Group apart is the exceptional service provided by their sales representative, Stan Kogan. I've had the pleasure of working with Stan on both occasions, and he has proven to be a gem in the automotive industry. Stan is not only honest and direct, but he also possesses a unique ability to cut through the unnecessary complexities, making the entire process smooth and efficient.

They don't try to sell you other products/services that he doesn't think you'll need. He takes the time to educate customers, providing valuable insights and guiding them towards the best possible decisions. His approach is nice – he treats clients like family, making sure all questions are answered, and concerns are addressed. In a world where doubt often stems from fear, Stan's expertise and genuine demeanor alleviate any concerns or fears that you typically encounter when at a dealership, making the car buying/leasing process a breeze.

Having leased two cars through Stan, including one for my father, and now as I embark on starting a new family, he secured an incredible deal for a Mazda CX-5 Carbon Turbo trim at under $480 per month. This price was significantly lower than quotes from other dealerships, showcasing Signature Auto Group's commitment to offering unbeatable deals.

They beat my quote from other dealers, Even with mediocre credit, Stan was able to secure approval for the best rates, demonstrating his dedication to finding the most favorable terms for his clients.

Stan Kogan is the man, ask for...

Excellent Auto Leasing Experience with Signature Auto Group and Alex P

I recently had the pleasure of leasing a car from Signature Auto Group, and I must say that the experience was nothing short of outstanding. From the moment I walked through the doors, I was greeted by Alex P, who provided exceptional customer service and made the entire process seamless and enjoyable.

Alex P's knowledge and professionalism were immediately apparent as he took the time to understand my specific needs and preferences. He was patient, attentive, and truly went above and beyond to ensure that I found the perfect vehicle to lease. His friendly demeanor and expertise made me feel confident and comfortable throughout the entire process.

Moreover, Signature Auto Group's extensive selection of vehicles, coupled with their transparent and competitive leasing options, made it clear that I was in the right place. The dealership's commitment to customer satisfaction was evident at every step, and I never felt pressured or rushed into making a decision.

The leasing process itself was efficient and well-organized, thanks in no small part to Alex P's dedication and attention to detail. He thoroughly explained all the terms and conditions of the lease, ensuring that I had a comprehensive understanding of the agreement before finalizing the deal.

Overall, my experience with Signature Auto Group and Alex P was truly exceptional. I would highly recommend this dealership to anyone in search of a seamless and enjoyable auto leasing experience. I am thoroughly satisfied with my new vehicle and the outstanding service I received. Thank you, Alex P, and Signature Auto Group, for exceeding my expectations and providing top-notch...